I called the day before to request early check-in . Willing to pay extra ofcourse . The man who handles the call said : they will try their best and can check in by 12.30 when the rooms are ready : Upon arrival the lady at the reception desk said sorry your room is not ready . She didn’t say hello , welcome , she did not ask our name or booking information, she didn’t not check anything.How does she know our room isn’t ready if she hasn’t checked the system or asked our names or see our passport.
The location and the hotel is at a very very great location. Direct access to the beach . It is a prime spot for foreigners and tourists. But they greatly lack in service and maintenance.
Rooms- are stained , mouldy , linen stained and worn out but all things cleaned and the person cleans every day and replenished the used items and gave us new towels . One day we needed to wait for new towels because they had run out . The furniture and carpet needs updating or maintenance.
The pool area - they give you towels but you can hardly sit around. It’s full of dirt and ants . They don’t get the staff to wipe down chairs at all , there’s ants crawling everywhere . Chair and benches broken and although direct access to the beach they have a few seats here and there scattered. But you can visibly see the staff of the hotel sat around and inactive .
The room - very mouldy, a lot of sounds from electricals at night , black stains and mould all over shower curtain and ceiling , stained carpets , stained sheets and towels . Dusty and dirty outside tables
The general surrounding- there’s convenience store , mind you it’s a 4 star hotel but doesn’t come with toothpaste or toothbrush. So we got our own .
The LL - lower level has all their broken unused items visible to the customers in the parking lot . Old fridges etc just piled on .
There’s a good location can find 3 restaurants across the street and family mart
The in-house restaurant offers meals but besides the morning meals included in the package people hardly eat there as the quality of food is not great . There are simple things that they do not take pride in - food was often too oily or burned like the samosas . They don’t take pride in what they do or offer .
The general ambience of the hotel was not great although it is such a great hotel prime location and has a lot to offer but a poor experience due to neglect and lack of good service . You find men walking around with their books to look at the problems but no fixing gets done . They didn’t greet or help . The entrance is dull and unappealing.
The staff just seem like they do not care about offering 4 star service .
There was a beach restaurant and bar which provided good food and entertainment.
Very Good
1425 Reviews