Chaleunxay Hotel Reviews

Response from Property: Dear guest: I am very sorry to bring you such a bad experience. For bathroom and bedroom hygiene issues, we immediately arrange deep cleaning to ensure that every room meets high standards of hygiene. 😃 Regarding unfriendly staff, we will investigate and train and educate relevant staff to improve service awareness and attitude, so that every guest can feel our warmth and care. For the problem of smoke smell in the hall, we will strengthen management, set up a clear no-smoking sign, and timely persuade smoking guests to create a fresh public environment for everyone. Once again, I would like to express my sincere apologies and hope that you will give us a chance to provide you with a better service during your next stay. 💖

Response from Property: Dear guests, thank you very much for your praise! It is our greatest pursuit to make your stay comfortable. As always, we will maintain high-quality bedding and delicious breakfast service, and also provide 🌺🌺pick-up service🌺🌺, so that you can travel without worry. Look forward to your stay again!

Response from Property: Dear family, hello, I'm sorry to bring you a bad stay experience. Regarding the network problem, we have contacted the master for maintenance and inspection. At present, our network is working normally. Regarding breakfast, we will also re-examine and adjust it to increase the diversity and convenience of breakfast. If you have any questions during your stay, you can contact us at any time. The hotel room service center and front desk colleagues will serve you wholeheartedly 24 hours a day. We look forward to your visit again and wish you a happy day!

Response from Property: Dear customer, we are delighted to hear that you have given such a high rating to our service in Vientiane! We have been striving to provide our guests with a value for money experience. We are pleased to see that our affordable prices, spacious and clean rooms, good breakfast, and convenient location all meet your needs. We look forward to your next stay and will continue to provide you with high-quality service and a comfortable accommodation environment!

Response from Property: Dear family, hello! Thank you very much for staying in the hotel and giving you high praise. Every section of the hotel is constantly striving to provide more detailed and timely service to every guest who comes to the hotel. I am glad to see your recognition of our work. With your trust, we will keep making progress and look forward to your visit again.

Response from Property: Dear guest: Thank you very much for your detailed evaluation and recognition of our hotel! We are glad that the location of the hotel can bring convenience to your travel. It is located in the heart of Vientiane, surrounded by a variety of attractions and activities such as the morning market, the Arc de Triomphe and the evening market. At the same time, we have always been committed to maintaining good hygiene and providing guests with a comfortable accommodation environment. Free breakfast and cost-effective experience are the direction we strive for. We are very pleased to see that you think it is good value for money. Thank you especially for your praise of the hotel owner. We will continue to uphold a warm and friendly service attitude and provide thoughtful service to every guest. Looking forward to your visit again, let us continue to bring you a wonderful accommodation experience.

Response from Property: Dear guest: Thank you very much for your affirmation of the location of our hotel room, hot water, air conditioning, etc. We sincerely apologize for the problems you mentioned after upgrading from a standard room to a deluxe room. We will seriously reflect on the facilities and configuration of the deluxe rooms and add appropriate furniture, such as chairs, as soon as possible to improve the comfort and practicality of the deluxe rooms. At the same time, we will also pay attention to the breakfast supply situation and strengthen management to ensure that we provide guests with sufficient food choices during breakfast time. I hope you can give us a chance to improve and see our positive changes next time you come back. Thanks again for your feedback!

Response from Property: Dear guest: We are very glad that you have such a satisfactory experience in our hotel! Our hotel is located in the city center, with convenient transportation and spacious parking lot in the yard, which provides great convenience for your travel. The room is spacious, the bedding is clean and comfortable, and the powerful air conditioner allows you to relax and rest quickly after playing. The combination of Chinese and Western breakfast is also designed to meet the taste needs of different guests. As a Shaanxi native, the boss is warm and kind. He has always adhered to the purpose of serving guests and tried his best to meet the requirements of every customer. This reality also makes us proud. We will continue to maintain these advantages, continuously improve the service level, and look forward to your visit again!

Response from Property: Dear guest: We are honored to receive your thanks! It is our duty to help you when you encounter difficulties. We are also very pleased to see that you and your daughter can still feel the warmth and care under such circumstances. I wish your foot a speedy recovery and hope that when you choose our hotel again in the future, we can bring you only good memories and pleasant experiences~

Response from Property: Guest: Thank you for accepting our hotel's breakfast and praising the overall comfort, which makes us feel very pleased. Regarding the TV, every room in our hotel is equipped with a TV. You may not have noticed. I'm sorry for the leakage of the faucet and the amount of shower water you mentioned. This is a negligence in our work and does not bring you a perfect stay experience. We have arranged for maintenance personnel to check and repair the related facilities to ensure that similar problems do not occur again, so as to gain your trust and support. In addition, during your stay, if the room has any problems with the facilities, you can contact us, we will provide a solution and change the room immediately. At the same time, we will continue to work hard to improve and improve our services and facilities, and hope that your next stay will present a more perfect and comfortable environment. Thank you again for your suggestions and support, and look forward to your visit again!

Response from Property: Thank you very much for your praise! It is our greatest pursuit to make you feel comfortable. Seeing your praise for the hotel❤️❤️, the facilities are good, the location is good, near the Arc de Triomphe, the landmark of Vientiane, if you come from the train station, take the city bus No. 28, 15,000 kip, about RMB 5. The boss is Chinese, very enthusiastic, can help change money, and can also make an appointment to send to the airport. The hotel provides breakfast service recognition❤️❤️, we will continue to maintain high-quality 🌺🌺 service🌺🌺, and look forward to your stay again!

Response from Property: Dear Zanle family, we are very sorry for giving you such a bad stay experience! Regarding the big hole in the bathroom roof, we will immediately arrange for maintenance personnel to deal with it to ensure your safety and privacy. Regarding the problem that there is no refrigerator in the room and the toiletries are not fully equipped, we will seriously reflect on and improve the service process, immediately replenish the necessary shampoo supplies for you, and check the items in other rooms to avoid similar problems from happening again. Once again, we sincerely apologize for the inconvenience caused to you, and hope to make up for these mistakes as soon as possible to make your next stay more comfortable and satisfactory. Thank you for your feedback and look forward to providing you with better service!

Response from Property: Dear guest, seeing your praise for our hotel, all staff are very encouraged! We will continue to work hard to keep the rooms clean and provide good service attitude, while constantly optimizing the price advantage, so that you will feel that every time you stay, you will feel that it is worth the money. Looking forward to meeting you again!

Response from Property: Dear guest, thank you for staying at Zanle Hotel. I'm glad to hear your positive comments about the hotel's location, cleanliness and service quality. The hotel is adjacent to the Arc de Triomphe Square, Vientiane Shopping Center, and has everything you need to eat, drink, play, and play in a cinema. At the same time, the hotel's Southeast Asian restaurant provides guests with high-quality catering services. You are welcome to experience it next time.