Taichung Xitun District 5-star Hotels

Would like to highlight an issue we encountered with regards to our deposit and certain charges that were made to us but which we had not incurred. When we were checking out, we asked to have a look at our statement of charges as we understood that any additional charges would be offset by the deposit placed with the hotel. We had dinner at ”The Prime -Grill and Lounge” on one of the nights and just wanted to check if the charges were right. The statement showed 3 separate bills that were not incurred by us and were all purchases of alcohol, which we found strange. When we brought this up with the front desk, the staff did not seem surprised at all with the error or sought to verify the same anywhere nor were we given any apology for the mistake. It was as though she already knew that those 3 charges were unanauthorised transactions and said that the hotel would rectify the issue with the bank in respect of our deposit. The front desk was also very adamant to not let us speak to her manager about the issue. We just wanted to highlight the above because we would usually just trust the hotel to refund the right amount of deposit without checking, especially when using credit card to pay the same. But it may be worth checking when it comes to this hotel as based on the reaction which we got from the front desk, it seems that such mistakes whether intentional or not have happened before. We also hope that the hotel would do some sort of investigation into how issues like this could happen.

The service staff are warm and courteous. The room is spacious and comfortable with a street view. There is a bathtub (quite big and deep) where you can take a bath to relax your body and mind😄😁. Comes with a complimentary breakfast👍👍. There are many items to choose from, and you are very full. 2 highlights of breakfast~Beef soup & ice cream💥💯 ●●Will visit again~

The hotel was originally available for check-in at 4:00 pm. When I checked in at 4:50, the front desk told me that the hotel had not been cleaned yet and that I had to wait for 10-15 minutes. After complaining to the supervisor, he immediately assisted in upgrading to other suites and provided souvenirs as compensation. The hotel is a bit old, and the facilities and electrical appliances are a bit old. Breakfast is NTD 680 at your own expense, but the CP value is not as good as expected. The dishes are generally limited. However, thank you to the supervisor for his immediate assistance. Otherwise, this stay was a bit lacking.

We are visiting Alishan, Sun-moon lake so make a stop at Taichung and we find this is a nice hotel and nice room and facilities are well equipt , we like hotel breadfast at the cafe which supply a bit variety of Asian food + American food too. It's a pity we only for a night , next trip I will plan to come back here for few days stay to explore Taitung.

Very satisfied. The location is very suitable for self-driving tours. The parking lot is large and there are large supermarkets and restaurants nearby. The hotel service is very good and the service staff is very polite The hotel room is large, the view outside the window is very good, clean and well-equipped bathroom, no stains The hotel has a gym and restaurant Will definitely stay here when visiting Taichung again 

Everything was great except when it was cold at 7 degrees. I tried to take a hot bath in the tub and the hot water turned cold after few minutes and there was no more hot water after that. The next morning the heated pool was also not warm enough. I was told by the pool guard the that the heating system for the rooms was out of order the night before but only the rooms were affected. Rooms are spacious. Would be great if hotel can provide shuttle service to town, night markets, places of interest or major hot spots on demand.

The four-bed room I originally booked was quite dilapidated, and there were some problems. Our family was not very satisfied with it, which greatly affected my travel mood. Fortunately, after complaining, the staff immediately changed me to a double-bed room with a living room. Although the bed One less room, but the room quality is greatly improved. The breakfast is rich and fresh, but you have to walk across the Yongfeng Inn to enjoy it, but the distance is acceptable. The staff is polite, willing to accept opinions and follow up appropriately👍🏻

The hotel is right next to Taichung train station and Tarako mall which both have food court with many food options. There are buses around the station can take you anywhere around Taichung including Sun Moon lake. The buffet breakfast was good with mainly Chinese/********* food options. We stayed in a family room which was just big enough and had space to be able to open our suitcases. The staff were very polite.

Good Location to Bus station and to Night Market. Its also next to a major bus transport if you wish to travel to outskirt of the city in taichung. The hotel is also located in an outlet mall. The Breakfast spread is good daily.

Location: near the train station which was super convenient for us. was a short 5min walk away. Family mart right beside the hotel is a bonus too! Room: spacious and clean. our room had a bathtub! downside - very limited powerpoints available. must to bring travel adapter. Laundry: the free laundry was super helpful for our trip, even tho it's self service. laundry room is on the basement, which isn't accessible from the main lift and require climbing stairs. able to purchase laundry powder for 30TWD from the counter, which was convenient. laundry room has 2 washers and 2 dryers, took us about 1.5h-2h to complete the washing and drying cycles together.