OYO Swandown Hotel

SCAM! SCAM!!! SCAM!!! AVOID AT ALL COST! Wouldn’t find anyone there, doors are open no safe, unable to contact anyone and OYO rooms customer service wouldn’t help you actually block your number, no refund NOTHING! SCAM! SCAM!!! SCAM!!! AVOID AT ALL COST!

I hate writing bad reviews, but this truly is the worst hotel I’ve ever (not ended up) stayed in, and I’ve spent a night at hotel ass in cologne. Spent about an hour here , had two rooms for four adults and one child. Given one towel per room , both toilets broken in each room , sink units held together with duct tape , bedding appeared clean but pillows and mattress/bed were disgusting. Mould , wires , dirt , carpet stains in both rooms. A shame because I hate leaving bad reviews, I always like to give the benefit of the doubt. But this place is really really bad. On the plus side , it does have free parking out the back! We ended up booking an ibis at short notice about 5 minutes away.

Arrived at this hotel that I had booked nearly a year ago to be told at 730pm there is no room and my booking is cancelled. There were already 2 other separate bookings in front of me also with the same problem, booked but no rooms and the bookings cancelled WITH NO NOTIFICATION!! The manager said its not her problem and its *********** or whatever other booking sites fault. To be honest the place looked like a dump anyway so I probably had a lucky escape all be it at the last minute expense of having to book last minute into another hotel on a busy weekend!

Got to the hotel and our stay was cancelled with no notification then gave us a room that had water running down the lights when someone upstairs was showering. Got put in another room which the bed was broken which they new about and the room had mold all over went to go to bed and noticed bed bugs all over the bed and ended up sleeping in the car. This place made faulty towers look like the ritz it was a horrible place to stay and it shouldn’t even be open

Dont book here. They are selling rooms they don t have and do not care a dot for the customer. AVOID AT ALL COSTS. I have never ever experienced such a slack, could not care less attitude in my life. Disgusting oudgt to be barred from running a business.

This is honestly the worst hotel I EVER booked. It was that bad we never stayed in the hotel.. we had to find and book another one for one night last minute. It was filthy it stank it was absolutely disgusting. I was a mum on my own with my teenage daughter and her two friends travelling when I asked The hoss if it was safe for us to stay as we had this uneasy feeling he told us instead of the 3 rooms we book led we should all sleep in a family room in the attic as that would be safer for us all. He told us he housed homeless men that drunk a lot and we should sleep together. At that point I asked for a refund and we left. We was refused any refund at all and we left. Sat crying on the street we was lucky to check into the ibis hotel. I honestly feel this hotel needs to be shut down it was unsafe and you are at risk of healthy and safety concerns.

Do not stay at this hotel. Very serious health and safety breaches and a break in during the night - a person trying to break the door of the room down. Extremely frightening. Police were called. When informed, the manager said he knew nothing about it. The hotel is filthy and run down and, above all, dangerous. Stay away.

Check in was at 5pm but I had to wait until 6.40 to be allocated a room. No offer of refreshments whilst I was kept waiting. No tv - just a hole in the wall, shower was dirty and broken glass on floor by sink.. Didnt feel welcome, and certainly wouldn't go back. I guess you really do get what you pay for, they did give me £5 back.

Absolutely disgusting, I walked out of this hotel and went elsewhere. The room was filthy, used earbuds left on the bedside table, rubbish left in the room, dead bugs on the carpet,, room hadn't been vacuumed, stains on the carpets and curtains, brown stained toilet, shower try was black with dirt and mouldy. Bathroom floor was filthy with *****. wires hanging out the wall, towels were small and shredded with holes in. Rest of the hotel was filthy too, nothing like the pictures they have online. Piles of rubbish out the back, strewn across the car park.