Fullerton Hotels in Taipei

The location of the hotel is great, there is a department store nearby called Ming Yao. Lots of familiar stores too like uniqlo, zara, h&m and starbucks in the area. train station is also close, there is also a supermarket called Carrefour and 7eleven near the hotel. Happy with their service, the front desk that assisted us is very kind and warm, the check in time is 3pm but we got in the room at 2:20 pm which was so considerate. I will not hesitate to book this hotel again if ever I will go back to Taipei.

Overall, room is clean, service is good, location is strategic with direct access to public transport. Service can be improved where they initially assigned a standard room size equipped with superior double bed to us who reserved a superior double room. Unfortunately we have to stay a night in the assigned room before shifting to the intended room. Photos below are the initially assigned room where it is different from the pictures shown on Trip.com for superior double room. Overall, it is still a good hotel.

The hotel is conveniently located near Taipei Station and popular places such as Ximending. As we go to Hualien and Taichung during our visit, location is very important to us. The hotel is also featured with exceptional sauna and hotbath facility and gym and nice Michelin star Chinese restaurant.

The train station is beside hotel,very convenient. There is convenience shop nearby also. The room is consider big! We booked a room for 3 pax, there is still large space for us to walk and put luggage. The shower and toilet bowl area is separated, so when you use toilet bowl area it is dry. A very nice design. The vanity area to dress up is very large also. Love the big space that given. Great thing about this hotel, it has Starbucks in their building! I will definitely recommend my friends & family to stay here.

We really loved the pub that is under the hotel, which had daily free beer perks if you patronised them! The beers were really refreshing and yummy! Our stay came with breakfast, which was not bad, but you wouldn't really want to have hotel breakfast every day when there is so much to eat in Taipei. We also loved the hotel concept and would totally return again! Thank you PapaWhale for being a place we want to go back to, after a long day of exploring, every day!

I loved everything about this place. Very close to the metro and plenty of amenities. Only thing I did not like was that some staff were not friendly. Because of our language differences, we experienced some misunderstandings and the staffs attitude was very negative towards me. Most staff were very kind and helpful tho. Bonus points for the shuttle bus service to popular attractions.

A very well maintained hotel, clean and in good condition. It's near a night market, and has lots of other restaurants nearby. The room was spacious, stayed in a two twin room, but the beds were more like full size. I requested the beds to be put together but due to the layout of the room, they could not. There was a shower and bathtub. The rooftop also has great views of Taipei, Taipei 101, and SongShan airport and mountains in the distance. I also received two apples as welcome fruit. The hotel could use some updates (e.g. automated sinks and toilets) otherwise a very pleasant short stay.

Good things first - Location is excellent if you need to be near Songshan airport. Room is large. ********* hotels no longer provide toothbrushes & toothpaste - this is apparently a government regulation. The provided toiletries e.g. soap are not great. however, there were good quality bedroom slippers were a v pleasant surprise. I checked in after 9pm on a Friday with a flight to catch in 10hrs' time. Staff were friendly at check-in. Noticed no water was provided in the rooms. A large notice was displayed informing us to contact them on their app for ALL services. The app showed there was no room service menu, so no worries, I thought I'd just buy cup noodles from the very well-stocked 7-11 located in the lobby, and boil some water. The kettle's plug was severely bent. The app did not understand 'kettle faulty' and kept telling me where it was. That's when I realised their app was just a useless robot! Tried ringing Housekeeping from the room phone but nobody picked up. Brought the kettle to Front desk to show them. Counter lady had 0 apologies, just an unfriendly expression and told me I should have just called them 🙄. Her more-professional colleague said they'd help me contact Housekeeping. Housekeeping brought along another faulty kettle 🤦🏻♀️ but he was at least apologetic. While waiting for him to bring a 3rd one, I called the Front Desk again intending to ask for free water since their amenities suck. Just my luck - grumpy lady picked up and - again - without apology, kept interrupting me to declare they DID have water but it was self service and that they DID inform guests with small print on their key card and a picture of water on the room door. What the...?! I told her she had a terrible attitude, at which she laughed and I hung up. I've stayed in hotels where water was self-service - BUT those hotels ensured guests were well notified at check-in and large signs were displayed in various languages in the rooms. In comparison - Illume failed miserably in this area, and their failure was further exacerbated by faulty equipment, poor service standards (lousy app + ill-manned housekeeping hotline) & the Front Desk staff's inhospitable attitude.