Mercure Urumqi High-speed Railway Station Guest Reviews
4.8/5
Excellent
487 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(487)
Positive reviews(480)
Reviews with photos/video(112)
Friendly front desk staff(49)
Classy environment(42)
Easy to get around(38)
Delicious breakfast(31)
Close to train station(25)
Offers pick-up/drop-offs(16)
Well designed(5)
Well decorated(4)
Negative reviews(7)
Anonymous User
Honorable Twin Room
Stayed in Oct 2024
Travel with friends
4 review
4.2/5
Very Good
Posted on Oct 9, 2024
I like the hotel a lot. It's new, the staff is very friendly, helpful and attentive. They do provide free airport transport transfer which save me for the taxi. Their laundry room even provide the free detergents, which are not commonly in other hotel in Urumuqi.
Response from Property: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly
David
Superior Queen Room
Stayed in Jun 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 9, 2024
A new hotel with high-tech amenities, like power curtains, voice control remote in the room, customer service robot, etc. Hotel provides free airport transfer and is within walking distance of the high speed rail station (you can see it from hotel and just need to walk towards it). The hotel is also flexible when it comes to late check out, allowing us to use the room till 5pm. They also have a laundry room equipped with excellent washer and dryer machines that are free for guests to use. If there is something to pick on the hotel, the breakfast can be improved, and should start earlier than 8am.
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly!
Patdb
Superior Queen Room
Stayed in Sep 2024
Couples
9 review
4.5/5
Great
Posted on Oct 6, 2024
Very nice hotel, nearly the railway station convenient for business people, but a bit too far from the city center. A warm welcome at the reception and very helpful people. We got an early check in without any problem.
Very spacious room and bathroom. Excellent laundry machines. Breakfast is ok.
Response from Property: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Rattana Sihawong
Superior Queen Room
Stayed in Sep 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Really enjoy to stay here. Everything was perfect.
Not far from Urumqi train station. The staff cannot speak english but they tried to communicate with us.
Response from Property: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Guest User
Superior Queen Room
Stayed in May 2024
Travel with friends
35 review
4.5/5
Great
Posted on May 30, 2024
Close to airport, only 20 minutes.
Breakfast is good.
Sight seeing 天山天池is wonderful.
Response from Property: 尊敬的賓客:您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!
Suifenglingdong
Honorable Twin Room
Stayed in Sep 2024
Business travelers
82 review
4.7/5
Amazing
Posted on Dec 1, 2024
The hotel is good, there are several restaurants downstairs, all of which are delicious; it is very close to the high-speed rail station, and you can walk there without luggage; the room is of a good size, and the high floors have a good view. I forgot to take pictures, so here's some!
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Guest User
Honorable Twin Room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The last stop of Xinjiang trip is Urumqi. The train station is very close to the hotel. In order to catch a 7 o'clock flight the next day, I chose Mercure. The hotel has a pick-up and drop-off service. The hotel service is very good, but after checking in, the drop-off service for the next day is scheduled after 7 o'clock, so I took a taxi to the airport by myself. Although the hotel is not far from the airport, the traffic jam at Urumqi Airport is serious. It is recommended that you leave 20 minutes earlier than usual
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Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time
Guest User
Superior Queen Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The room is unexpectedly beautiful, especially the Morandi pink series, which is full of girlishness. There is also free airport pick-up and drop-off service, which is super convenient. Remember to book it in advance. In short, satisfied + recommended.
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Response from Property: 尊敬的客户,感謝您的入住和點評,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗,歡迎您的再次光臨。
Helendandan
Superior Queen Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 18, 2024
I booked this hotel on my last day in Urumqi. It is very close to the high-speed rail station and the airport, and there are free airport and station pick-up services. Mercure is an Accor brand. Now Accor and Huazhu are cooperating and the hotel is managed by Huazhu. The hotel still shows French romance. There are free drinks in the hotel minibar, and I also like the overall Morandi color scheme.
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Response from Property: 尊敬的賓客: 非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
YUJU
Honorable Twin Room
Stayed in Jul 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jul 18, 2024
After the trip to Northern Xinjiang, I stayed in Urumqi for 3 nights. When I checked in and opened the door, there was a light fragrance that made me feel very comfortable. The whole space has a French minimalist style. The staff has a good service attitude and the hot water is comfortable and has a large amount of water. , the breakfast is very delicious, it is different for 3 days, it is a great experience.
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Response from Property: 尊敬的賓客:您好!感謝您的好評,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務
Guest User
Superior Queen Room
Stayed in Jun 2024
Family
17 review
4.2/5
Very Good
Posted on Jun 20, 2024
The location is very good, and it's OK in the morning. The hotel room is of medium size. The air conditioner in the original room was broken, but I quickly moved to another larger room and the air conditioner was fine! !
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.
Anonymous User
Honorable Twin Room
Stayed in Jun 2024
Travel with friends
6 review
2.2/5
Posted on Jun 17, 2024
The room has a pungent smell with excessive formaldehyde, and the whole corridor is covered with the smell of lavender. It is extremely bad. Anyone who wants to be a guinea pig can go and live there.
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Response from Property: Dear guest, thank you for choosing to stay at Mercure Hotel and thank you for taking the time to evaluate our hotel. We are sorry that we failed to meet your expectations. The problem you reflected has been fed back to the relevant department. Please rest assured that we will immediately improve and perfect the problem you raised. We will serve you wholeheartedly. Thank you again for sharing your experience with us and sincerely look forward to your next visit.
Guest User
Honorable Twin Room
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 13, 2024
After traveling to northern Xinjiang, I stayed in Urumqi for 2 nights. This hotel is very comfortable, the service attitude is good, the hot water is comfortable, and the robot delivering water is very happy. Next time I come, I will stay at Mercure Hotel again. Thumbs up
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly!
Guest User
Superior Queen Room
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 8, 2024
This is the hotel I stayed in when I landed in Urumqi. I booked another two days after returning from Yining. The room is clean and tidy, lavender style, better than Biaduo, and the service is very thoughtful. I highly recommend it
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly.
Liulangmaowangxiaoxiao
Superior Queen Room
Stayed in May 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jul 11, 2024
Mercure is pretty good, the food and accommodation are good, and it feels a little higher than the Four Seasons Orange. There is also a special car to pick up and drop off at the airport and high-speed rail station, which is very convenient for business travel. There is a bus stop a few steps downstairs to the city center, but it is a bit far and it is difficult to wait.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again and we will serve you wholeheartedly.