Kempinski Hotel Khan Palace Ulaanbaatar Reviews

Response from Property: Dear ZSZakonyi,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our facilities, amenities, and restaurant to be of 5-star standard. It's great to know our location and the service provided by our staff added to your positive experience. We look forward to welcoming you back soon!Sincerely,Tamir Tsolmon,General Manager

Response from Property: Dear Ernest_Chng,Thank you for your feedback. We appreciate your comments on our convenient location. We're sorry to hear the service did not meet your expectations. We're always working to improve and will take your suggestions regarding service and renovations into consideration. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Tamir Tsolmon,General Manager

Response from Property: Dear valued guest,We're delighted you enjoyed your stay. Thank you for recognizing our team's efforts. We look forward to welcoming you again soon.Best regards,Tamir Tsolmon,General Manager

Response from Property: Dear Ulrik H Karlsen,Thank you for choosing to stay with us at Kempinski Hotel Khan Palace during your visit to Ulaanbaatar. We greatly appreciate your feedback and are delighted to hear that you appreciated our clean and friendly service.At Kempinski Hotel Khan Palace, we strive to provide a warm and welcoming environment for all our guests, and we're pleased to know that you found our service to be up to your standards. While we may not have amenities like a pool, we do focus on offering a comfortable and enjoyable stay with our excellent service and well-maintained facilities including Spa, Sauna & fully equipped Gym We hope you had a memorable time exploring Ulaanbaatar, and we look forward to welcoming you back whenever your travels bring you to our city again.Sincerely,Tamir Tsolmon,General Manager

Response from Property: Dear valued guest, Thank you for choosing Kempinski Ulaanbaatar for your recent stay, and for taking the time to share your feedback. We are pleased to learn that your stay was comfortable.We have taken note of your comments regarding certain aspects of your experience, and rest assured, the relevant department heads have been alerted to rectify any mishaps. Your feedback is invaluable to us as we continuously strive to enhance our guest experience.We are delighted that you enjoyed your two-night stay with us, and we eagerly anticipate the opportunity to welcome you back for another enjoyable visit in the future. To minimize city noise, please feel free to request north-facing rooms from our front office.Sincerely,Dirk Bansemer General manager

Response from Property: Dear zhuqingshan,Thank you for sharing your experience at the Kempinski Hotel Ulaanbaatar. We appreciate your compliments regarding our staff's positive attitude and apologize for the inconvenience caused by the security incident you encountered. Rest assured, we take your safety and security very seriously, and we are investigating the matter thoroughly to prevent any future occurrences.We also appreciate your feedback on the location and transportation challenges in Ulaanbaatar. We continually strive to improve our guests' experience, and your insights will help us in that endeavor.Should you choose to stay with us again, please don't hesitate to reach out to me personally to ensure a seamless and enjoyable experience.Warm regards,Dirk Bansemer,General Manager

Response from Property: Dear valued guest,Thank you for your feedback on your stay at our hotel. We appreciate you taking the time to share your experience with us.We're glad to hear that you found positive aspects during your visit. Your comments about the breakfast and room size are valuable to us.We continuously strive to improve our guests' experiences. Your observations about our facilities have been noted and will be shared with our management team for consideration in future updates.We value your patronage and hope to have the opportunity to welcome you back for another stay in the future. Thank you for choosing our hotel for your visit to Ulaanbaatar.Sincerely,Tamir Tsolmon,General Manager

Response from Property: Dear asen2, Thank you staying with us & providing a positive feedback. Thank you for sharing your experience. It's wonderful to hear that you found the room spacious and clean. Your observation about the room door opening inward is duly noted. We are delighted that you enjoyed a good breakfast at the restaurant and experienced friendly service. Located close proximity with Narantul market & other business districts. We hope to welcome back you for another memorable stay at Kempinski Ulaanbaatar hotel. Sincerely, Dirk Bansemer, General Manager

Response from Property: Dear Valued guest,Thank you for your feedback. We're glad to hear that you enjoyed the room amneties, as well as the cleanliness of your room. It's great to know that our staff provided friendly service and accommodated your requests for the spa and breakfast. We apologize for any miscommunication regarding your early morning checkout and the preparation of your breakfast box. We appreciate your understanding as we worked to rectify the situation promptly. Despite this, we're delighted that you had a pleasant stay overall and would consider staying with us again, especially due to our proximity to your destination. We look forward to welcoming you back in the future.Sincerely,Tamir Tsolmon,General Manager

Response from Property: Dear valued guest,Thank you for sharing your thoughts on your stay at Kempinski Hotel Khan Palace Mongolia. We appreciate your candid feedback about your experience. We take pride in upholding the Kempinski standard and regret that we fell short of your expectations on this occasion. Your comments are valuable as they help us identify areas where we can enhance our service and facilities. We are committed to continuous improvement and hope to deliver a more satisfying experience that truly reflects the Kempinski brand in the future.Sincerely,TamirTsolmon,GeneralManager

Response from Property: Dear valued guest,Thank you for choosing The Kempinski Hotel Ulaanbaatar for your recent stay and for sharing your feedback. I sincerely apologize for the challenges you encountered during your visit. We strive to ensure every guest enjoys a restful experience, and it is clear we fell short of this goal in your case.Please note that hotels cancellation policy changed according to chosen rate plan & your rate plan policy was non-refundable with lower rate.Please know that your comments have been shared with our team to prevent such occurrences in the future. We are committed to providing exceptional service and memorable experiences for all our guests. I hope we have the opportunity to restore your faith in our hotel and ensure your next stay is both restful and enjoyable.Sincerely,Dirk Bansemer,General Manager

Response from Property: Dear valued guest,Thank you for your excellent 5-star review. We're delighted you found our surroundings, amenities, cleanliness, and service perfect. We're pleased that you still consider it a very good hotel. We continuously work on maintaining and upgrading our facilities. Your feedback helps us improve, and we look forward to providing you with an even better experience on your next visit.Sincerely,Tamir Tsolmon,General Manager

Response from Property: Dear Valued Guest,Thank you for your feedback on your recent stay. We're pleased to hear that you found your experience to be pretty good. Your insights are valuable, and they help us continually enhance our services.We appreciate your mention of the bathrobe placement, and we will certainly review our room setup to ensure it's more convenient for our guests.It's fantastic to know that you enjoyed our breakfast; we aim to start your day on a delicious note.Your satisfaction is important to us, and we look forward to welcoming you back for an even more enjoyable stay in the future.Sincerely,Dirk Bansemer,General Manager

Response from Property: Dear Woshishui123123,Thank you for selecting our hotel for your stay and for taking the time to provide your feedback. We are delighted to learn that you found our hotel to be well-maintained.We have taken note of your feedback concerning our service and genuinely appreciate your valuable insights. Our team is dedicated to improving our service to ensure an even more satisfying experience for our guests.We look forward to the possibility of hosting you again in the future, giving us the chance to showcase the enhancements we've implemented.Sincerely,Dirk Bansemer,General Manager