Hotels Near Waterloo Plaza in Thunder Bay

As we walked into the suite, we thought: what a nice room! It had a kitchen with a table and chairs and the beds of course. Linens were clean and the overall cleanliness of the room seemed great at first glance. The beds and shower head were decent.. As I walked into the bathroom, I noticed dust bunnies in the corners of the room behind the toilet. Not too big a deal. It appeared as though the person renting the room before us had a bit of a poop explosion because there were poop spatters (or what appeared to be) on the wall under the toilet paper roll and door. I attempted to wipe the spatter on the door up... thinking this can't be poop but yes...it was brown in colour. I didn't bother trying to remove the poop spatters from the textured wallpaper. The ice bucket was very dirty with lots of dust and the colander was dirty too. I just made sure to wash it in the kitchen sink with the dish soap that was available before using it. Had I stayed more than one night, I would have brought it up to the attention of the staff but my stay was very brief so I just dealt with it. Would I return? Yes. Breakfast was good, great coffee, clean pool and spa. The staff was very professional and helpful. The pool guy took pride in his work. Overall, it was good. Housekeeping just has to pay closer attention to the little things.

The sheets were crumpled like no replacement, the air in the room was not good, and it was not a taste. There is no elevator in the hotel, and seven or eight pieces of luggage are going to move upstairs. Speaking a little off topic, from Vancouver all the way to the east to the place, I found that the hotels here are generally very expensive, because it is almost 1000 kilometers to the east to find a slightly like hotel, all the way is a small motel It can be seen that this is a stop where driving must stop. The supermarkets, gas stations and restaurants here are very expensive! Come catch up with Vancouver.

Stayed here one night as a group in 2 rooms. Would definitely recommend it for Thunder Bay, seems like it might be the nicest property in town. Some details... --Rooms are typical Hampton Inn, and kept very clean. --Beds reasonably comfortable. --Bathrooms plenty big enough and everything works. --Common areas are, again, standard Hampton Inn stuff, but all quite new. --Front desk folks were always nice and helpful. --Rate was maybe a smidge on the high side for this level of property, but not exorbitant. --Pool is in good shape, if a bit smallish. --One tip - actually getting into the parking lot is a bit confusing. You have to turn south at a stop light well west of the property, then go down towards a different hotel, before turning to get to the Hampton Inn. No signage indicating this if driving eastbound. Be aware. I would recommend it and stay here again when in town. It is a bit distant from the main downtown area but otherwise it checks all the boxes.

My husband, our baby and I checked in late when we arrived to Thunder Bay at about 2:30am The gentleman who checked us in was great and personally came to the room and offered us a complimentary 12:00pm late check out. We slept well, beds were ok and cleanliness of the room was ok. The morning is when the stay turned bad. We were awaken by the front desk staff at 10:45 with loud banging on the door. This was a very rude awakening especially so early after a long day and night of driving and needing all the sleep we could get. My husband let him know we had a late check out and the man went away. We then turned on the tv to watch the morning news and get back on the road. Well the tv did not work. Not a huge deal though. So on check out, we asked if we could have a bit of a deal on the room for the rude awakening and the television not working. I was told by the front desk clerk that he could give a discount on the room at the expense of the 250 dollars security deposit charged to my card. So obviously I didn’t accept the offer. The manager was there and I asked her if there was anything she could do about it. She immediately got defensive saying we should have told them the tv was broken and they would fix it.(I had already told the front desk it was not working and they checked it and confirmed the satellite box was not powering up and was broken). She then began to let me have it about how I wasn’t charged for late check out so it’s not their fault we were awaken long before our check out time and she would check video cameras to see what time exactly we were woken up. I told her this was terrible customer service and to forget the whole thing and we didn’t need a discount that bad. I remained calm as she did not. As we were getting in our vehicle she came storming out the door yelling at us that we got the 89 dollar a night room and that’s the best deal in town and rumbling other things we couldn’t hear as she had her backs to us at this point. This was not enough for this manager. We were on the road for about 20 minutes at this point and received a call from her(the manager) telling us she checked the security footage and we were lying about when the man banged on the door and that we had smashed the bed against the satellite plug and that why the didn’t work.(the plugs were behind the desk and entertainment stand… not our bed) we will never be staying at this location again. This manager really needs to learn customer service from her night time staff who were excellent to deal with.

This hotel and staff, were a pleasure to encounter and deal with. I was made to feel like a valued client. Excellent room, very clean, great breakfast, and plenty of parking with at least two places to eat of drink within 100 feet of the hotel. I give this a 5/5!

The location of the hotel is superior, it is very convenient for shopping, eating and traveling, the room is relatively large, the facilities are newer, and the bed is very comfortable. For breakfast, the child ordered a waffle sausage set at the restaurant downstairs (extra charge), but no sausage was served. When checking out, he said he thought we didn't want sausage but we were willing to pay for the set? The waiter's brain circuit is very strange.

The hotel has good space, particularly spacious passages, high floors, and good facilities. Because of the epidemic, the breakfast provided is cold packed bread🥯

One of the best I have been to. Amazing and worth every penny. What you see in the pictures is what you get. Clean, and fancy. Front desk are so nice and helpful. Breakfast was good. Hotel was quiet. The room is a bit small but still beautiful and colorful.

We were visiting an old friend whom we hadn't seen in almost 50 years, and Thunder Bay was a 2 night stay on our journey west. We booked the motel in advance for one night initially. The room was a good size and clean with most amenities. However, I couldn't find a coffee maker and went to the front desk to inquire. The gentleman told me that they don't keep coffee makers in the room because they get stolen, but there were a few available upon request. Later on, my wife needed a hair dryer, but none could be found as most are attached to the wall...so I went to the front desk again. Yep, you guessed it. There aren't any in the room as they get stolen, but a few were available upon request. Both the coffee maker and hair dryer were to be left in the room upon our departure. As we were meeting our friend for lunch the next day, I booked a second night. When I went outside the next morning, I noticed a brown spot on the white hood of my truck. There was a cigarette butt and ashes as someone from the balcony above had flicked a lit cigarette from the second floor. The next night, I parked my truck away from the second floor. Although the motel only deserves a 2 star rating, I gave it a 3 due to the accommodating staff and descent room. If you do need to stay in Thunder Bay, book in a better part of town.

We tried many locations for a room for the night when we came into Thunder Bay on a road trip. After 5 hotels said they were full we called the Nor’ Western. Staff were very friendly and helpful from the first phone call to find out if they had a room and they did. Lana in the restaurant was very friendly and so easy to talk to. We are so happy we ended up here for the night before going to Winnipeg. The patio area is beautiful. Staff are very friendly and helpful. We would gladly stay here again.