Ultimo Hotels with Airport pickup service

Send the child to the University of Sydney to study, the student apartment can only be checked in on the 11th, so the VULCAN hotel opposite the apartment was booked to facilitate luggage handling. We stayed for a total of 8 days and were generally satisfied. The location of the hotel is very good, very close to Broadway Shopping Center, it is very convenient to eat and shop. It is a ten-minute walk to the University of Sydney, the train station, Chinatown, and the Port of Love. We stayed in a standard room, so the room was small but clean, with a small refrigerator and delicious cookies on the bar every day. The bathroom is very small, but the water is very large, so you can take a shower after returning from the outside every day. And the shower room is well-blocked, so don't worry about the water flowing out. The front desk staff is beautiful, friendly and welcoming. We were very satisfied with our stay. Next time I go to Sydney, I will stay again.

The room was clean and the building nice. Cleaning staff are doing their job well. Issues.... Room cards had to be recalibrated as they were for the wrong room on arrival so very lucky we weren't checking in late and getting cards from lock box. Balcony door couldn't be locked and no key to make it secure, in case you have curious children. Microwave had to be lifted over to sit on stove top as the cord didn't reach power point. Toaster is so old that most of the labelling on the front is missing. Radio & cd broken. There's no house keeping but it's inferred that you may receive supplies if needed. At $400 a night I was expecting a little more perfection. It took over 48 hrs for someone to respond, which is unacceptable, and at the same time telling me the balcony door could be locked. Wrong response! My son and I over 3 days continually tried to lock it and it simply 'DIDN'T'! If a guest wanted to they could've accessed it from apartments on the same level. JUST SAYING! It's rather condescending to imply that we were wrong. Then instead of offering to compensate this trip offered a 30% reduced rate for my next stay. Not good enough and I would've have considered a next time if my issues weren't ignored for two days and only after I sent another email outlying my complete dissatisfaction. Reading previous disgruntled guests reviews I'm not certain who the Hotel Manager is as there's three different people responding and stating they're the HM. Steve Huang Timo Lorenzen Shiva Sanjappa A Hotel needs one Manager! Hotel group such as 'Veriu' should listen to their guests, respond quickly and offer a solution that keeps everyone, particularly the guests, happy

That's our second time stayed in this Hotel, after the south Pacific cruise from LA , Honolulu, Tahiti, New Zealand then Sydney. The room is big and space, this time we got the higher floor and corner unit, overlook the tree top and garden. The check in and check out services are good as usual. We love the location, very central, walking distance to Darling Harbor or China Town and the market too. We have a late afternoon flight to KL and Penang, after checked out they kept our large luggage for half day, so we can walk around and have lunch, thanks for the kindness. In general we have a very good stay, we'll be back next time.

The hotel location is good. It is very close to Central Station. The room was huge. But the lighting for the work desk was so dim. You may need extra concentration if you need to work. Since the room was very long, it would be a bit of distance to watch TV from the bed.

Had an amazing experience here during my stay. Staff at the front desk were incredibly friendly and welcoming. The room itself was clean and comfortable, we had a window overlooking the park which was just perfect! Location was also a major plus - right in the city and walking distance from everything we wanted to do! Would absolutely return next time!

I’m quite satisfied, except that I’m not used to morning tea😂

The location of Mercure is very close to the Central Station, which is very suitable for families like us with elderly and children. The staff at reception is very nice and helpful. She suggested us to sign up as a member so we could park at a discounted rate of $45 a day (the original seems to be $49). We were charged $1 which seems to be a deposit when we registered Check-in there. There are swimming pool and fitness facilities on the 14th floor. During our stay, we called the reception for the services. The staff came to our room quickly to provide services. In addition, maybe we stayed during the Christmas period, there was a draw. Were were lucky to win the prize. My child was very happy to win a toy remote car, which added more joy. We had a good experience with our stay. The hotel staff we met there are very nice and helpfiul. If we go to Sydney again, we will consider Mercure again! 🙂🙂

I have been staying in this hotel for many days and I feel good. The main reason is that the room is clean. Although the area is small, land is very expensive in Sydney. The price-quality ratio is relatively good because the location is excellent and travel is very convenient. It is not far away. Central Station, it is very convenient to go anywhere. It's also very convenient to eat around.

Very convenient and walking distance to central station Sydney and Chinatown/Haymarket. Room is big but furniture and decor looks tired and worn. Fridge doesn't seem to work. Cleanliness is ok. Late at night there were police called to a room on my floor for disturbance. Lift to rooms do not require tapping so security is an issue. Despite this the convenience and working condition of the room is ideal for business travelling.

Perfect location, transportation, restaurants in Chinatown and Haymarket.The hotel amenities are fantastic, staff are very friendly and the rooms are clean and tidy. Highly recommend.