Best Hotels near JC Raulston Arboretum, Wake County

The room is large, the breakfast is ordinary American, and there is no problem to eat. Next to it is a branch of the University of North Carolina. The parking lot is big enough. It is also a 10-minute drive from downtown Raleigh.

I stayed in Raleigh a single night on my way to Columbia, SC. I picked this hotel based on reviews on Tripadvisor and paid with Hilton Honor points. I got a nice reception by the receptionist, including a bag with a couple of water bottles and snacks (being a Silver Hilton Honors member). The room was clean. Despite being in the direction of I-40, it was fairly quiet and I managed to have a good night sleep. Breakfast was the standard, good breakfast of Hampton Inn with a selection of cold and hot choices. The cooked choices were hot (and not cold, as I experienced the previous day in another hotel). The location was convenient, close to Route 1 with which I continued my journey to Columbia.

Ther was no toilet paper in the bathroom and a used bar of soap in the shower with a hair on it. Not to mention the frozen bottle of soda in left in the top of the fridge. They did have friendly service and a decent breakfast

Room was spacious and very comfortable. Maid service was as-needed making it safer for staff and guests. Room (501) at end of hall was super -- quiet! Breakfasts were good and service was friendly and pleasant. Front desk was very accommodating.

Clean and staff was friendly. Would come back again but has highest deposit I’ve paid for so far

Stayed at the North Raleigh Hilton for one night. Check in went very smoothly. I questioned the desk clerk regarding the complimentary breakfast that I would be receiving and she explained that even though I made a reservation on the Hilton website, the complimentary breakfast does not show up on their internal system. The room was very clean. My dissatisfaction had to do with the quality of the bedding. It was UNCOMFORTABLY too soft. Sadly, I was unable to get any sleep whatsoever due to the bedding. In addition, the pillows were feathery and provided no support whatsoever. Outside of the aforementioned, the hotel has adequate parking and adequate conference facilities.

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

This hotel has the worst front desk staff. The staff were made aware ahead of time that there would be no hot water for half of the 5th floor due to construction - but they still booked the rooms. They did inform the guests. It was 9:45 pm when I tried to shower before bed and that’s when I realized the water issue. At first, the staff were dismissive of the situation and stated there was nothing they could do because maintenance was gone for the day. When I insisted that I needed a shower, I was informed that I could change rooms. This meant packing up all of my belongings and unpacking again late at night. This was not feasible, so I asked to be able to just shower in the room that they were going to move me into. After some debate, the front desk staff finally granted me permission to do this, however, they knowingly gave me a key to a dirty room. The front desk staff told me to “just ignore the beds and stuff” because housekeeping had not yet cleaned the room since the prior guests checked out. I was disgusted and had to argue for a clean room with hot water. I was treated as though I was asking for an upgrade. Additionally, upon check out I asked for a receipt which is required for business reimbursement and the front desk staff stated that the printer was broken and she would have the receipt emailed. That also didn’t happen and upon returning home from my business trip, I had to make numerous phone calls to the hotel in order to finally have someone email the receipt. I will never stay here again. There are too many newer, nicer hotels in the area than to have to deal with this place. Common courtesy and customer service goes a long way - but staff at this hotel don’t even have the basics.