Sheraton Hotels in Windsor Locks

Very sad representation of sheraton. Got a room, got in. Unpacked. After some time went to heat some water for tea and the cold water leveler did not work. It was NOT attached to the whole faucet. That means its only scorching hot water for face and hand washing and nothing else. No tea no water. I called to the front desk. The young lady said ” oh yeah, its not broken you just have to wiggle it the right way”. I said sure hung up amd went to wiggle it some. After carefully playing with the cold water leveler bending down under the sink to try to see whats really up I decided thats not ok. I went back to calling front desk again. Nobody picked up. I called again. Finally a nice gentleman picks up. I explain the whole sotry again from the start he says he will send a maintanance man to check. 10-15 minutes passes, nobody comes. Im tired, hungry, dirty, cranky so is my travel buddy. I grab my keycard. I go downstairs. I meet that nice gentleman and explain the issue and ask for a new room. He gives me the new room card. I go up, start repacking my suitcases to move. Mid packing maintanance man shows up, suprised there is an issue. He grabs the leveler and says ” oh ok, its broken” no sh*t. We move to new room. Smells nasty, like somebody was smoking in it for the past week 24/7. I let it go. I turn the water on and the cold water was not cold it was at best luke warm...yes i had to drink it as there were no stores around so had to make do with what i had. The sheets were nasty, please take a look at the ”comforter/blanket” it will speak for itself. Sheraton aint the same.. pitty