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Sophiearth Hostel Tokyo
3/57 Reviews

Sophiearth Hostel Tokyo

Shinjuku Area Tokyo|1.76km from Okuma Auditorium
I just wish to share my experience in writing in order for all the parties involved to be aware of the reality of such an accommodation. A few months ago, having seen photos on Agoda.com, I had a booked a twin room for 2 people which (as per the photos) had a small tv screen, along with a few other small amenities. This room, very clearly differentiated itself from the remaining rooms Sophiearth III hostel was offering by having 2 mattresses on the floor (which could be joined so that 2 people could sleep together). This specific room/mattress configuration was the sole reason I made this booking (so I could avail it with my partner). Before leaving for my trip, as I was double checking my bookings on Agoda and their corresponding facilities, I noticed that my confirmed booking no longer showed me any similar photos of the same room I had booked. In fact, I noticed that the photos of the said room were no longer available anywhere for viewing. I worried that the hotel would no longer honour & provide me with the same room booked, so I emailed Agoda to share my concerns. I was reticent to cancel this booking in order to make another one as it was non refundable, so in order to be sure of what the situation was, I contacted Agoda. I was assured by Agoda through an email that I indeed would be getting the same room with 2 mattresses on the floor, and that I should not worry as everything would be as exactly booked (my worries were gone post this). As I reached the hotel on the 20th of Feb, I checked in and made the full payment at the property for 5 nights convinced that the room situation was sorted. Unfortunately, as I went up to drop my bags in the room I was disappointed to find that it was not what I had booked as per the photos. They in fact gave me a small bunk bed enclosure/room with no space for 2 mattresses on the floor, no small tv screen or other amenities. The shared bathroom looked very grim, dirty, with a wet floor, no bath mat to dry the feet (another clear contrast to their website photos). When I went to the reception to explain the situation, I also had with me the Agoda email assuring me of the 2 mattresses on the floor and photos of the room I originally booked for (I had taken screenshots for my reference prior to them being removed from the website). To confirm my worst fears, the lady apologized and said they no longer could offer that room as they were going through renovations and it was no longer available. I asked what could be done from their side as this was not acceptable to me. She said ”Sorry, this is our mistake but this is the room we have for you”, however, when I again expressed my displeasure she then mentioned they had a room with similar sleeping arrangements and that I could have it provided I paid an extra 22,000 Yen. I also inquired about refunds and checkout to which I was told no refund could be given and that to check out I simply had to leave the room and be on my way (key less/number pad

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Top rated hotels in Tokyo

Searching for hotels near Okuma Auditorium? Compare room rates and reviews to find your ideal stay.
Rihga Royal Hotel Tokyo
4.7/583 Reviews
My first visit to Japan and very soon after many covid restrictions had been lifted..the arrival and exit from the Airport was hassle free and fairly quick...the Taxi ride to the RIHGA Royal Hotel took around 30 minutes. I arrived at the hotel just after 07.00 and had to pay a fee for an early check-in, I had booked a luxury Double Room which was comfortable, spacious and quiet... the hotel is very grand inside with a wonderful lobby restaurant where you can enjoy an afternoon tea and drinks, its within walking distance of many restaurants and close to the main train station for the Bullet train, I would recommend this hotel and the staff were very attentive and courteous
Hotel Chinzanso Tokyo
4.8/5161 Reviews
The hotel has old-fashioned British service, the service process is very considerate, and the former luxury permeates every aspect. There is a quite large Japanese-style garden inside, which is rare in Tokyo, and it regularly creates a sea of ​​clouds atmosphere. Restaurants are located in every corner of the courtyard, and the meals and afternoon tea are delicious. Most of the hotel's guests are elegant grandparents, which shows its former prosperous status. Breakfast is divided into Japanese food and Western food. We arrived late and just picked it up. In the end, we couldn't add rice and miso soup. When we went in, we were explained according to the process that we could add them. During the meal, the waiter looked around frequently, feeling that he was urging us to eat quickly. lA hotel of this caliber should not have such service. In other aspects, the service they say is very good, but the actual service behavior slightly does not match the old five-star service, which reminds people of false politeness. It is a pity. I hope there can be more sincere and comfortable services.
Hotel Vintage Kagurazaka
4.4/58 Reviews
Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience! Very good stay experience!
Unplan Kagurazaka
4/514 Reviews
Very good, quieter than imagined, and more beautiful. I didn’t find the location at the beginning. I thought it was a coffee shop. #128514; If it is a short-term trip, it is recommended. It is said that there is a washing machine. I didn’t use it.
Shinjuku Garden House
4.3/51 Reviews
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The hotel looks similar to the picture. It is retro and has a relatively large space. You can put down a lot of large luggage, and finally you don't have to experience the situation of opening a luggage and no one has a place to stand. Moreover, the facilities in the kitchen and bathroom are relatively complete, so you can cook by yourself in the kitchen. And it is possible to bring pets here, friends who like pets can consider it. The location of the hotel is also very good, it is very lively at night, and the surrounding area is in the downtown area. My mother and aunts and I often go to the surrounding shopping malls to buy things, which is very convenient.

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