Hotels Near Rural Community Tourism Rijchary Ocutuan in Urubamba

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

We are a family of four traveling with 2 young adult children. We spent two nights at the Amaru Valle Hotel in July 2022. What a magical, fairy-tale like place! There are around 30 accomodations in a series of alpine style buildings scattered across the grounds. Ours was perfect - four beds in a spacious room with a view of the mountains and a very nice bathroom. The grounds are lovely with gardens, cobblestones, and views of the mountains. The staff so friendly and helpful. A lovely breakfast of eggs, bread, fresh fruit and coffee/tea is included. The place is located a short 8 - 10 minute walk from town housed behind a large wooden door. Our room for 4 was very comfortable and reasonable. Highly recommend!

We stayed two nights on a Exoticca guided tour. We were pleasantly surprised at how lovely the resort and grounds were. The staff was very accommodating and helpful. It was very convenient that there was a restaurant on site. Our waiters Orlando and Rudy were very helpful with the menu and recommendations. They both were friendly, polite and pleasant to talk to. The hotel had a lot of character and the nature couldn’t be beat. There were even llamas on property grazing. It was such a beautiful place just to walk around and explore. Very peaceful.

The Sacred Valley has many hotels but would suggest none to match the location of the Casa Andina Valle Sagrado....... beautiful, relaxing and welcoming. The rooms are well laid out and spacious and provides a great nights' sleep ...... incredibly quiet. Restaurant and bar areas have a relaxing feel and a varied menu to suit all palates. Bar area with log fire a great way to relax after a busy tourist day ...... Carlos an excellent host. The Staff are a major reason our stay was so enjoyable ........... Javier on our arrival and throughout our stay was a great example of how the staff react with their guests. Highly recommend the Casa Andina Valle Sagrado for a visit to this wonderful part of Peru.

Hotel Luz Garden was great! The staff treated us like family and were very nice! They came by each night to see what time we wanted breakfast and even let us stay in our room a little later so we didn't have to set around town waiting for or train. I will definitely stay here again.

Let me start I was skeptical while booking but when I reached here my stay was fantastic. Location: it is a wonderful location directly on the river and 4 minutes walk from railway station and bus as well as all the restaurants. Service: Christian and Judith provided the best possible service. Breakfast was the best. Free Wifi Internet was good Allowed to keep our luggage after checkout free of charge Overall I would love to stay again here!