hani hussain
February 27, 2025
I was badly treated by the 2 racist old women at checkin. I arrived early at 10 am and I know that the room wouldn’t be ready but the way they spoke to me was absolutely rude and disrespectful. I asked when will the room be ready, the reply a very loud and harsh “I DON’T KNOW!! Maybe 3!! Maybe 4!! I DON’T KNOW!!” So i sat at the lobby for TWO HOURS and even dozed off. I got up at 12, still at the lobby, when 2 Chinese girls walked with their bags, went to the counter and in less than 5 minutes, were checked in and got into the lift. I went back to the counter and asked why was i left stranded at the lobby when those girls were allowed to check in??? The 2 old women couldn’t answer me, stammered and quickly gave me key to my room and DID NOT EVEN APOLOGISE. they didn’t even bother to tell me where the breakfast place was, or any information about the hotel facilities. Shame on you, Chien Tan hotel!! DO NOT STAY HERE IF YOU ARE BROWN LIKE ME. WHAT A HORRIBLE AND UPSETTING EXPERIENCE. RUINED MY TRIP COMPLETELY!!!!! I WILL NEVER STAY HERE AGAIN EVER!!!!