Mooons Vienna

Mooons Vienna Reviews

Mooons Vienna

Wiedner Gürtel 16, Wieden, Vienna, 1040, AustriaView Hotel Details
Mooons Vienna
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Mooons Vienna Guest Reviews

4.5/5
Great
99 review
Verified reviews
Location4.7
Amenities4.3
Service4.5
Cleanliness4.7
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All reviews(99)
Positive reviews(96)
Reviews with photos/video(32)
Convenient location(29)
Clean and tidy(26)
Awesome rooms(25)
Great service(23)
Easy to get around(22)
Close to train station(20)
Well designed(8)
Delicious breakfast(7)
Negative reviews(3)
Anonymous User
Standard City View
Stayed in Jun 2024
Travel with friends
19 review
4.7/5
Amazing
Posted on Jun 19, 2024
Nice hotel located strategically near the wien hbf, no robes but bedroom slippers provided upon request
Response from Property: Dear GuestThank you for your feedback! We’re glad to hear you found our hotel conveniently located near Wien Hauptbahnhof. We appreciate your understanding regarding the absence of robes, and we’re happy to provide bedroom slippers upon request. Your comfort is important to us, and we hope to welcome you back for another pleasant stay!MOOONS Vienna Team
Guest User
Standard City View
Stayed in Jun 2024
Couples
19 review
5.0/5
Outstanding
Posted on Jun 7, 2024
Cutiest hotel I’ve ever stayed, filled with the “MOOONS” elements. The staff were extremely helpful. Great location.
Response from Property: Dear GuestThank you so much for your wonderful review! We're thrilled to hear that you found our hotel to be the cutest you've ever stayed in and that you appreciated the unique "MOOONS" elements throughout. It's also fantastic to know that our staff made a positive impression with their helpfulness, and that you enjoyed our great location. We truly value your feedback and look forward to welcoming you back for another memorable stay!MOOONS Vienna Team
Vimonwan Karnasuta
Standard City View
Stayed in Jun 2024
Business travelers
1 review
4.5/5
Great
Posted on Jun 5, 2024
Nice place to stay, suitable for business. Not too busy around the hotel but unfortunately no room service
Response from Property: Dear Vimonwan KarnasutaThank you for taking the time to share your feedback! We're glad to hear that you found our hotel a nice place to stay and suitable for your business needs. We understand that the lack of room service can be an inconvenience, and we appreciate your understanding in this matter. Your comments are invaluable as we continue to improve our services. We hope to welcome you back in the future and provide you with an even better experience!MOOONS Vienna Team
Guest User
Standard Garden View
Stayed in May 2024
Business travelers
1 review
2.5/5
Posted on Jun 12, 2024
Be very careful before considering Mooon’s Hotel. The staff enters your room while you are away, opens the safe and steals your money. A criminal practice that I never imagined would happen in cities like Vienna. You leave cash in the hotel safe box, the staff comes in when you are not in the room, opens the safe and takes out some bills so you don't notice. Unfortunately the hotel did not cooperate while we were staying and I had to file a report with the police station. Apparently, the administration is involved in this criminal practice. Other guests mentioned having other things stolen as well. After having reported the theft, the attitude of the staff was suspicious and we did not feel safe, the next day we left. I do not recommend staying at this hotel, as it is not safe.
Response from Property: Dear guest,Regarding your complain, our staff immediately informed the police. According to Austrian procedure, however, the complainant must make an appearance before the police in person. Accordingly, the hotel and its employees are proactively involved in the investigationFurthermore, our employees and the management were transparently involved in the police investigation (CCTV footage, getting door lock information, etc.). No information gathered indicates any misconduct on the part of our long-standing employees. We strictly oppose the notion of a criminal conspiracy. In our operating history we have never had a similar allegation.with best regards, MOOONS Vienna
Guest User
Standard City View
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 28, 2024
Very good location, 4 mins walk to station Very clean Staff is very helpful and fast Breakfast is delicious
Response from Property: Dear GuestThank you so much for your kind review! We’re thrilled to hear that you enjoyed our convenient location, cleanliness, and helpful staff. It’s great to know you found our breakfast delicious too! Your positive feedback motivates us to keep providing the best experience for our guests. We look forward to welcoming you back soon!MOOONS Vienna Team
Patrik_R
Standard City View
Stayed in Mar 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Mar 17, 2024
Really nice hotel and friendly staff. Great location close to the main train station and Belvedere castel. Breakfast was vegetarian with a lot of options.
Response from Property: Dear PatrikThank you for taking the time to share your wonderful review! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the city. It's great to know that you appreciated our friendly staff and the variety of options at our vegetarian breakfast.We hope to welcome you back soon for another delightful experience!MOOONS Vienn Team
Maged Moawad
Standard Garden View
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Really nice place highly recommend not far from downtown very nice and clean room
Response from Property: Dear Maged MoawadThank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our location convenient. Our team works hard to maintain a clean and welcoming environment, and it's great to know that you appreciated it. We hope to welcome you back soon!MOOONS Vienna Team
Guest User
Standard City View
Stayed in Jul 2024
Couples
2 review
4.7/5
Amazing
Posted on Jul 6, 2024
The service is good, if the bar can open a little bit longer and room with wine opener will be perfect.
Response from Property: Dear GuestThank you for your feedback! We’re glad to hear that you enjoyed the service. We appreciate your suggestion about extending bar hours and providing a wine opener in the room, and we’ll definitely take that into consideration. We’re always looking for ways to enhance our guests’ experiences, and your input is invaluable. We hope to welcome you back soon!MOOONS Vienna Team
Rita &
Standard City View
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 10, 2024
Outstanding, they were keeping unique design till the very tiny details. Rooms were small but comfortable and clean. Noise isolation was great too, haven't heard even slight noise from other visitors. In addition they have friendly staff and perfect location for my needs. Highly recommend for anyone who is searching a hotel in that area.
Response from Property: Dear RitaThank you so much for your wonderful review! We're thrilled to hear that you appreciated our unique design and attention to detail. It’s great to know that you found your room comfortable and clean, and that the noise isolation met your expectations—ensuring a peaceful stay is one of our top priorities.We’re also glad our friendly staff and convenient location contributed positively to your experience. Your high recommendation means a lot to us, and we can’t wait to welcome you back on your next visit!MOONS Vienna Team
Jason Tan B
Standard City View
Stayed in May 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on May 7, 2024
It is a very convenient location. When you alight from Vienna Central station, you can get a daily tourist public transport pass to move around the city areas.
Response from Property: Dear JasonThank you for your positive review! We're glad to hear that you found our location convenient and that the access to public transport options enhanced your experience in Vienna. We strive to make travel easy and enjoyable for our guests, and it's great to know that you were able to explore the city with ease. We hope to welcome you back on your next visit!MOOONS Vienna Team
E_Y_H
Standard City View
Stayed in Oct 2023
Solo travelers
11 review
4.0/5
Very Good
Posted on Oct 28, 2023
Room is small , but Clean. stayed one night because has an early train to catch. 3 metro stops to the old town. The shower is tiny and quite catastrophic. Ok for very short stay.
Response from Property: Dear GuestThank you for taking the time to share your feedback! We appreciate your understanding regarding the size of the room and are glad to hear that you found it clean. We strive to provide a comfortable experience, especially for guests with early travel plans. We apologize for the inconvenience you faced with the shower – your comments are valuable, and we will look into improving that aspect for future guests. We hope you had a pleasant journey and would welcome the opportunity to host you again for a longer stay so you can explore more of what the area has to offer. Safe travels!MOOONS Vienna Team
Irina
Standard Garden View
Stayed in Apr 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on May 4, 2024
Very good hotel. Will recommend it to everyone who loves staying in the comfortable accommodation.
Response from Property: Dear IrinaThank you for your positive review! We're glad to hear that you found our location convenient and that the access to public transport options enhanced your experience in Vienna. We strive to make travel easy and enjoyable for our guests, and it's great to know that you were able to explore the city with ease. We hope to welcome you back on your next visit!MOOONS Vienna Team
Guest User
Standard Garden View
Stayed in Jul 2024
Couples
1 review
4.5/5
Great
Posted on Jul 25, 2024
Great boutique hotel in a convenient location. Nice gym and rooftop bar.
Response from Property: Dear Guest, Thank you for being our guest and for your kind review. Best from MOOONS Vienna
Parrhesia
Standard City View
Stayed in Oct 2023
Family
2 review
4.7/5
Amazing
Posted on Oct 15, 2023
Wonderful two night stay at Mooons which is extremely close to the central station for transport to the airport. We were relieved to know that the noise cancellation in the room is excellent. We felt so relaxed !
Response from Property: Dear ParrhesiaThank you so much for your kind words! We are thrilled to hear that you enjoyed your two-night stay at Mooons and found our location convenient for your travels. It's wonderful to know that the noise cancellation in your room contributed to a relaxing experience. We strive to provide our guests with a peaceful and comfortable environment, and your feedback reassures us that we're on the right track. We hope to welcome you back in the future for another enjoyable stay!Best regards, MOOONS Vienna Team
HappyMoonCat975
Standard City View
Stayed in Aug 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 25, 2023
very nice hotel i love everything about this hotel, especially the moon window so cute!
Response from Property: Dear Guest Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay and found the moon window to be a delightful feature. Our team works hard to create a welcoming atmosphere, and it's great to know that you appreciated it. We hope to welcome you back soon for another memorable experience! MOOONS Vienna Team