Best Chang Dongquan Hotel (Urumqi Shuimogou Hongshan Road)

Best Chang Dongquan Hotel (Urumqi Shuimogou Hongshan Road) Reviews

Best Chang Dongquan Hotel (Urumqi Shuimogou Hongshan Road)

No. 216 Dongquan Road, Tianshan District, Urumqi, Xinjiang, ChinaView Hotel Details
Best Chang Dongquan Hotel (Urumqi Shuimogou Hongshan Road)
Best Chang Dongquan Hotel (Urumqi Shuimogou Hongshan Road)Best Chang Dongquan Hotel (Urumqi Shuimogou Hongshan Road)Best Chang Dongquan Hotel (Urumqi Shuimogou Hongshan Road)
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Best Chang Dongquan Hotel (Urumqi Shuimogou Hongshan Road) Guest Reviews

4.7/5
Outstanding
344 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(344)
Positive reviews(337)
Reviews with photos/video(64)
Friendly front desk staff(68)
Delicious breakfast(43)
Awesome amenities(40)
Convenient parking(17)
Large rooms(15)
Many amenities(15)
Would stay again(14)
Average sound insulation(13)
Negative reviews(7)
Theerawat
Superior Twin Room
Stayed in May 2024
Travel with friends
39 review
4.7/5
Amazing
Posted on Jun 1, 2024
room iwas good but only one thing because don’t have air conditioning in some season , need to open the windows but outside very noisy
Response from Property: Dear guest officer Da, I am very sorry for causing you some minor troubles during my stay. Xiao Bai really feels very, very guilty and sad. We have reported this problem to our engineering colleagues, corrected the mistakes in time, and reduced the occurrence of such situations. There will always be difficulties and setbacks in the process of growth. It is because of you that we can find our own problems and correct and make progress in time. I hope that dear guest officials can give Xiaobai another chance, and our friends will certainly continue to work hard. We sincerely look forward to your next arrival-Xiaobai who works hard and tries hard again.
Guest User
Superior Twin Room
Stayed in Jul 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Good service and helpful staff, best breakfast and very clean room too
Response from Property: I believe that every encounter in life is hard-won. We cherish every encounter to provide you with high-quality and efficient service experience. We are glad to bring you good memories after our separation. We sincerely look forward to your visit again
liulirong
Standard King Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 26, 2024
The hotel looks ordinary from the outside. After checking in and entering the room, I was pleasantly surprised. The children said it was much better than the four-star standards they had stayed in other places: the twin room was very large, 35 square meters+ by visual inspection, clean and tidy, as can be seen from the cleanliness of the carpet. The sanitation is very good, at least it is cleaner than many old five-star carpets. There are 2 sinks, suitable for families to wash up without queuing up. The room lights, curtains, and TV are all controlled by Xiaodu intelligence. The toilet is also smart. The TV is very large, with a screen of 70 inches or more by visual inspection. There is a two-seater sofa and a writing desk, which is convenient for children to lean on while reading. The most thoughtful thing is that there is a refrigerator. You can freely come to Xinjiang for fruits. You can buy fruits for the next day’s trip and put them in the refrigerator. Another thumbs up is that when booking, there was only a double room. When checking in, because there were one adult and two children, we were upgraded to a twin room for free, which was very user-friendly. If friends come to Xinjiang in the future, they will recommend it. It is the kind of hotel that looks amazing at first glance but is very solid inside. The disadvantage is that the water pressure of the shower head is a bit high, it is recommended to turn it down a bit.
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Response from Property: Hello, dear little master! Thank you for your support and attention to Xiaobai! We always believe that a good reputation must come from the most sincere satisfaction of the guests. We believe that every guest's expectation is the direction of our hotel! We will continue to work hard to make the trip as perfect as possible. We will continue to update our facilities, and we only hope you will come! We will strengthen the management of services and strengthen the supervision of hygiene. We look forward to your stay again and enjoy more superior services! All the hotel staff wish you all the best and good health to your family!
Lingling89
Luxury Twin Room
Stayed in Jul 2024
Family
9 review
4.7/5
Amazing
Posted on Jul 26, 2024
It's very smart and the kids like it very much, especially the oversized TV. It's very hygienic. The new decoration has a slightly new decoration feel. So I kept the windows open for ventilation during the two days I stayed. The pillows provided by the hotel were a bit too high and my neck hurt when I slept on them. However, the hotel did not have any replacement pillows that were slightly softer and harder. You can learn from other hotels in this regard. The hotel's laundry room is very useful, and there is also a gym. Breakfast was also good.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for causing you some minor inconvenience during your stay. Xiaobai really feels very, very guilty and sad. We have reported the problem you reported to our engineering colleagues and corrected the error in a timely manner. , reduce the occurrence of such situations. There will always be difficulties and setbacks in the process of growth. It is because of you that we can discover our own problems and make timely corrections and progress. I hope that my dear guests can give Xiaobai another chance. My friends will definitely continue Work hard and sincerely look forward to your next visit---Xiaobai who works harder and harder
nightmanx
Standard King Room
Stayed in Jul 2024
Family
11 review
4.3/5
Very Good
Posted on Jul 22, 2024
The location is good, with the Grand Bazaar, Hongshan Park, and Xinjiang Museum within ten minutes' drive. The breakfast is rich, the room is generally clean and well-equipped, and the hotel staff are friendly and will help follow up on any issues. Be careful when using a hand shower head to take a shower. The glass door is defective and water can easily leak out of the glass door.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at Best Chang Dongquan Hotel and taking the time to share your stay experience with us! Thank you for your affirmation of our service! Our hotel welcomes and cherishes every sound opinion you have. I wish you a happy life and good health, and all the hotel staff look forward to your visit again.
Guest User
Superior King Room
Stayed in Jun 2024
Solo travelers
28 review
2.3/5
Posted on Jun 5, 2024
The room is relatively large, but the service is poor. The security guard is very awesome. Parking is not allowed at the door even if there is an empty parking space. You have to park at the very back. When I went to the front desk, I was told that the sanitation was not done yet and I had to wait. It was already 10:30 in the evening. Sorry, I have never encountered a hotel that hasn’t done a good job of sanitation at 10:30 in the evening. The waiter said he was sorry, but there was no sincerity in his attitude and behavior. After Ctrip complained and coordinated, I was able to check in and upgrade the room. I felt like it was such a gift. After entering the room, there was only a comb in the toiletries box. Fortunately, I brought it myself and was too lazy to look for it at the front desk. It's a newly opened hotel and the smell is so strong that it chokes my throat. Although the decoration is not bad, considering the service and taste, it is not recommended to stay. This is also the only hotel I have had a bad experience in Xinjiang for more than ten days.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the inconvenience and unpleasant experience caused to you. We attach great importance to your feedback. Regarding the service attitude issues you mentioned, we have trained relevant employees to ensure that every customer is treated in a more cordial and enthusiastic manner. Regarding the room item issues you pointed out, we will strengthen supervision of guest room quality to ensure that each room meets quality standards. The hotel's environment, facilities and services are the focus of our efforts to improve. We will be more meticulous in serving our guests in the future. We apologize to you again. We look forward to your next stay and experience our better service.
BoziV587
Superior King Room
Stayed in Jun 2024
Solo travelers
22 review
3.5/5
Posted on Jun 4, 2024
Let’s talk about the advantages first! Facilities: Very new, intelligent curtains, 100-inch large projection screen! great! Hygiene: The bathroom is spacious and clean. Separate wet and dry! Then focus on criticism! ! ! ! ! Serve: 1. I waited too long to get a razor, and I had to ask for it three times. 2. Went for breakfast at 8:30, and all the plates and milk were empty! Even the tableware sterilizer is almost empty of clean dishes! There are no eggs left! Forgot to pay attention to the hotel, the breakfast experience was very poor. 3. The bathroom shower and hot and cold faucets are reversed. Turn on the hot water and cold water will come out!
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Response from Property: Dear guest, we are deeply sorry for your bad experience. We attach great importance to your feedback. Regarding the item problems you pointed out, we will strengthen the training and supervision of our employees. Regarding the breakfast issue, we will work hard to improve the food quality in the restaurant and increase the manpower in the restaurant to ensure the quality of the restaurant's meals. Sorry again. We look forward to your next stay and experience our better service.
1182255425
Superior Twin Room
Stayed in May 2024
Family
17 review
5.0/5
Outstanding
Posted on May 26, 2024
It must be a five-star review. The room is large and clean, the towels are all new, the bedding is very comfortable, fully intelligent voice equipment, and the front desk service is enthusiastic. I heard that I had poor sleep and upgraded me to a quiet room for free the next day. Thank you very much ! It's just that the breakfast variety is a bit limited, which is not friendly to people who love meat. The price is also great value for money!
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Qianrenzhong
Superior Twin Room
Stayed in May 2024
Travel with friends
5 review
4.8/5
Amazing
Posted on May 23, 2024
The room facilities are very new, quiet and clean, especially the front desk clerk Xiao Chen is beautiful and kind, and arranged a very pleasant room for us. Her name is Chen Yufan, who has the same name as Bai Baihe's ex-husband.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for choosing our hotel. Cleanliness, high-quality service, convenient transportation, free parking, everything. Did it make you feel the warmth of "home"? Work hard to serve every customer. , it is our hotel’s honor to provide you with the most considerate service and bring a warm feeling like home to every traveler. The cotton fabrics on the beds are all equipped in accordance with four-star hotel standards, using custom-made Dream Big Beds and nine-hole pure cotton. Cotton bedding will not cause problems such as odor and it will be very comfortable to sleep on. I wish you a happy life! Welcome to visit us next time!
Guest User
Superior Twin Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 13, 2024
The environment is very good, the front desk service is very good, and parking is convenient. Five-star praise
Original TextTranslated by Google
Response from Property: Hello, dear friend! My friends and I are so happy to see your recognition of us! We are glad to be your partner in your journey and look forward to meeting you again. All the family members of Best Chang Dongquan Store look forward to your visit again and provide you with more considerate and better service. I wish you a smooth work and a happy family. Looking forward to meeting you again...
Anonymous User
Luxury King Room With Projection
Stayed in May 2024
Travel with friends
1 review
2.2/5
Posted on May 13, 2024
Well... I have stayed here several times since the opening. I don't know why I have to call to remind you every time before checking out... I haven't exceeded the time. When I booked, it was written that I would check out at 3 o'clock. On the day of check-out, they said I would check out at 2 o'clock. It was changed yesterday. But I didn't book yesterday. At least the time should be unified. If you put this new rule in place, won't the software be changed? The cleaning time is not fixed either. Sometimes they come in the afternoon, and sometimes they don't come if I don't call. The sound insulation is a little bit poor, right? It's not the hotel's fault. There are people standing at the door and talking very loudly, which can scare people easily.
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�e
Superior Twin Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
Very good hotel, the front desk service attitude is very good, thumbs up!!! My colleagues like it very much, and will come again next time! I wish you a prosperous business and a prosperous wealth!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your careful review of Xiaobai! Thank you for your support of Xiaobai's hotel! Your expectations are the direction of our heart! We will continue to work hard to make your journey perfect. We look forward to your stay again, feel our progress bit by bit, live up to your expectations, and enjoy more excellent services!
Guest User
Superior Twin Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
The environment is good, the rooms are comfortable, and the front desk service is very warm and excellent. It is a very good hotel and I will definitely come again next time.
Original TextTranslated by Google
Response from Property: Dear friends, hello! Thank you for your good comments on our Dongquan store and for sharing your wonderful experience. Your satisfaction is the driving force for our efforts. The staff at the front desk were happy all day. Thank you for the fate that let us meet in the vast sea of ​​people! May you, my lovely one, always be treated gently, and look forward to the beauty of meeting again!
Guest User
Superior Twin Room
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 11, 2024
The room is very comfortable, the environment is good, and the breakfast is delicious. The service is warm and the stay is comfortable. I will come again next time. Thumbs up!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your support and attention to Xiaobai! We always believe that good reputation must be recommended by the most sincere satisfaction of guests. We believe that the expectations of every guest are the direction of our hotel! We will continue to work hard to make the journey perfect. We look forward to your stay again and enjoy more excellent services! All the staff of the hotel wish you: all the best and your family health!
Guest User
Superior Twin Room
Stayed in May 2024
Couples
18 review
4.8/5
Amazing
Posted on May 12, 2024
It is a newly opened hotel with new and complete facilities. The bedding is clean and comfortable, the bathroom is separated from wet and dry, the breakfast room is clean, and the meals are rich. The hotel has a laundry room and a gym, which are convenient for guests. It is worth recommending.
Original TextTranslated by Google
Response from Property: Hello dear guests and friends! Thank you for carefully experiencing every facility and service of Xiaobai, and thank you for your recognition of Xiaobai! Xiaobai is warm, Xiaobai is honored to have customers like you who help and support Xiaobai, so that Xiaobai can improve and grow. So Xiaobai said silently in her heart that she will never let you down! In the days to come, Xiao Bai will redouble his efforts to continuously improve himself, just to welcome you again...waiting for you!