Hotels in Burnside, Victoria

The service at the front desk is very friendly. There are vending machines where you can buy snacks. The heating in the room is sufficient. The toilet and room are also clean. The transportation is also convenient. It is a 10-minute drive from downtown. The only downside is that no slippers are provided.

I'll start with the good..... free parking, hot water, power shower, daily fresh towels & coffee, iron & ironing board, good staff, microwave, kettle, Keurig, fridge. Our room was OK. However, there is no elevator. The bed creaked every time you moved, the springs were noisy & when one rolled over, the other followed suit, you both rolled together it needs a new mattress & base. The pillows were lumpy and had no substance to them even when you used two. The curtains were threadbare & paint peeling off the walls. No safe in the room. Storage & hangers are minimal. Black grout in between the tiles on the floor (needs a scrub with some grout cleaner). This doesn’t mean it wasn't cleaned as there was no hair in the sink or bath from previous occupants that we saw room was cleaned daily with fresh towels. The sink was not in the bathroom but in the bedroom. Pool & sauna.....pool was warm, but it needs a clean - there were live bugs in the pool we were in it approximately 10 minutes before we got out as we were grosses out, you could not see the bottom it was cloudy. The saunas are separate, one male & one female with change room facilities we didn't use them we also didn't use the fitness room. Access to the pool/sauna/fitness room, you have to go outside, walk the path , and then re-enter the building. The on-site dining....The Loft great staff with good pub food salt n pepper pork bites were very the kitchen staff worked very hard. Live music most nights but not disturbed by it. The Coachman, we had 1 breakfast there, and it wasn't great. Apparently, the chef was Grumpy that day .... maybe that's why it wasn't great? Waitress was great. All in all staff, were great, shower was powerful & hot, bed was not comfy we won't stay here again when we visit next.

A very cozy place where you feel like at home, the friendly staffs is a great catch, the 2 girls who started at 5 am preparing your breakfast always carry a sweet smile that makes you day with great start, Gloria and Darren always take the extra mile to make suggestions for places to visit and dine caring to your preferences, the man in charge, Sam, really impressed me how far they go to make a conventional hotel business with great concern to being Green, the team there makes it different from the others and I would recommend anyone who is visiting Victoria to book yourself couple of nights there

I went to Victoria with my friends, mainly because it is cost-effective. It is four or five kilometers away from the provincial government and Chinatown. The hotel has breakfast for an additional fee. There is no place to have breakfast around, so you need to drive nearby to eat. We are driving out to play, so it does not affect , still quite satisfied

This is such a fun hotel! It’s near some busy roads, a mall, and a bunch of restaurants and such, which I guess is nice, but it’s pretty noisy and you’re not going to get a great view from your room or anything. BUT! Where to start? The rooms are clean. My kids and I loved the comic book, stickers, yo-yo, and rotary phone in our room. The hot tub is a little small, but guess what? You can soak in it and keep an eye on your kiddos as they enjoy the indoor/outdoor pool and water slide! Inside the lobby, you can find myriad board games, ping pong, “bowling,” Wii, and even old school typewriters in which you can pluck out that novel you’ve been keeping in the back of your head. The lobby Coffee is better than any in-room coffee another hotel might offer. And speaking of the lobby, the staff here is 110%! I got what I thought was an automated text asking how my state was so far. I said “meh” because we had just checked in and I wasn’t impressed with the area. I got a response from a real person right away!She provided answers to my questions and concerns and even delivered earplugs and silverware and cups to my room later when I needed them! When I was teaching my kiddo how to use a typewriter, the front desk staff didn’t hover over us or anything, just let us do our thing. Last, the little restaurant (open for breakfast and lunch) has a killer breakfast menu and such friendly staff!

We expected more from this hotel. It seems to be located in a really rough area of Victoria, walking back to the hotel past 9pm was really quite scary. I would suggest that this would not be a good place to stay for any lone traveller. We didn’t think that the room was particularly clean, especially when we found underwear that didn’t belong to any member of our party on the sideboard. When we called reception about this we got a particularly unhelpful response. The hotel seemed to come alive post 10pm when all that could be heard was screaming children and adults. As seasoned travellers none of us felt particularly safe staying here.

In Victoria for a conference. The Empress was a most convenient spot to stay. The hotel is simply beautiful with a most excellent location downtown. The staff is very professional white being friendly. The site is very clean, with classic decor. To reach my room on the 7th floor, I had to take two elevators, (or one elevator and a set of stays). The room was large, very comfortable, with all necessary amenities, including fridge and Keurig. The gym, open 24 hours/day) has good equipment, but they had no wipes to clean the machines after use. They have a lovely pool, which I did not use. I

I had another great stay here. The valet was super friendly and helpful, and check in was a breeze. Front desk agent was very sweet. My room was clean and comfortable and I had a really nice view. This is my new go to hotel in Victoria. I also love that there’s a Starbucks in the lobby.

I had called 9 hotels prior to this booking searching for a suite option that allowed my mom and adult brother some privacy and no one being stuck on a pull out sofa. Chateau Victoria had a great layout option at half price of any alternatives I could find. In addition to that, the customer service agent I spoke with, Heidi, was a breath of fresh air to converse with. Unlike previous hotels I had called, Heidi asked logical, relevant questions, and listened and responded in a helpful manner to all inquiries that I had. She was knowledgeable, polite, and made booking a breeze. I will definitely book at this property again.

There were no amenities such as slippers and toothbrushes. Dishes, glasses, detergent, etc. will make you feel comfortable even during your long stay. There is also a stove, microwave, refrigerator, and oven. The room was large and had a table and closet, so it was spacious enough for multiple people to use. It was about a 10 minute walk from the bus stop to the ferry port, and there were no hills and access was good.