No.129 Changfeng Street, Xiaodian District, Taiyuan, Shanxi, ChinaView Hotel Details
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Wutong Building Guest Reviews
4.8/5
Excellent
1445 review
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Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1445)
Positive reviews(1422)
Reviews with photos/video(206)
Delicious breakfast(284)
Large rooms(120)
Offers pick-up/drop-offs(42)
Friendly front desk staff(30)
Great swimming pool(25)
Excellent room layout(18)
Luxurious(14)
Delicious buffet(9)
Negative reviews(23)
Tracie West
Business Queen Room
Stayed in 2. 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on 22.2.2024
My stay at Wutong Apartments was wonderful! The room was clean, spacious, modern, and aesthetically pleasing. There is bathtub is luxurious and spacious, the shower has great pressure and the the separate toilet room has a motion censored toilet seat and a bidet. The bed was comfy and the closet space begs you to unpack your suitcase. There were thoughtful amenities, including a loofah cloth and shoe shine cloths. Now...the breakfast. It was the best breakfast buffet I've ever had the pleasure of experiencing. Tinder and well seasoned steak, salmon, soups, desserts, breads, scrumptious pancakes and a salad bar that even included kale amongst the varied greens. Best of all, the service was exceptional. A special thank you to Li Ne, the dining staff and the housekeeper who attended to my room. I wish that every hotel stay I experience in the future is as amazing as my time at Wutong Apartment Hotel.
Response from Property: 【賓至如歸的入住體驗】【依汾水屹長風 暢享200種品類高端早餐】尊敬的賓客,您好!非常開心您選擇光臨我店,我們始終堅持視客人為親人,員工為家人,共同創造感動和温暖,看到我們的同事為您送上如此細緻貼心的服務,並得到您的認可我們十分榮幸,我們由衷的希望每一位來到這裏的賓客,都能享受一刻温馨愜意的時光,人生路漫漫,梧桐常相伴,希望不久的將來,還能與您相遇在此,祝您工作順利,生活愉快!
Sun face
Business 2-bed Room
Stayed in 3. 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on 21.3.2023
it is a very good hotel
Response from Property: 【在870平自助早餐廳享受豪華早餐】【“親情一家人"服務理念】尊敬的梧桐家人: 您好! 非常感謝您的入住與讚賞! 很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨! 歡迎您再回來體驗,祝您生活愉快!
Guest User
Business 2-bed Room
Stayed in 1. 2024
Family
1 review
5.0/5
Outstanding
Posted on 7.1.2024
Ctrip has basically not reviewed it for so many years, but this time we need to give special recognition to the environment and services of our local hotel. First of all, the room facilities are complete, clean and hygienic, with humidifiers, water dispensers, cotton towels, laundry detergent, etc., very detailed . During my stay, I happened to encounter a child who was sick, and the needs such as buying medicine and delivering meals multiple times a day were promptly resolved. They were also able to help deliver water in a timely manner at three in the morning. The staff were polite and patient. I would like to call it Taiyuan ceiling.
Original TextTranslated by Google
Response from Property: [A home-like stay experience] [Enjoy 200 types of high-end breakfast based on Fenshui and Changfeng] Dear guests, hello! We are very happy that you have chosen to visit our store. We always insist on treating our customers as relatives and our employees as family members, and we work together to create touching and warm feelings. We are very honored to see our colleagues provide you with such meticulous and considerate services and receive your recognition. We sincerely hope that every guest who comes here can enjoy a warm and comfortable time. Life is long and the parasol tree is always with you. We hope that we can meet you again in the near future. I wish you success in your work and a happy life. !
william-lv
Business Queen Room
Stayed in 11. 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on 2.12.2023
Low-key name, luxurious connotation. Although it is called an apartment, it is no less than any global chain five-star hotel. From the decoration to the service, it is very considerate and heart-warming. Although the winter in the north is very cold, from the moment you enter the door , from the welcome to the little girl who checked in at the front desk, she was all smiles, considerate and very comfortable. The facilities in the room are very carefully arranged. The wellness center is clean and tidy with advanced facilities. The water in the swimming pool is also very clear. The enthusiastic Ms. He took me to visit the wellness center and introduced the use of fitness equipment. Her professionalism and enthusiasm left me with a lasting impression. I have a good impression. The breakfast in the restaurant is rich in variety and combines Chinese and Western styles. It also takes into account Shanxi characteristics. The dishes in the Chinese restaurant are also very good and can satisfy the taste buds of all guests to the greatest extent. I recommend everyone to try it. Thanks to Miss Qu from the catering department and Miss Gao from the reservation center who is fat but not fat🎉😅😀
Original TextTranslated by Google
Response from Property: [A home-like stay experience] [Enjoy 200 types of high-end breakfast based on Fenshui and Changfeng] Dear guests, hello! We are very happy that you have chosen to visit our store. We always insist on treating our customers as relatives and our employees as family members, and we work together to create touching and warm feelings. We are very honored to see our colleagues provide you with such meticulous and considerate services and receive your recognition. We sincerely hope that every guest who comes here can enjoy a warm and comfortable time. Life is long and the parasol tree is always with you. We hope that we can meet you again in the near future. I wish you success in your work and a happy life. !
Guest User
Business Queen Room
Stayed in 11. 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on 25.11.2023
Basically, I choose this hotel when traveling to Taiyuan. Just look at my breakfast picture and you will know how many times I have been there. The hotel facilities are very clean and new, the service is solid and considerate, the room is well-equipped, a humidifier is particularly necessary, the highlight is laundry detergent, a variety of pillows, and three types of toothpaste. There are many varieties of breakfast, and they are all very delicious. It is so tiring to walk, so I am quite picky when it comes to meals. My favorites include low-temperature roasted leg of lamb, haggis soup, and first-class fruit quality control blueberries, strawberries, and passion fruit. The salesperson Wenxiu was also very enthusiastic and helped me mail the pillow that made me sleep well.
Original TextTranslated by Google
Response from Property: [Enjoy 200 types of high-end breakfast in Fenshuiyi Changfeng] ["Family Family" service concept] Dear Wutong family: Hello! Thank you very much for your stay and appreciation! I am very happy to bring happiness to your trip. time. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! We welcome you to come back and experience it again, and wish you a happy life!
Danmomo
Business 2-bed Room
Stayed in 10. 2023
Family
16 review
5.0/5
Outstanding
Posted on 6.10.2023
Our family stayed in a total of 12 hotels during this self-driving trip, and Wutong Apartment was the most satisfactory one in all aspects👍
Let’s start from the beginning~
After my reservation was successful, a hotel staff called to inquire and added WeChat after asking for permission. There was no interruption after that, and when I asked questions, they responded immediately~
We were traveling by car and were used to parking our cars in the basement. We were surprised. The basement was so clean that the ground looked like a mirror, and the elevator led directly to the lobby~
Entering the lobby, you are immediately greeted by a receptionist. The decoration in the lobby is very grand, and check-in is quick. What is very special is that the hotel has Starbucks coffee service, and I gave you a coffee coupon. The girl who makes the coffee is very cute, and her attitude is like a family member. Makes you feel warm~
The room is large enough and has a practical design, especially the double sinks and the toilet and bath settings, which can be used by the whole family at the same time~
The supplies provided are also rich and include some things you can’t see in ordinary hotels, such as mouthwash, styling spray, etc. Oh, the drinking fountain is great~~
The bedding is very comfortable and the hygiene is very good~ I came back the next day and found out that the person who tidied the room seemed to be a young man named Mu Yurui. I couldn't help but admire it. This level is really extraordinary👍The details are so detailed that even a mild mysophobia like me Everyone is very satisfied~
Let’s talk about the breakfast. I knew from the reviews that the breakfast in this hotel is very good. But when we went there in person, we were still surprised. It was so rich. In addition to what is available in five-star hotels, there are also many others. , such as lamb chops, soup stock, freshly squeezed juices that I have never seen before, propolis, salmon and other cold cuts, tangerine peel and red bean paste, etc. In short, it is delicious~~~
The location of the hotel is also good. There are some restaurants nearby, and there are subways and large shopping malls less than 1 km away~
In short, recommended to everyone who comes to Taiyuan for business travel👍
Original TextTranslated by Google
6/17
Response from Property: ["Family Love and One Family" service concept] [Enjoy 200 types of high-end breakfast according to Fenshuiyi Changfeng] [A welcome fruit will be given on the first day] [A Starbucks coffee coupon will be given on the first day] Dear Wutong family, hello ! Thank you very much for your stay and appreciation! I am very happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel. We always insist on treating guests as relatives and employees as family members, and jointly create the touch and warmth of Wutong Home. We are very honored to see our colleagues provide you with such meticulous and considerate services and receive your recognition. We sincerely hope that every guest who comes here can enjoy a warm and comfortable time. The road of life is long, and Wutong is always with you. I hope to meet you again in the near future. I wish you success in your work and a happy life!
Anonymous User
Superior Queen Room
Stayed in 11. 2023
Other
5 review
5.0/5
Outstanding
Posted on 19.11.2023
The room was clean and the bedding was very comfortable.
The service is very good. Everyone is very polite and courteous, from the big brother who picked me up at the airport, to the staff in the guest room, the staff in the restaurant, and the front desk.
The cookies provided at turndown were delicious.
There is a community behind the hotel with a lot of delicious food. It is very convenient to take a taxi and there is a bus stop at the door. 
The disadvantage is that the sink is a bit small and the bay window is too big. 
Original TextTranslated by Google
Response from Property: [A home-like stay experience] [Enjoy 200 types of high-end breakfast based on Fenshui and Changfeng] Dear guests, hello! We are very happy that you have chosen to visit our store. We always insist on treating our customers as relatives and our employees as family members, and we work together to create touching and warm feelings. We are very honored to see our colleagues provide you with such meticulous and considerate services and receive your recognition. We sincerely hope that every guest who comes here can enjoy a warm and comfortable time. Life is long and the parasol tree is always with you. We hope that we can meet you again in the near future. I wish you success in your work and a happy life. !
Guest User
Business Queen Room
Stayed in 5. 2024
Business travelers
4 review
2.5/5
Posted on 9.5.2024
The service was really bad. I had to wait for more than 20 minutes to deliver a bottle of water. I was asked to check out several times. Different staff members asked me to call and add WeChat!
Original TextTranslated by Google
Response from Property: Dear Wutong family, hello! Thank you for staying at Shanxi Wutong Apartment Hotel. We are sorry that our supporting services did not provide the experience you expected. This is by no means Wutong's consistent standard. Your feedback and opinions are very important to us. We have shared your comments with the hotel. The management, as well as the heads of relevant departments, do not make excuses for themselves, but conduct serious self-examination, reflection and summary. Your dissatisfaction is because you have higher expectations for us and to make us better. Thank you for your valuable opinions and suggestions, which will encourage us to continue to work hard and take more effective measures to improve and improve. We will take more effective measures to improve and improve the problems you reported back. Wutong will continue to adhere to the service concept of "family love and family" to provide every customer with a home-like stay experience. We sincerely hope that you will come again and enjoy your stay. We have the opportunity to serve you better. Looking forward to seeing you again~~
Anonymous User
Business Queen Room
Stayed in 10. 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on 16.10.2023
Overall it's good. The smart toilet is easy to operate and the room has good sound insulation. It would be better if it could be arranged to face the Fen River in the south next time...
Free airport pick-up/station pick-up: The airport pick-up and drop-off service is very good
Starbucks coffee on the first day of check-in: I drank the Furi White
Welcome fruit: average
Original TextTranslated by Google
Response from Property: [Enjoy 200 types of high-end breakfast in Fenshuiyi Changfeng] ["Family Family" service concept] Dear Wutong family: Hello! Thank you very much for your stay and appreciation! I am very happy to bring happiness to your trip. time. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! We welcome you to come back and experience it again, and wish you a happy life!
Guest User
Business Queen Room
Stayed in 10. 2023
Family
13 review
5.0/5
Outstanding
Posted on 4.10.2023
The location is good, on the east bank of Fen River and on the west bank are Vientiane City, Opera House, Taiyuan Museum and so on. It's very convenient to take a taxi at the door. It's not far from Jinci Temple or Bell Tower, and it's also a moderate distance from Taiyuan South Station. I booked a high-rise hotel, with large rooms, new facilities, and very quiet. Fruits are provided every day, Starbucks coffee is provided, and there is a pick-up station service. The swimming pool is on the 8th floor. Breakfast is very rich. Rested better.
Original TextTranslated by Google
Response from Property: [Enjoy 200 types of high-end breakfast in Fenshuiyi Changfeng] ["Family Family" service concept] Dear Wutong family: Hello! Thank you very much for your stay and appreciation! I am very happy to bring happiness to your trip. time. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! We welcome you to come back and experience it again, and wish you a happy life!
Guest User
Superior Queen Room
Stayed in 10. 2023
Family
7 review
2.2/5
Posted on 6.10.2023
The room is relatively large and the facilities are relatively new, but it seems too empty. The floor was not cleaned very well, and the bathroom was too small to fit in. After staying for 4 nights, the sheets and quilts were not changed. The elevator had to wait for a long time during peak hours. On the day of check-out, I hoped to delay it a little longer, but it was only given half an hour. I don’t know what I thought.
Original TextTranslated by Google
Response from Property: Dear Wutong family, hello! Thank you for staying at Shanxi Wutong Apartment Hotel. We are sorry that our service did not provide an experience that met your expectations. This is by no means Wutong's consistent standard. Your feedback and opinions are very important to us. We have shared your comments with the hotel management. The top management, as well as the heads of relevant departments, do not make excuses for themselves, and conduct serious self-examination, reflection and summary. Your dissatisfaction is because you have higher expectations for us and to make us better. Thank you for your valuable opinions and suggestions, which will encourage us to continue to work hard and take more effective measures to improve and improve. We will take more effective measures to improve and improve the problems you reported back. Wutong will continue to adhere to the service concept of "family love and family" to provide every customer with a home-like stay experience. We sincerely hope that you will come again and enjoy your stay. We have the opportunity to serve you better. Looking forward to seeing you again~~
Yao8888
Business Queen Room
Stayed in 8. 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on 29.8.2023
Facilities: Very simple and elegant
Hygiene: Hygiene is handled very carefully
Environment: Very quiet and comfortable.
Service: The service is very polite and enthusiastic, and the appearance is commendable.
Welcome fruit: free fruit
Starbucks coffee on the first day of check-in: free Starbucks coffee
Overall, it's very good. I want to praise Wutong's breakfast the most. It's all made fresh and looks very comfortable. The service staff are also very polite. The only drawback is that the curtains in the room are not good at blocking out light. It was difficult to fall asleep. The room provided an eye mask, but the eye mask was too tight. I didn’t have any other complaints. I was very happy to stay. I will book here again next time I go on a business trip.
Original TextTranslated by Google
6/11
Response from Property: ["Family Love and One Family" service concept] [Enjoy 200 types of high-end breakfast according to Fenshuiyi Changfeng] [A welcome fruit will be given on the first day] [A Starbucks coffee coupon will be given on the first day] Dear Wutong family, hello ! Thank you very much for your stay and appreciation! I am very happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel. We always insist on treating guests as relatives and employees as family members, and jointly create the touch and warmth of Wutong Home. We are very honored to see our colleagues provide you with such meticulous and considerate services and receive your recognition. In addition, we are deeply sorry for the inconvenience caused to you. We will take more effective measures to improve and improve the problems you reported as soon as possible. We sincerely hope that every guest who comes here can enjoy a warm and comfortable time. The road of life is long, and Wutong is always with you. I hope to meet you again in the near future. I wish you success in your work and a happy life!
Buzhidao
Movie Viewing Double Bed Room
Stayed in 1. 2024
Business travelers
22 review
2.0/5
Posted on 31.1.2024
A very average experience. The room was extremely hot. The air conditioner turned on and only had hot air. I still couldn't fall asleep at two o'clock in the morning on the first day. The energy consumption was a waste. The air in the windowless room is not good and cannot be ventilated. The height of the sink is not standard. You have to bend a lot to wash your face. It is very uncomfortable for patients with lumbar disc disease. One of the guests did not change the paper towels on the sink when they got wet. There are also other things in the room. Female hair remains. Of course, there is a good side. It is equipped with a humidifier, so the air in the house is not dry.
Original TextTranslated by Google
Response from Property: Dear Wutong family, hello! Thank you for staying at Shanxi Wutong Apartment Hotel. We are sorry that our supporting facilities did not provide the experience you expected. This is by no means Wutong's consistent standard. Your feedback and opinions are very important to us. We have shared your comments with the hotel. The management, as well as the heads of relevant departments, do not make excuses for themselves, but conduct serious self-examination, reflection and summary. Your dissatisfaction is because you have higher expectations for us and to make us better. Thank you for your valuable opinions and suggestions, which will encourage us to continue to work hard and take more effective measures to improve and improve. We will take more effective measures to improve and improve the problems you reported back. Wutong will continue to adhere to the service concept of "family love and family" to provide every customer with a home-like stay experience. We sincerely hope that you will come again and enjoy your stay. We have the opportunity to serve you better. Looking forward to seeing you again~~
kimdami
Business Queen Room
Stayed in 12. 2023
Couples
34 review
1.0/5
Posted on 24.12.2023
I was very angry and had a bad attitude. After the complaint was made, the manager's response was: I will definitely never come here again next time. This hotel doesn't pay attention to the guests' complaints at all and doesn't even bother to care! Very bad attitude. Choose carefully!
Original TextTranslated by Google
Response from Property: 尊敬的梧桐家人,您好!感謝您入住山西梧桐公寓酒店,很抱歉我們的配套服務未能提供符合您預期的體驗,這也絕不是梧桐一貫標準,您的反饋和意見對我們十分重要,我們已將您的評論分享至酒店管理層,以及相關部門的負責人,不為自己找藉口,認真自查反省總結。另外,您的反饋酒店已在第一時間為您解決。您的不滿是因為對我們有更高的期待,是為了讓我們變得更好,感謝您的寶貴意見和建議,將激勵我們不斷繼續努力,採取更有效的措施去改善並提高,我們在第一時間將您反饋的問題採取更有效的措施去改善並提高,梧桐會繼續堅持“親情一家人”的服務理念,為每位顧客帶來賓至如歸的入住體驗,真誠的希望您的再次光臨,讓我們有機會為您奉上更好的服務。期待與您再次相見~~
Guest User
Business Queen Room
Stayed in 2. 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on 21.2.2023
The check-in experience is excellent, and the hotel decoration is five-star standard, high-grade. The hotel bed is comfortable and soft, and buckwheat pillows are also thoughtfully prepared, which is especially suitable for patients with cervical spondylosis like me. I was very surprised and moved by the service, with full marks for the details. There is a staff member at the gate to help carry the luggage. After check-in, the staff will use a cart to deliver the luggage to the room. When taking the elevator, they will help to press the elevator. Every time you travel, you can hear the staff say "Hello" kindly. After check-in, the hotel warmly presented a fruit plate, hot white fungus soup to warm up and snacks.
This time I stayed in the hotel for a long time. Every time I leave the hotel and come back, the room is tidied up, my personal belongings are placed in an orderly manner, the clothes are neatly folded, and the dirty socks scattered on the floor are washed by the waiter and dried by hand. , Contact the hotel staff for the dirty clothes that have been worn, and they will come to your door for dry cleaning.
Before I checked in, I asked the front desk, "Why is it called Wutong Apartment? Instead of Wutong Hotel?" The reply was "Because the hotel's decoration style is close to apartment style, and I want to give the guests a feeling of going home."
Indeed, very warm, like "the feeling of coming home". Next time I have a chance, this hotel must be the best choice in my heart.
Original TextTranslated by Google
Response from Property: ["Family with family" service concept] [Free a welcome fruit on the first day] [Free a Starbucks coffee coupon on the first day] Dear Wutong family, hello! I am very happy that you choose to visit our store. We always insist on treating customers as family members and employees as family members, and jointly create the touch and warmth of Wutong Homeland. Seeing our colleagues provide you with such meticulous and considerate services, we have been recognized by you. We are very honored. We sincerely hope that every guest who comes here can enjoy a moment of warmth and comfort. The journey of life is long, and Wutong is always with you. We hope that we can meet you here in the near future. I wish you success in your work ,Happy life!