Guest User
November 16, 2024
We have been here in the past and it has been amazing. The hotel, sauna,restaurant, Everything was amazing. We live in the UK. Do not get any time together as a couple and I am a full-time carer looking after our nine-year-old who is neuro divergent. For many months I had waited for the Christmas holiday package to come after a member of staff at thermen bussloo had told me on the phone that the Christmas package deal would come out at the end of September or the beginning of October. I have now just found out over the phone that they will not do a Christmas package at all and that we will have to pay more than €100 per person extra to get the same items that we would have gotten in a package deal. We are rarely in the Netherlands and this was such a special and important thing for us to do and they will not even honour the price. A member of staff has told us months ago that a Christmas package was coming up at the end of this year, I guess making money is much more important than anything else, but we will not be able to go here now , because it will cost us approximately €564 instead of €300. We feel so disappointed we do not get a break in the UK and part of the excitement of coming to Holland for us was the opportunity to go to the sauna for two days whilst my friends look after our daughters so we waited for this Christmas package deal for many months, but they will not honour the price of the ‘herfst arrangement’. we still would’ve spend enough money here anyway, but I guess they want more money and we will not be able to come because of this greed. We are very disappointed with Thermen Bussloo.