Mercure Hotel Urumqi Beijing Road Torch Building

Mercure Hotel Urumqi Beijing Road Torch Building Reviews

Mercure Hotel Urumqi Beijing Road Torch Building

Torch Building, 55 Gaoxin Street, Xinshi District, Urumqi, Xinjiang, ChinaView Hotel Details
Mercure Hotel Urumqi Beijing Road Torch Building
Mercure Hotel Urumqi Beijing Road Torch BuildingMercure Hotel Urumqi Beijing Road Torch BuildingMercure Hotel Urumqi Beijing Road Torch Building
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Mercure Hotel Urumqi Beijing Road Torch Building Guest Reviews

4.7/5
Outstanding
516 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(516)
Positive reviews(515)
Reviews with photos/video(81)
Delicious breakfast(70)
Awesome amenities(57)
Friendly front desk staff(54)
Large rooms(22)
Convenient parking(22)
Would stay again(19)
Excellent room layout(5)
Tasty coffee(5)
Negative reviews(1)
Guest User
Queen Room
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jun 4, 2024
The hotel was convenient for us and the staff members were helpful
zxy_313
Superior Double Room
Stayed in Oct 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The room is spacious, the service is good, the facilities are complete, the hygiene is good, the transportation is convenient, the surrounding restaurants are convenient, and it is close to the office. It is well received.
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Guest User
Queen Room
Stayed in Sep 2024
Business travelers
1 review
3.5/5
Posted on Sep 24, 2024
The hotel elevator kept going back and forth between the 7th and 14th floors. It was still not working when I checked out the next morning. There was hair in the bathroom. The room was not clean.
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Liulianmeiza
Superior Double Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 1, 2024
The service is very good. There are service staff to open the door and greet you when you enter and exit. There are also robots delivering meals. For people with children, the only disadvantage may be that there is no water room. Other hotels I stayed in have indirect hot water for children to make milk powder, which is more convenient and clean. I hope the hotel will also add this
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Response from Property: Dear guest, hello, thank you for staying at Mercure Hotel. Mercure assures you that the quality of the products and services we deliver is reliable, and cleanliness and safety are top priority. We hope that you can live comfortably and at ease here. We hope to provide you with an ultimate stay experience. I wish you a smooth work and a happy life, and look forward to your visit again.
Limao
Queen Room
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 20, 2024
As expected of Mercure, it has a very good brand guarantee. The room is clean and comfortable, the amenities are of good quality, the shower water is large and quite comfortable. The room is very considerate with a humidifier, and there are many charging inquiries, and there are USB and typeC sockets!
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Guest User
Superior Double Room
Stayed in Sep 2024
Couples
12 review
5.0/5
Outstanding
Posted on Sep 25, 2024
I came two days early for this trip and chose Mercure Hotel to stay. The environment and sanitation are good, especially the breakfast is very rich! You can wash clothes, and the washing machine and dryer used are all brands, clean and hygienic! The service attitude of the service staff is very good, warm and thoughtful!
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Tongchen1006
Queen Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The room is clean, tidy and quiet, which is very suitable for my business trip accommodation needs. The service attitude of the front desk brother and sister is also very good! It is worth recommending. Because of work reasons, I will come here for business trips in the future, and I will continue to book this hotel next time.
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Response from Property: Dear guest, thank you for staying at our hotel and giving us a good review. We are deeply encouraged by your recognition of our hotel products and services. It has always been the goal of every employee to make every guest feel comfortable. We will continue to work hard to provide every guest with considerate service and pleasant enjoyment. All the staff of Mercure Urumqi Torch Tower Hotel look forward to seeing you again.
Anonymous User
Superior Double Room
Stayed in Sep 2024
Other
9 review
5.0/5
Outstanding
Posted on Sep 3, 2024
This hotel has a great location, convenient transportation, clean rooms and complete facilities. The front desk staff is attentive, enthusiastic and proactive. The breakfast is rich in variety and delicious. The price-performance ratio is quite high, and it is a very satisfactory stay experience. The hotel environment is good, the location is excellent, and the room cleaning is very timely. The staff are very dedicated, can handle problems in a timely manner, and put themselves in the shoes of the guests. A very satisfactory stay experience.
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Guest User
Superior Double Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 3, 2024
This hotel really exceeded my expectations! From check-in to check-out, every link makes people feel comfortable and considerate. The room is spacious and bright, luxuriously decorated, and the bed is soft and comfortable. The hotel service is first-class, the staff is warm and thoughtful, and it provides great convenience for travel. The hotel environment is elegant and comfortable, the room is spacious and bright, and the facilities are first-class. The waiter's attitude is warm and thoughtful, and he is attentive. The breakfast is rich and varied, delicious and delicious. The overall cost-effectiveness is high, and it is highly recommended. The facilities are very good
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Response from Property: Dear guest, thank you very much for telling us everything you experienced during your stay. At the same time, we are very grateful for your affirmation and high evaluation of the hotel. It is precisely because of your support and affirmation that we continue to work hard to move forward. power. Everything the hotel prepares for customers is just to make you feel as warm as home during your stay.
Shuideshui,
Superior Double Room
Stayed in Aug 2024
Couples
6 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The check-in experience was quite good. The front desk service was good. The young man and the young lady were very considerate and poured me hot tea when checking in. The hotel environment was also good. The room was also very good, clean, sanitary, and tidy. The room was large, with floor-to-ceiling windows and good lighting. I especially recommend the breakfast on the first floor. The breakfast was very good and rich. The hotel environment was very good, the entry fragrance was pleasant, the front desk service was enthusiastic, the lobby music was very comfortable to listen to, and there was free coffee. The design of the small robot delivering food was very good. The room was also very clean and sanitary, the bed was very comfortable to sleep on, and the facilities and equipment were complete. I will stay at this Mercure next time I come to Urumqi
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Anonymous User
Parent-child Room (With View)
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Facilities: Very beautiful, French style, very new Hygiene: Very good hygiene, very good! Environment: Beautiful environment, especially romantic Service: Very good service, warm, thoughtful and meticulous
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Guest User
Guestroom (Double bed)
Stayed in Aug 2024
Other
32 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The room is very clean, with good dry and wet separation! There are also many free drinks in the refrigerator, and the cleaning lady on the 13th floor is very good! There are many parking spaces in the hotel, and it is very convenient to eat around. I will stay here again next time I go to Urumqi. Five-star praise!
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Niurouxiaojianbao
Queen Room
Stayed in Aug 2024
Family
13 review
5.0/5
Outstanding
Posted on Aug 19, 2024
The room is clean and tidy, with Xiaodu smart control, convenient parking in the parking lot, the front desk lady and aunt are very welcoming, there are breakfast shops not far away, there is also a food street nearby, it is very convenient to buy grapes
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Guest User
Queen Room
Stayed in Aug 2024
Other
3 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Service: The front desk service attitude is enthusiastic and patient Hygiene: Clean Environment: Very good, the first choice for travel The parking lot at the door is also very convenient. There is a hot pot restaurant and Xinjiang restaurant downstairs of the hotel, which is very convenient
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Guest User
Guestroom (Double bed)
Stayed in Jul 2024
Travel with friends
41 review
5.0/5
Outstanding
Posted on Aug 5, 2024
First of all, I would like to comment on the hospitality of the hotel staff. As soon as I entered the lobby, I felt the enthusiastic service of the hotel staff. The hotel has complete facilities, beautiful environment, clean and comfortable, and I am very satisfied.
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