Avenida Coba Sur S/N, entre Calle, Colonia Centro, Tulum, Quintana Roo, 77760, MexicoView Hotel Details
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1 night
Motto by Hilton Tulum Guest Reviews
3.7/5
71 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.6
Service3.8
Cleanliness3.8
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All reviews(71)
Positive reviews(5)
Reviews with photos/video(4)
Negative reviews(3)
Fraser
1 QUEEN BED ROOF ACCESS AND VIEW
Stayed in Dec 2022
Solo travelers
103 review
5.0/5
Outstanding
Posted on Feb 3, 2023
Fantastic hotel! Staff were very friendly and always helping me with any questions
Mary
1 QUEEN BED
Stayed in Oct 2024
Family
8 review
1.7/5
Posted on Nov 15, 2024
shi s
The facilities are too poor, the wash basin is blocked, the toilet is blocked
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Guest User
1 QUEEN BED ROOF TOP ACCESS
Stayed in Nov 2023
Couples
4 review
3.7/5
Posted on Dec 22, 2023
Very modern and clean hotel!
Except small bed for 2 people and very small rooms! Tulum very expensive restaurant on the beach
Recommends the aldea sama sector a1 km from hotel motto
Restaurant a bit more reasonable
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Guest User
1 QUEEN BED
Stayed in Feb 2023
Travel with friends
2 review
2.5/5
Posted on Mar 16, 2023
The bath water itself is very small, and the water suddenly cut off in the middle, so I came out to wait for the water, and then went in for a bath after half an hour. It is not soundproof, and the rooms are designed to be close to each other. In the morning, the sound of cleaning the doors of each room made me unable to sleep.
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Guest User
BUNK BEDS-1 TWIN BED OVER 1 QUEEN BED
Stayed in Feb 2023
Family
43 review
2.5/5
Posted on Mar 16, 2023
Staying in a youth hostel hotel at the cost of a domestic five-star hotel, the most rudimentary hotel in the itinerary, does not provide water and breakfast, it is really expensive and small. Very few people give negative reviews. This time I stayed for the Hilton name, so disappointed. It should be said that this Hilton is not the other Hilton? Otherwise it really subverted my impression of Hilton.
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Anonymous User
1QUEEN MOBILITY/HEARING ACCESSIBLE 3X3 SHOWER
Stayed in Dec 2022
Couples
31 review
4.2/5
Very Good
Posted on Feb 12, 2023
The room is very small, the facilities are very good, as is the roof top.
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Guest User
1 QUEEN BED ROOF TOP ACCESS
Stayed in Apr 2023
Solo travelers
2 review
4.2/5
Very Good
Posted on May 27, 2023
The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in.
Other staff are friendly