Guest User
February 28, 2025
I would like to use these few short lines to express my deep gratitude to you. Due to health reasons, I have some difficulty speaking, which often makes me feel embarrassed and frustrated when communicating with people. However, the moment I stepped into the hotel, everything changed. The receptionist at the front desk not only listened to my vague expressions patiently, but also tried to understand my needs with great empathy and a gentle smile, which made me feel very warm. I needed some medication during my stay, but I couldn't express it clearly. After the front desk learned about my predicament, they took the initiative to help me contact a pharmacy near the hotel and explained in detail the required medicines. It didn’t take long for them to deliver the medications I needed to my room, which gave me great peace of mind. When I asked the front desk about going to a nearby supermarket to buy the daily necessities I needed, the lady at the front desk enthusiastically drew a detailed map for me and marked the location of the supermarket and precautions along the way. Their thoughtful help enabled me to complete my shopping smoothly without having to worry about language barriers. Here, I would like to especially thank the front desk reception and room service. It is your hard work and selfless dedication that made my trip more memorable and wonderful. Your kindness and professionalism are the most valuable assets of your hotel. I hope your hotel's business will be prosperous! I wish every employee happiness, health and a bright future!
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