Royalton Hicacos Resort & Spa Reviews

The hotel was good, the Personnal service excellent but the food in lunch and dinner was terrible, every day the same and any species, the cocteles at the bars terrible, they didn’t have sugar and lemons for prepare them, the hotel in my consideration is 3 stars and I never go there

Beautiful resort, friendly staff, nice food, clean rooms. Everything is perfect 😊

I stayed in multiple resorts during this visit to Varadero and this one is by far the most beautiful. The pool is gorgeous, there are lovely little bars everywhere all over the property too with delicious drinks. I upgraded to a premium suite and omg would highly recommend. Everything is touch activated and it’s basically a smart room. The beach is gorgeous with turquoise waters. The only thing I can say negative was that I didn’t love the buffet food but all of the ala carts are included each night I just never had time to sit down and enjoy one of them. I heard all the restaurants are amazing though - so aim for those. Otherwise - this property is worth every penny 💕

After going to Melia Internatinal where the food was terrible , The Royalton Varadero was great food service great beach Super place

Amazing location. Staff was extra kind, friendly and helpful.

We had an amazing time at Royalton Hicacos. We were Diamond club and tried all the a la cartes. The food was amazing! Surpassed all expectations and prior negative reviews. Alcohol was mainly of shortage (vodka and tequila), but there is always rum, beer, gin, and wine. Definitely an older crowd, but still a great time. The entertainment team does an amazing job during the day for activities and night time shows are nice. Would 100% return.

Pier and beach bar were under repair. The number of employeesi is insufficient and too crowded. Food is very inadequate except in A la Carte restaurants. Rooms and complex are very old. Insufficient pools.

Facilities are amazing. But room is Ok - there are some insects or mosquitoes. I would be more relieved if they can give me mosquitoes spray or something stuff which can protect from mosquitoes or insects.

Great experience at Royalton. Wonderful clean beach, great staff, great shows with live music and great cocktails. The restaurant by the beach is great for lunch, the a la carte restaurants are ok also for dinner, but make sure you get there early in order to get a table. A piece of advice would be to bring mosquito repellant and adapters ( the outlets in the hotels are european 220v)

Great stay! Lots of amenities and the food/drinks selections outstanding. Pitifully the weather did not help much but overall it was a great time at this hotel. Traveling as a couple.

Good overall experience

A great place to hang out for a week or two. We vacationed at the end of April. Stunning clear ocean; it feels like there are almost no people on the beach. Fine white sand. No jellyfish. We didn’t need any mosquito repellent) The ocean was a little stormy, one of the days was even closed for swimming, but this is not critical. The food in the main restaurant (buffet) was varied and tasty. Not everyone liked the menu dishes in the restaurants, but in most cases they were also quite edible. Bar with rum, whiskey, cocktails - 24/7, cigar bar with brandy. Show programs every evening. Among the tours offered at the hotel, we took a boat trip to the uninhabited island of Cayia Blanco with a stop at the dolphinarium. Great, we liked it. The room corresponded to the description on the hotel website, cleaning was done daily, the Russian-speaking concierge was a pleasure. Overall, we were happy with our stay at the hotel, thank you!

Since it’s two orders, there won’t be too much duplication. All staff speak English, including the cleaning staff, which is undoubtedly a boon for tourists who don't speak Spanish. There is WIFI in each building (which is rare in Cuba), and the WIFI signal strength in open areas depends on the distance from the building. The WIFI will be disconnected every time you leave the building, and you need to log in again next time. So we log in N times a day I was quite satisfied with the meal. I was very satisfied to be able to eat such a buffet despite the lack of food in Cuba. The lobster pasta in the Italian restaurant tastes good and the lobster is quite filling. The hotel is quite large, with 400 rooms, and they were all full on the day we checked in. Many people who come here come from Canada and get a flight + wine package. So much so that when they learned that we were Chinese, they asked us whether we lived in China or Canada? Except for the store that sells refrigerator magnets, all shops in the hotel only accept U.S. dollars and not Cuban pesos. Finally, I communicated with the hotel customer service and used the remaining 12,000 PESO when paying the taxi fare to Havana Airport.

The sea water is a very beautiful Hetian jade color, but because it is gray sand, the sea water near the beach will be stirred up by the sand, making it slightly turbid. So snorkeling is not allowed on the hotel beach. It is not recommended to choose this place if you want to enjoy close-to-sea activities. The view of the sea from the second floor of the thatched hut on the beach is unparalleled. Even in stormy weather, the sea water is still bright and moving. In the afternoon, you may see pelicans coming in groups for a walk. If you like to see pelicans, it is worth coming here because they are fed. The catering is not as bad as expected, the food is still very rich, especially the buffet restaurant. Although the buffet restaurant does not look as elegant as other restaurants, after eating all the restaurants, we came to the conclusion that the buffet restaurant is the best! The service is nothing special. I greet everyone when I meet them, and they are very cordial. There are lively singing and dancing, model performances, etc. every night. It is more suitable for those who like a lively vacation style. Anyway, this is Cuba and the resort has its own character, but you can't expect refinement and detail. If it is used as an investigation into the local economy, it is worth it, because as far as we know, Cuba's current pillar industry is tourism, and Varadero is one of the representative destinations. If you hope to have a perfect beach holiday, then Southeast Asia may have better value for money and better software and hardware.