Kimpton Aluna Resort Tulum Reviews

Hotels staff were friendly the hotel was clean. It was a very nice ambiance. I love the rooftop pool. My only problem was that it’s nothing open late to eat or drink.  Hotels staff were friendly the hotel was clean. It was a very nice ambience. I love the rooftop pool. My main issue was that it’s nothing open late to eat or drink. They should have vending machines or some type of service if you get thirsty after 10 PM.

Great stay and great front desk, will definitely be back

There was awsome

Hotel environment is very good, good value for money

The service was absolutely amazing! Edward went above and beyond I have never felt so safe and at home while staying at a hotel! The food was amazing as we did breakfast included, also the place was clean and while it was not located on the hotel zone it was like 10mins away via taxi… they also helped with transportation and excursions booking! I had an amazing birthday because of my stay here!

Everything was good but No coffee machine or hot water kettle in the room makes it inconvenient to get a basic cup of tea as you have to walk across to the coffee shop.

Absolutely love everything at the Kimpton Aluna. Such a beautiful and relaxing stay. Love the free bicycles to explore the area. Very walkable location. Nicest staff ever!!!!! Josue really made our day every morning at breakfast!!!!!

Amazing place. Very nice interior design, high quality furniture and decoration. One of the best in Tulum.

This hotel is very clean and quiet. The bed was very comfortable. Friendly staff. There was no hot water for showers and there was a random fee of about 75 US dollars when we checked out that came out of no where that did not even seem to coincide with the dollar to peso exchange rate. My husband speaks Spanish really well and the staff couldn’t seem to explain what it was.

Lovely property, lovely staff, quiet but central location with easy access to beach or town. A car is useful in Tulum but taxi’s are plentiful. Stay on the 2nd or 3rd floors.

Wonderful place! Everyone was so helpful and friendly! Would definitely stay there again!

This place is amazing and so relaxing. I love the costumer service provided.

Great service, friendly staff and most importantly, I was able to relax.

Lovely hotel, great breakfast and wonderful staff.