Leanne H
August 14, 2024
Let’s make it clear from the get-go we stay in a lot of Best Westerns throughout the country, some are excellent, some are good, some are bad, and some are horrible. This particular BWP is neither good or bad, just incompetent. Checking in on Wednesday around 4 pm. and proceed to our room 141. We asked for a quiet room and they gave us one directly across from the pool. Not quiet. Not more then 20 minutes from checking in, shedding my clothing and settling in to relax, the door opened up and a couple stood there staring at my husband and I. They backed out, said sorry, but the creepy husband stood too long gauking at me before he shut the door. My husband got up, put his pants on and went to the front desk. He spoke to the women who just checked him in and asked what the hell was going on. She said their computers were acting up and had not registered us. How could she not know that the room was occupied, she just did it. This is gross negligence and a letter will be sent to corporate offices. WTH.