Wuhan Royal Suites & Towers Hotel
Latest booking 14 hrs ago
I have to complain, this was a terrible stay. Checked in that night and was upgraded to the executive floor during registration. But a series of bad experiences started after checking in. 1. After taking a bath, I found that the water in the bathtub was blocked. 2. I woke up from the heat at 12 o'clock in the middle of the night. The room was stuffy and hot. This was March in Wuhan, and the temperature outside was very comfortable. I found that the air conditioner panel only blew hot air whether it was turned on for hot air or cold air, and there were no windows to open for ventilation. I called customer service and the technician who came to my door told me that there is no air conditioning in Wuhan during this season. Let him enter the house to experience the sweltering heat. He said that he could feel the heat as soon as he stood at the door. I asked why it couldn't even blow natural cold wind. Anyway, it only had hot air. As a result, the master brought a fan to cool down and ventilate the room. It was incredible that I fell asleep with the fan blowing on that night. 3. The phone can only be used for hands-free dialing, and the handset cannot be used. The hands-free sound is too loud and the volume cannot be adjusted. I went to customer service to report the situation in the middle of the night, but the old man who was already asleep was woken up like this. It was really frustrating! I hope the hotel can continue to improve its facilities and give everyone a wonderful accommodation experience. The cost of a hotel night is quite a lot, so it should at least be worth it.
Excellent
1840 Reviews