Popular Waterloo 4-star Hotels

Our check-in and out was easy, very nice staff. We have stayed here previously and had always had an above average experience, this time we found the hotel dirty and rooms not cleaned to other Delta/Marriott standards. We understand that due to the pandemic staffing shortages have occurred, and this may be the case here. The room was a king sized bed, nice shower/bathroom set up. The pool was busy and the hot tub closed, also the gym appeared closed as well, likely due to COVID restrictions. The main issue was the lack of vaccuming, old nail clippings on the floor and dirt visible. The dresser was very dirty inside so we laid the drycleaning bag under our belongings. There was tape on the ceiling, not sure what that was about. We would stay here again, I am not sure I would seek it out as we did before. Very convenient location to restaurants and shopping.

Many pros......Bed/pillow was comfy. Room was quite sound proof, only heard people in the hallway once, and upstairs a couple times through the night. We stayed in a double queen suite, it was spacious but an odd layout. I've never seen the bathroom in the middle of the room before, usually it's right as soon as you enter the room. Girl at check-out was polite. Pretty decent price for a suite. Good location-mall across street, plenty of restaurants w/in 5 minutes drive. Breakfast was neither pro nor con. It was alright. Eggs had a ”buttery” taste which we weren't huge fans of, sausages were a little burnt. Con.....pool/hot tub was broken which is one thing but the worst thing is that the girl at check-in didn't even mention anything. My family & I got changed, went downstairs only then to find out for ourselves that they're out of order. I spoke to the girl at the front desk, all she said was ”Sorry!” And it didn't even sound legit. She gave a good impression at check-in but lost that when I spoke to her about the pool. One more con which I find completely rude is the Canadian flag is half missing. This hotel is currently home for a few refugees. Having only half a Canadian flag doesn't make a good impression. Honestly don't know if I would stay here again, depends on circumstances.

My family had a very pleasant stay at this place last night. Upon receiving check in confirmation by text, we were surprised by a free upgrade from a standard room to a standard + den room. It’s perfect for our family of 3. We love the unit and its decor, it was spacious and clean. Best part: it’s equipped with everything from TV, fridge to small oven, dishwasher, even has washer and dryer! Much more convenient for family stay in comparison to other traditional hotel! Paid for private parking which was underground, it’s perfect since we arrived on the night of a snowstorm and had to leave early 6:30am next day for a sport meet. Had a small issue upon arrival as we couldn’t get room to open with the key app. Property management Varun got it fixed remotely within minutes. We recommend this place and our family would definitely stay here again when visiting Waterloo!