Best Hotels in Thornton Heath, United Kingdom

the hotel was next to the Thornton heath station and pizza restaurant( my favourite ), which is a good location only 15 min to Victoria station by train. The staff are very professional and kind. They treat me as a friend. I tried it I recommend it 👍

Nice location, only 5 mins walk from East Croydon station. Easy check in, and friendly staff. Room had all the amenities except a mini fridge. Shower pressure was too low, I’m sure they would have fixed it if I had asked for it. However, it wasn’t a big issue. Room was spacious and clean. I would stay here again.

I was a little bit dubious about booking this hotel because it was so cheap (£29 per night) and because of some of the bad reviews I had read. I booked the hotel for one night anyway as I just needed a bed for the night and was prepared to have a less than pleasant stay, however my stay was not bad at all. I was able to park my car a couple of streets away for free from 6pm up until 9am (but always check the road signs or ask a member of staff what the parking times are. On arrival the reception staff were friendly and helpful. I liked the fact that you couldn't use the elevator without your electronic room key as I am not complacent about security. My room was on the 7th floor and being so high up I couldn't hear the traffic but I could hear the tv in the room next door but it wasn't loud enough to prevent me from getting to sleep. Even though the room was smaller than I was used to, I was able to walk around the bed. And that was it... no table or chair but there was a fixing on the wall where you could hang your clothes and bag. The heater was excellent and mine was able to get up to 32°C/89°F as it was a cold night outside around -2°C/28°F but my room was warm in just a few minutes. The room was clean and so was the bed linen and had quite a nice graphic stenciled on the wall of the London skyline. I know I'm probably being fussy here but the tv which was excellent by the way was way too big for the room. I suppose some people would love this but it really did strain my eyes. Turning down the brightness helped a little but I ended up turning it off in the end. The bathroom was small but clean with a large liquid soap dispenser on the sink. I was able to get the temperature I wanted on the shower in about 30 seconds. The shower curtain didn't pull all the way round because it was incorrectly fitted and I just left it as it was. The bed was comfortable and my nights sleep was undisturbed. There was a kettle and microwave oven you could use downstairs so I just heated up a subway sandwich I had left over from the night before. In conclusion: Yes it is very basic but if you just need a bed for a night or two (probably not much longer) then in my experience you can't go far wrong here. I have seen some of the nightmare reviews but that was not my experience.

On arrival there was a new girl on Reception (black girl) and she told me that the room I had reserved was room only and I knew I had booked a b&b rate. Although she was very pleasant she said she was new and needed to check with a more experienced receptionist. A white lady came into the reception area and was telling me that the new girl didn't know how to check was was included in the room rate and started showing her - how to check for this while I was there. This white lady (had a foreign accent) was quite abrupt to me and I thought to myself, maybe if you trained the new girl better, she would be able to check these details. The new girl was apologizing, I said to her its not your fault, you need to get trained better in your role. She was a beautiful young girl and very friendly and tried to help as much as she could. The kettle in my room was not working but was replaced quite quickly. I went to get some milk from the trolley and the Housekeeper (Spanish) screamed at me - your are not allowed to touch the trollies and if you need anything, please contact Reception, I said shall I leave it back then and she said - No its OK!. Had to advice Reception if one, needed their room cleaned. Breakfast was nice except the mushrooms they were too hard and difficult to eat. Staff tend to move trollies and talk to each other when guests are around and they use the guest lift as a service lift. They got in the way at times when I was trying to get out of the hotel, they apologized for getting in my way. Majority of staff were friendly, rooms need updating. On my last day, I was getting some tea at breakfast time in the dining area and when I returned a staff member (Small Indian lady) was clearing away my food and I had only went to get a cup of tea and had not finished my breakfast, I told her I was still having my breakfast. I was annoyed as my room card was still on the table but she never noticed this and was clearing it away. They spray and clean empty tables very close to you as you eat your breakfast which is frustrating as the smell of the cleaning liquid is quite strong, It was my first time staying at this hotel, however in the past I have had coffee/tea there but never stayed before. I would rate is as a 3 star Hotel and not a 4 star Hotel.

Arrived on Sunday 7th April at 8.45pm after a long day if travel to be told by security that the hotel was closed and that we should have been informed by email 24hrs prior. After a hasty telephone call to a telephone number posted on an A4 size poster on the door we were told “oh Croydon Central are expecting you” News to us!! Checked our inbox , spam and junk mail on mobile phone and zilch!! I asked where Croydon Central was and informed by Travelodge help(less) desk to “just jump in a cab” arrived 9.45pm at Croydon Central. Staff there were apologetic and claimed that this has happened on several occasions. On arrival home we immediately put in a complaint which was responded to promptly with a Sorry we will let the relevant dept know! We emailed again suggesting we receive full/partial refund or a reasonable discount voucher for future use. This was responded with “there are no refunds” Croydon was cheaper than Crystal Palace but this hasn't been addressed either. If we as prospective guests had cancelled our booking we would have lost our money in full but Travelodge at the drop of a hat can cancel our reservation without any recompense to us. Seems very unfair to us. We are awaiting a further response from Travelodge but after reading previous reviews don't hold out for much. In future we will use a reputable more caring hotel chain who have a bette PR team. Take note people prior to making a reservation.

Nice room and comfortable bed Gym was not as described/on the photos Tiny room with a treadmill, bike and broken pulley machine No free weights at all Very disappointed

Parking was easy, check-in swift and friendly and my room, as usual at this hotel, was clean, comfortable and very well presented. The server at dinner made sure I was happy with the table location, took my order, was engaged in her work and demonstrated great pride in her efforts to ensure customer satisfaction... the food and drink were both very enjoyable and filling too. The same can also be said for the breakfast team and content. Although it is of the buffet style the selection is wide, environment spotlessly clean and the team constantly busy ensuring everything is fresh and plentiful. Also, omlettes are cooked to order as a house speciality, yum! This hotel and it's staff are a gleaming example of how to make its patrons feel valued whilst not simpering or smothering guests. This is a hotel to strongly recommend. Thanks to all at HH, Croydon, see you soon I hope.

Stayed here for two nights whilst in London for the King's coronation. Previously lived in the area and never knew the hotel even existed! On bus routes to East Croydon so easy to reach if no car. Free parking too. The hotel has a far east theme and is popular for weddings and in fact there was one taking place when we arrived and their outfits were beautiful. Stunning high class decor around the hotel with amazing glass chandeliers. Our double room was spacious and nicely decorated and we had a very clean bathroom with shower and free toiletries. Breakfast was included in the price which was in the dining room not in a box as some people mentioned! There was cereal and cooked breakfast, croissants, juices and fruit. More than enough! The staff were all very friendly and attentive. Will definitely stay there again when back in London

I absolutely enjoyed my stay at this aparthotel. I was very comfortable in the room. This aparthotel is located very close to the east Croydon Station about 10-15 minutes walk maximum. The young man at the from desk was very helpful. I needed to check in before the check in time and they made the allowance for me to do that. Note well: the walls are very thin, thus you can hear everything happening above, below and next to you. I was thoroughly entertained/ with the music, gossip and moans that escaped the other rooms. Although there are rules that governs the stay at the aparthotel, we need to bear in mind that at nights people do what they want and break the rules. If reported the hotel can deal with it. Nonetheless, I highly recommend this aparthotel especially if you are on a budget or like me who wanted to enjoy my vacation without spending all my money in hotels. This is and was a great option. I will most definitely stay here again.

I went here for a few nights and I literally had no issues with the hotel, all the workers were really nice, if I needed my room cleaned then it was done so for me, it was a good experience especially compared to some of the higher known hotels round that area. OYO Flexistay Tulsi Aparthotel these guys preformed very well. Helped me with my luggage. Was good stuff. I would highly recommend them.