While the location is excellent , numerous aspects , such as room design , service efficiency and overall guest experience need significant improvement to meet the expectations associated with its rating. The bedrooms are small and have an impractical layout, featuring separate cubicles for the toilet and shower. The privacy offered by the corrugated glass doors is limiting, and having the wash- hand basin located in the bedroom creates awkwardness for those sharing. Storage is minimal,( a simple rail and a couple of narrow shelves) , leading to a cluttered feel. Overall the design choice detracts significantly from comfort and convenience. The public areas aim for a trendy aesthetic , the bar is cool , but uninviting , it was empty most evenings . The breakfast room layout is stylish but impractical , becoming congested during peak times. The absence of table service leads to long queues for coffee and hot food. On two mornings , the broken Nespresso Machines , of which there were only two , further compounded the inconvenience, making the experience frustrating rather than enjoyable . The roof terrace , felt cramped and cluttered , and here again service was lacking with only one staff member on duty to manage the bar and general tidying up. The pool is very narrow and unsuitable for swimming. Although the staff are pleasant , they are desperately in need of leadership. There was no manager on duty during our stay. Overall this hotel fails to deliver a five -star experience , leaving much to be desired in terms of hotel design , organisation and guest experience.
Very Good
49 Reviews