The Sens Tulum Riviera by Oasis - All Inclusive

We have reservations in February 2025. Can someone please offer advice on which airport to fly into and does the resort offer airport transfers to and from the airport? There seems to be limited information on getting to the resort. This would be great information to include on the website. Thank you

The entertainment group of Grand Oasis was awesome! Leticia, Gonzalo, & Tony were all so friendly and attentive! They made my solo trip a great experience! For the hotel, some remodeling would be useful! Also better washing/drying of bed sheets!

My husband and I stayed at this Resort 2 years ago when it was managed by Sunscape and loved it. This year's vacation however went from good to horrible. I started contacting The Sens Tulum prior to my arrival and on the day I checked in because there was news of Hurricane Beryl. They eventually ended evacuating us to Oasis Smart and finally to Oasis Pyramid Cancun. The staff at the Oasis Pyramid was horrible from the moment we arrived. Very rude even though this was not our fault. I paid for ocean front and was not given ocean front after confirming we would not be sent back to The Sens Tulum. I attempted to contact the Sens Tulum on several occasions and they did not return any of my calls or messages. Do not spend your money on any of the Oasis hotels.

Spent 1 week in Sens Tulum Riviera (also called Grand Oasis Tulum Riviera) in adults only Sian Kaan section. The amenities listed for Sian Kaan are not really as advertised (in a lot of ways), except that the room and outdoor pool and bed area were nice and spacious, and there were robes in the room. The outside shared space for Sian Kaan has more beds and mini pools (limited shade), but there are no Sian Kaan areas on the beach (no beds, no chairs, no bar). There are also no adults/Sian Kaan only restaurants. The pools and beach are nice and clear and you can snorkel and see fish right off the beach. There are very few lounge chairs on the beach so be prepared to get up at 7:30/8 am to stake a claim for one. (There are beach beds but you have to pay 1k pesos for them each day.) The food is quite good but it's not quite as described. There is a large buffet plus 4 other restaurants (pasta/pizza, mexican, japanese fusion, and bistro) plus a hamburger/hotdog/nacho area by the kids play centre and cold pre-made sandwiches at the sports bar. Some restaurants are closed some days. The Miramar bistro and Careyes restaurant were advertised as elite and sian kaan use only; the bistro was open to everyone for lunch and dinner and the other restaurant closed a month ago. Combined this made for waits some days of 30-40 minutes (no reservations). There are 2 outside bars during the day and 1 in the lobby. Nothing is open after 11 pm. The activities were ok - limited kayaking and snorkeling tours, daily yoga, etc. Evening entertainment was a mix of karaoke and limited musical performances. The sports "bar" is kids/family/teenager focused. It has games and the coffee and tea drinks are good but there is no alcohol. (Oasis has an app with daily activities and restaurant listings.) PS Ran into numerous people staying in the main area of the resort who said they would not be back. Problems with water, air conditioning, broken furniture, etc. Apparently that was sold under Oasis Tulum Riviera.