Top 5-Star Hotels in Toulouse

It's a very good hotel. I really like it. The environment and hardware are very good. The location is superior, the scenery is beautiful, the service is considerate, the praise is great. I will stay next time

The room and facilities are all of a very high standard with plenty of room to make oneself comfortable. The Fitness centre was an unexpected bonus. Breakfast was very good though more hot options during the winter months would be nice. The staff were all smart, polite and pleasant to deal with. Opposite the railway station and metro gives quick access to the city and beyond whilst, for the fit, it is a short walk to the centre. The lights in the fitness centre are on a sensor/timer. This was a cause for concern when the lights went off in the sauna as there was no movement outside. I mentioned this to the reception at the time.

Was up in NY for graduation ceremony with our family and had the double suite with a separate living room and kitchenette. Very helpful and pleasant staff, excellent neighborhood with lots of great restaurants. And washer /dryer available is a big plus

As the picture shows, this is an IHG hotel in an architecturally lovely building on one corner of Place du Capitole, the main square in Toulouse which also houses the Town Hall, many bars, cafes, restaurants and shops. The staff are very friendly and polite and always wishing to help whether at Reception, the Bar or on Housekeeping duty. The bedrooms ( we had 536 ) which had 2 double beds, tv, fridge with daily water, tea / coffee station, a very comfortable armchair, desk and office chair. The bathroom was standard and met expectations. Housekeeping was excellent. The lounge / bar area was rather quaint but adequate and a fitness room was in the basement ( we did not use ). Breakfast was also downstairs and consisted of a hot / cold buffet style with a selection of cereals, fruit/ breads /pastries etc. Egg options available on request. Similar every day but more than adequate. Top Tip - if travelling from the airport, take the Tram ( T1 ) to Arenes and then transfer to the Metro to Capitole and then a short 5 minute walk to Place du Capitole and the hotel ( ticket 1.70 euros ...taxi 25 euros ! ) The hotel is also near all the main attractions with the main railway station about 20 mins away via Joan of Arc Square. Finally, the FREE electric minibus passes through the Square every 15 mins. Wave it down to stop and then enjoy a gratis tour of Toulouse to get your bearings. It will even stop just outside the hotel. Enjoy.

The location of the hotel is good, and a mask was given when checking in! The room is a bit small! Replace the cups with disposable items. It is understandable to keep everything simple during the epidemic, but the front desk said that they needed something to be delivered to the room by phone, but they called and said they had to go downstairs to get it.

We had a very pleasant stay in a very spacious and well-equipped T2. We enjoyed the beautiful park, very convenient to walk with our two small dogs. The staff was very friendly and always at the small care for us. We'll come back!

Don’t Bother! My husband and I booked one night here, thankfully, and the hotel check in guy was so horrible. We walked in and he said we owed for 3 nights before he would check us in. We had originally booked for 2 nights but we had cancelled one. He insisted we owed and would not back down. He was exceedingly rude. My husband went back to the car and found the cancellation so he said we owed for 2 nights one with hotels.com which we use and another from Expedia which we NEVER use. We argued and he finally looked at his watch and said, “Well you are lucky, it’s before 3:00pm so you can cancel. We were mortified at his rudeness and said we thought he owed us an apology which he flat out refused. This is supposed to be a 4 star hotel but when we got to the very cramped room the carpet was filthy. Disgustingly filthy! We only took off our shoes in the bathroom to shower. The next day the same ride young man was there again and still very unpleasant. We asked for the manager to make our feelings known. He went in and talked to her. We don’t know what he said to her but her attitude was cold as ice. Do yourself a favor and stay away.

Some of the experience was just ok (barely adequate A/C, small pillows…) but what really impressed me was the sound proofing of the windows. I was on floor 2 just above restaurants & bars and couldn’t hear a sound from outside even when activity outside was at its peak. By contrast, my colleague stayed at the Citiz just up the street and was similarly situated above the bars & restaurants. He reported party noise all night long (til 5am!) that went right through his (closed) window and kept him up all night. Otherwise: great breakfast. Interior sound proofing wasn’t great but trust me, it’s those thick double windows that matter most. Great location. Friendly staff. Good shower but only one soap/shampoo combined product.

We stayed here for two nights whilst settling our daughter into Toulouse university. The front desk staff were so friendly and helpful. The hotel has a great location right in the main square of Toulouse. We were upgraded to a better room which was a lovely surprise. The room was beautiful and comfortable. My only slight criticism was that because its an old building the floor boards were quite creaky and we could hear the people in the room above walking about during the night - but maybe they were just very stomping guests . Highly recommend this charming hotel, thank you for looking after us so well.

Was up in NY for graduation ceremony with our family and had the double suite with a separate living room and kitchenette. Very helpful and pleasant staff, excellent neighborhood with lots of great restaurants. And washer /dryer available is a big plus