Holiday Inn Express Hotels in Williamsburg

This is probably our 5 or 6th stay here and have never had a bad unit yet. We usually get a two bedroom upstairs unit and this time we got a one bedroom unit. The only downside to the one bedroom is there was not balcony, which in the past with the two bedroom upstairs unit we'd have a nice balcony to sit on for our morning coffee or evening beverage. Even so, the Powhatan does not disappoint. I love having the pools, one side for adults and one side for those under age 18. Having no young children these days I do appreciate the quieter side and its nice to hear the kiddies having fun on the other side. We arrived after 8pm so there was no sales pressure. So my tip is: if you don't want the sales pitch just come in a little later and you'll miss that and the lines to check in. Although I have to say in the past when we've checked in early it was never a problem. Check-in has always been pretty fast and when I said I wasn't interested in the presentation they were respectful. I love this resort and we'll be staying here again.

We spent 2 nights in the Lewis colonial house, which turned out to be perfect for our family of 3 adults and 3 children: it gave us privacy and insulated neighbors from our noise at a very reasonable price. The small kitchen area has a microwave and small refrigerator but no dishes; the housekeeper kindly left us dish soap and a sponge but it would be useful to have the house stocked with those and a few dishes. The location of the house was excellent, very convenient to everything. There was plenty to do and we'd like to come back. I'd like to hear more about the experience of enslaved people and free people of color in the early republic: more tours, performances, and also demonstrations of how and where they and other serving people worked. Where did they sleep? What did they eat and wear? What were living conditions like? More interactive and hands on experiences for children would also be useful. And throughout the dialogue needs to be captioned if not translated to be more audible/accessible and for non-native English speakers.

The location is excellent for visiting either William & Mary or Colonial Williamsburg. The staff were amazingly helpful, especially the bellmen. They provide a free shuttle within a mile of the lodge, from 7am to 7pm. The rooms are located in many buildings and some are a good long walk from the lobby. Although my room was spacious and the housekeeping staff were wonderful and detailed (so the room was very clean), there were a few issues that made me give 4 vs 5 stars. The bed was a bit too soft for my taste, my room was next to an ice machine and elevators and outer door, so noise from one or more of these was frequent (so thankful I packed earplugs). My room door did not always close all the way, which the housekeeping staff kindly alerted me to. The bar was so crowded in the evening we had to get drinks at the bar and go to the lobby to chat with colleagues. Mini fridge in the room. Overall, I would stay here again due to the shuttle (though I wish it went up to 3 or 5 miles). I had an injury that made getting around difficult; while the shuttle was a lifesaver in this regard, the long walk to the room was unfortunate. No question this is a nice facility with exceptional staff, but minor issues that one would not expect at this price point.

**Extremely Disappointing Experience with Great Wolf Lodge – Lack of Customer Service and Unjust Charges** I received a promotional email on August 3rd offering a special rate of $84 per night at Great Wolf Lodge Williamsburg, VA, through their Voyager Rewards program. Excited to plan a birthday trip for my kids, I booked the Majestic Bear Suite for August 4th-6th with a breakfast package. The total cost was $370, and I paid a deposit of $252. However, immediately after booking, I received a confirmation for the wrong dates (August 26th-27th). I called customer service right away and was told there were system outages due to a storm, and I’d be contacted later. When I had to followed up later that night, I was told the room I booked wasn’t available, despite it still showing as available on their website. I was advised to call back the next day to speak with a manager. On August 4th, after speaking to another representative, I was told my reservation was fixed, and we could check in later that day. However, no one informed me that the price had now doubled. I had even reached out again to adjust the reservation to remove one child, unaware that I was speaking with the guest services ”manager”, LeAnne at that time. We arrived at the resort at 11:01 PM, only to be informed by LeAnne that I had an unpaid ”bad debt” from a previous stay at a different location, which had to be paid before I could check in. LeAnne then loudly and unprofessionally labeled me a ”blacklisted customer” multiple times in front of other guests, humiliating me and my family. Despite providing correct personal information that didn’t match what was linked to the supposed debt, I was left with no choice but to pay it, just to get my children to bed. By this point, it was nearly midnight, and the charges had mysteriously increased to $752, far beyond the original booking price. When I realized the significant overcharge, I immediately requested to cancel the reservation. LeAnn dismissed my concerns, laughed at me, and told me nothing would be done about my complaint because “people like her there.” She processed my refund but informed me that I was now “blacklisted” from the resort due to my actions. I was forced to find last-minute accommodations at 1 AM, costing me an additional $500. From August 5th to August 20th, I made several attempts to contact customer service and management to resolve this situation. Despite being given reference numbers and assurances that my concerns would be addressed, no action was taken. On August 22nd, I finally spoke to the assistant GM, Jess, who acknowledged the issue but offered nothing more than a half-hearted acknowledgement of the humiliating experience. He also failed to provide any documentation to justify the $149.99 “bad debt” charge, which neither I nor the Williamsburg location had any record of. The lack of transparency, unprofessional behavior from management, and unjustified charges have left me deeply disappointed and out

The room was super clean. Convenient location. The manor has a pleasant view. Will stay

Hotel location is good, the environment is beautiful. It is located in the historical and cultural reserve of Williamsburg, very close to William and Mary College and less than 10 minutes by car. The room is large and the view from the window is picturesque. Thumbs up!

Me and my husband stayed here for two nights in February 2021. It’s in a great location close to Historic Williamsburg, Busch Gardens, Jamestown and Merchant Square. Was very affordable and had a nice pool and a hot tub. There is a Mexican restaurant, Chinese Buffett, Cracker Barrel and more all within walking distance. Would definitely stay again. Shout out to Yolanda at the front desk for being helpful and funny.

Childhood friends got together for a much needed reunion. We all 3 loved our stay at this Hampton Inn. The hotel was very clean and our rooms were both clean and well appointed. The beds were very comfortable. The morning breakfast was good as far as hotel breakfast goes and the staff worked very hard to keep it stocked and to keep tables clean. Saturday was extremely busy and they did a wonderful job of keeping everything stocked. My only complaint about the breakfast was that the toasters didn’t work very well. The hotel is very centrally located to Colonial Williamsburg and quite a few nice restaurants. I highly recommend this hotel.