JOVILLE HOTEL SAPA Reviews

1st of all! The host or property will respond well and accommodate what you need . Location: Huh!!!!! You guys will not regret Price: reasonable Staff: ??? Ops! They will act fast. No doubt. I will check 1st with the property how I can accommodate.. the hotel itself is very good with mountain views. Yes, my time is after Thypoon so there is a slight nature change. Renovation and improvement matters are starting to do. The room is very spacious, the bed is nice.. Guysss!!! I don't want to say more. You just book and see their hospitality. Adios!! 😘😘😘😘

Wow! What can I say? First off, the owners - Chang and David. They are the best! They treated us like family. The rooms are excellent! We booked 2 rooms. One was right beside the pool with a train view from inside the room. The other room is at the 3rd floor, overlooking the train and other building of Sapa. The hotel has 2 service elevators, a children's pool, billiard hall, food was nice. Coffee was superb! David offered to drive us around town. We went to the Alpine Coaster and Cat-Cat village with him as our driver. Even offered to buy us coffee. Chang went over the top as far as serving us. She arrange our Fansipan experience, called the bus operator to arrange a pick-up right from the hotel on our way back to Hanoi. They even left us with a thank you gift. Would I come back? Definitely yes. Will I recommend it to family, friends and others? A BIG YES!

Excellent service by the owner itself, manager and the staff.

We booked 4 rooms, good size but a bit warm as no AC in the room; amenities was super basic, but with this price range, it is reasonable. Breakfast is good, awesome view too!

Smooth check-in process and great location for rest. Definitely worth it for the price paid.

Hotel is located at a very nice location. Staff is very friendly and the accommodation is very clean. Bc of the bad weather the pool had to be closed due a landslide next to it what was a shame but not to be blamed on the hotel.

We had a perfect stay at Joville. The staffs are very accommodating. It's also very close to the monorail. Too bad, the monorail wasn't in operation when we were there. Excellent cleanliness. They cleaned our rooms everyday throughout our entire stay. Free breakfast is also good. It was overall a great experience.

Really Bad i know you have policy about cancelation but i this is due to uncontrolled situation, you should be concerned about safety of your clients, roads are closed and flooded but you refused for cancelation and refund.

Nice view with the best services

Highly recommended hotel.. Location is great. People are accommodating..

Excellent services & great location.

Good location, only pity is that we went after the storm, so the pool was closed for renovation.

There was damage after the typhoon, and perhaps because there weren't many guests, it felt a bit messy overall? The staff were friendly, but as mentioned earlier, it was disappointing that the management wasn't as meticulous and considerate. But overall, it was a good experience.

The room I originally booked was in poor condition, so I paid an additional fee and upgraded to a deluxe room. A tram passes by outside the window. The location is not far, but it is inconvenient because you have to walk along the alley behind Sun Plaza. Service and food are average. Not very cost-effective