Guest User
January 24, 2025
The front desk staff are very welcoming! I forgot a piece of luggage in my previous hotel room and needed to send it from Lake Toya to Sapporo. I had a headache due to the language barrier, but the front desk staff was very patient and organized in helping me negotiate and communicate. I was very touched. Even when the TV remote control failed at night, the staff immediately came to help us sort it out. They were very kind and polite throughout the process. It was a great stay experience, thank you again to the front desk staff 🙏 (By the way: the TV in the room can connect to YouTube! Very pleasant surprise!)
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