Z smart Hotels in Taiyuan

The service is very good. I forgot my clothes in the room and they contacted us in time to deliver them to my home. The location is excellent, especially suitable for family travel. Also, the hotel is so beautiful, suitable for checking in. The price-performance ratio is also very high. With the room card, you can visit Chunyang Palace for free. In short, I will definitely stay here next time I go.

Good hotel occupying 2 floors of a commercial building in the city. Easy access to pedestrian mall, eateries and food stalls right in front of hotel. Our room was even equipped with a small washing machine! Ample supply of drinking water much appreciated. Housekeeping staff number 072 was courteous and helpful keeping our 3 rooms clean and well kept. Only setback to this hotel is no porterage nor ramp available and we had to carry our big bags up the steps to the main lobby.

The hotel is strategically located not far from Taiyuan South Station. The environment is quiet and comfortable, clean and sanitary, and the room continues the Hyatt standard The bedding is very comfortable and the facilities in the room are of good quality It is a good choice for business trips

The room is large and clean, with a large shower. The service is warm and thoughtful. I called in advance to ask if I had any requirements for the room. The room attendant Wei Haixia was warm, thoughtful and meticulous. When she saw my daughter, she took the initiative to send a pair of pink slippers, and my daughter liked it very much. There is free parking, and it is very convenient to travel around. The Old Taiyuan Hotel is nearby

As a hotel under Shanxi Cultural Tourism Group, the quality is guaranteed. The service is very good, clean and sanitary, and the room cleaning is also very attentive. Even if you stay longer, the room will be tidied and the supplies will be replaced. It's just that Taiyuan is too dry, the air conditioner is very warm and dry, and it would be better to have a humidifier.

The hotel is not bad. The lobby is quite large and has a light fragrance. I am satisfied [smile], the front desk staff! The service attitude is particularly good [strong]. Seeing that we brought our children here, they also introduced the hotel's May Day activities. I heard that there were pitching pots, ring tossing games, and cartoons. My children didn't want to leave [grin], and the breakfast was richer than the breakfasts in the hotels I stayed in before! Few hotels have rice noodles for breakfast. The taste is more delicious. It feels like it is made with care. I will stay here again next time. It's more reasonable! ! !

The lobby is beautiful, the room is clean, the view from the high floor is superb, and more importantly, the location is great, next to Wanda, downstairs Xisandao Lane is the local market, very lively and local, 20 minutes walk from the Shanxi Merchants Museum (with shared bicycles), opposite the museum is the Food Street, Bell Tower Street and Liuxiang, this location can be said to be unique! Two small suggestions: ① The room temperature is a bit high, it can be adjusted appropriately ② Put a box of tissues on the desk Overall, the service is very enthusiastic, the front desk is responsive, the facilities and equipment are complete, and it is a very satisfactory trip😊

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

Although the hardware of the hotel is a little old, it doesn't affect anything. It is indeed like what netizens said, the hotel undertakes some government reception, so the service staff is very good, from the lobby to the guest room, all the services are very satisfactory. We stayed in the standard room 726, and the guest room service staff Xiao Zhao on the seventh floor was even more considerate. Seeing that we brought our children to check in, he took the initiative to send the children's toothbrush and toothpaste. The next day we went out for a day of fun. The service staff saw the cup I put in the room and took the initiative to place the cup brush. Seeing that there were washed clothes in my bathroom, he also left laundry detergent. It was so considerate. With this service, it is right for guests who are playing to choose this hotel. In addition, the breakfast was very good.