Four Points by Sheraton Suzhou, Wuzhong

很滿意的入住體驗，大廳很大，環境很好，Lucy服務好，房間設施齊全，早餐種類很多，味道很不錯!酒店位置很好，酒店交通很方便，期待下次入住

A very bad experience. First, the hotel's exterior logo is not obvious, and there is no elevator sign in the corridor. Second, the service is full of arrogance, I don't know where it comes from. It's a simple thing. I was hungry at night in the hotel and ordered a takeaway. The hotel didn't let the takeaway deliver it. I contacted the front desk and was told that the hotel has a robot, but it is used to deliver hotel items. You must clearly indicate that you don't mind before you can use it! The tone of her voice made me feel that it was usually used to transport garbage. I asked the staff to deliver it, and they said that they usually don't deliver it. Finally, under strong requests, they delivered it. As a result, they brought an agreement to me in the middle of the night to sign! I really don't know what the hotel management thinks. Isn't the hotel a service industry? Is it okay to make things difficult for customers? Third, the facilities in the hotel room are also lacking in maintenance. Not to mention the poor quality of the shower, it is still broken. Once it is turned on, it sprays water everywhere, and the sink is also terrible. If I were the owner of this hotel, the management could be replaced.

Lucy熱情高效，酒店停車很方便，設施齊全，衞生乾淨，性價高