Home Inn (Wuxi Gaolang Road store, Singapore Industrial Park) Guest Reviews
4.6/5
Very Good
342 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(342)
Positive reviews(329)
Reviews with photos/video(31)
Friendly front desk staff(27)
Classy environment(20)
Easy to get around(14)
Perfect for business trips(11)
Average sound insulation(7)
Convenient parking(6)
Close to airport(6)
Delicious breakfast(5)
Negative reviews(13)
Asia is my home
Guestroom (2 Beds)
Stayed in Nov 2024
Business travelers
7 review
3.7/5
Posted on Jan 8, 2025
Price to value was worth it. Not the most convenient location but near the airport. Few local restaurants upon walking out to the main road.
Response from Property: 親愛噠,看到您的點評小如感到好心塞,對於您的遭遇小如也很為您着急,小如希望來我酒店入住的賓客都是開心入住,滿意而歸,在此小如衹想和您一起流淚咯。回覆人:不開心的小如
Lydia
Business Double Room
Stayed in Nov 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Dec 3, 2024
This hotel exceeded my expectations, the room is very spacious, tidy and the mattress is so comfy. The staff were very kind and helpful as well, I would highly recommend staying here!!
Response from Property: 感謝您的好評與推薦,我們很高興能為您帶來舒適的住宿體驗。您的滿意是我們的動力。
Note
Double Room A
Stayed in Jun 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Clean. Quiet Good quality. Helpful staff
Response from Property: 尊敬的賓客,您好!終於等到您,還好沒放棄,看着這暖心的評價,所有的努力和認真小如都得值了,歲月靜好,我心安然。無錫新加坡工業園機場高浪東路店歡迎您再次光臨!回覆人:小如
Anonymous User
Guestroom (2 Beds)
Stayed in Sep 2024
Other
10 review
3.0/5
Posted on Oct 5, 2024
The room was newly renovated and the quilt cover had not been changed. There were quite a few hairs on the bed and the quilt cover. However, the check-in time was a bit late and I fell asleep in my coat without notifying the front desk to change it. The bedside table was not clean and stained, and there were stains on the floor. Saw two or three little bugs
Original TextTranslated by Google
Response from Property: We are very sorry for the unpleasant experience this has brought you. Your feedback is an important reference for us to improve our services. We are deeply sorry for the room cleanliness issues you mentioned and have put them on record. We will take immediate measures to strengthen room inspection and hygiene management to ensure that every guest can enjoy a clean and tidy environment when they check in. We sincerely apologize for the inconvenience caused to you. We look forward to having the opportunity to make up for this shortcoming with better service in the future.
Guest User
Double Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The hotel is located in the square and there are many free parking spaces. Just go out of the parking lot and ask the front desk to open the gate. Breakfast was served at 7 o'clock in the morning. The room was very clean and had no peculiar smell. The elevator was also very new. You can see the beautiful scenery by the river when you take the stairs.
Original TextTranslated by Google
Response from Property: Thank you very much for your detailed review. We are happy to provide you with convenient parking experience, fresh and comfortable accommodation environment, and energy replenishment in the morning. Your satisfaction is our motivation and we look forward to your coming again to experience more wonderful things.
Anonymous User
Guestroom (2 Beds)
Stayed in Apr 2024
Family
25 review
3.7/5
Posted on May 4, 2024
The new decoration smells like decoration. I bought formaldehyde remover at my own expense and put it next to the bed. I didn't take it with me in the end. I hope the hotel will not throw it away and continue to use it. Although it is newly renovated, the air conditioner is old and rumbling. There is a food court downstairs, but it is basically deserted and there are no people around. I would like to praise the service staff for their very good attitude.
Original TextTranslated by Google
Response from Property: Dear, Xiaoru will make serious improvements in response to the questions you raised. Xiaoru is honored to have your supervision on the road of growth. Your suggestions are the driving force for Xiaoru's continuous progress. I believe that in the near future, Xiaoru will be able to let Xiaoru Your satisfied image will welcome you again. Respondent: Xiao Ru who is working hard to improve
Guest User
Guestroom (2 Beds)
Stayed in May 2024
Other
2 review
2.0/5
Posted on Jun 8, 2024
Don’t know when price and quality became directly proportional? The higher the price, the better the quality. The lower price does not do well because the price is so cheap.
Original TextTranslated by Google
Response from Property: Woohoo! Xiaoru is so sorry to see your review! I'm sorry that Xiaoru's room failed to satisfy you. If you book next time, you can inform Xiaoru in advance and tell Xiaoru what kind of room you like. Xiaoru will help you reserve it in advance. Of course, Xiaoru will always reflect on it and continue to We strive to improve the quality and look forward to seeing you with a different look next time. Please remember to come back often. Respondent: Xiaoru
Guest User
Double Room A
Stayed in Apr 2024
Couples
2 review
4.0/5
Very Good
Posted on May 25, 2024
The cleaning lady was very enthusiastic and the room was quite clean. However, there was a problem with parking. The staff knocked down the car and did not contact us immediately. Instead, they reported it to the traffic police for surveillance and found out. The family has been very angry because of this incident. I hope the hotel will strengthen staff training and at least inform residents after causing losses.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and review. We are deeply sorry for your bad experience during your stay. The hotel will strengthen the communication skills training of employees and work harder to provide better service to satisfy every guest. We hope you will You can give Xiaoru a chance and continue to choose Xiaoru next time. Respondent: Hotel General Manager
Guest User
Guestroom (2 Beds)
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 2, 2024
The service is particularly good. I need a computer urgently due to work reasons. The lady and brother at the front desk are enthusiastic to help. I give the service a thumbs up 👍! The sanitation is also very clean, the location is relatively quiet, and it is very close to the station and the airport. I am very satisfied with the accommodation experience.
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to know from your message that your stay has left a good impression on you. Your love and support are the driving force for our continuous progress. We hope you can continue to pay attention to Home Inns in the future. All the hotel staff look forward to your visit again and believe that they will give you a more unforgettable stay experience. Respondent: Your Xiaoru
Anonymous User
Double Room A
Stayed in Aug 2023
Business travelers
1 review
1.0/5
Posted on Sep 21, 2023
Please be careful when choosing the windowless room type of King Room A. It is actually an attic and the room is very small. It has no ventilation and musty smell. The floor is dirty and the sound insulation is not good. You can hear the sound of the ********* next door.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and review. The hotel is deeply sorry for your bad experience during your stay. The double bed room A is a special room type. In addition to the single bed room type, there are business king bed and new business king bed room. Please You can choose this room type for your next booking or if you have any questions during your stay, you can directly report it to the hotel's front desk and we will handle it for you in time. Home Inn Wuxi Singapore Industrial Park Gaolang Road welcomes you to visit again! Respondent: Hotel General Manager
Guest User
Business Double Room
Stayed in Jun 2023
Business travelers
1 review
1.0/5
Posted on Jul 6, 2023
Very dissatisfied! Not recommended! Very dissatisfied! Not recommended!
First of all, the decoration is old. Now during the rainy season, there is a musty smell in the room. The toilet in the bathroom is leaking. There are hairs on the basin. The air conditioner remote control is very insensitive. I changed rooms and reluctantly accepted. Article 2: I went to the front desk in the morning to ask for parking tickets. I scanned the code and found that it was not in the designated parking lot. I asked the front desk. A female front desk asked why they didn't ask the front desk at the beginning. It is impossible for them to park in this square. The square is so big? How many parking lots are there? Can guests who come here on business understand that you have designated parking areas? If you don't remind me, is it possible that your service is not adequate? Still questioning the guests? Anyway, I don’t recommend it. It will cause trouble for you early in the morning.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and review. We are deeply sorry for your bad experience during your stay. The hotel will strengthen training of staff on the quality of room cleaning and improve the hotel's equipment, and work harder to provide better service. I hope you can Give Xiaoru a chance and choose Xiaoru next time. Home Inn Wuxi Singapore Industrial Park Gaolang Road store welcomes you to visit us again! Respondent: Hotel General Manager
Guest User
Guestroom (2 Beds)
Stayed in Oct 2022
Other
1 review
1.0/5
Posted on Nov 20, 2022
I will never stay at Home Inn again in my life. I took off my Swarovski in the shower and forgot to pick it up in the afternoon. It broke. I just want to hehehehehe
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and review. The hotel is deeply sorry for the bad experience you had during your stay. According to your description of the situation, Xiaoru has carried out vigorous inspection and search. Xiaoru hopes that guests who come to our hotel will be happy to stay. , and return satisfied. If you have any questions, you can also contact Xiaoru, Xiaoru will serve you wholeheartedly! Reply to: Xiaoru who works hard
Guest User
Business Room (Double bed)
Stayed in Dec 2022
Business travelers
1 review
2.7/5
Posted on Jan 30, 2023
Hygiene is good and clean. The sound insulation effect is very poor. The door opposite is called at 2 am until 4 am. The chatter next door is very clear at 11 pm.
Original TextTranslated by Google
Response from Property: Dear guests, hello! I'm very sorry for not creating a quiet accommodation environment for you. Xiaoru is very unhappy. Regarding the questions you raised, Xiaoru will work hard to improve. Wuxi Singapore Industrial Park Gaolang Road Branch looks forward to your next stay. Respondent: Xiaoru who works hard to improve.
Jieruiqiaoqiao
Guestroom (2 Beds)
Stayed in May 2023
Business travelers
2 review
1.0/5
Posted on Jun 26, 2023
It's pretty bad, it smells musty.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and review. We are deeply sorry for your bad experience during your stay. The hotel will strengthen training for staff on the quality of room cleaning, work harder to provide better service, and strive to satisfy every guest. Home Inn Wuxi Singapore Industrial Park Gaolang Road store sincerely invites you to visit us again! Respondent: Hotel General Manager
Mandao TT
Double Room A
Stayed in Jan 2022
Business travelers
4 review
2.2/5
Posted on Feb 24, 2022
This is the best hotel I have ever stayed at. It has the following advantages: (1) There is no elevator on the fifth floor, 2) There is no protective film on disposable cups during the epidemic, 3) The space is extremely small, 4) You can clearly hear the snoring next door at night. Didn’t sleep well,) Four major advantages, real hammer❗️❗️❗️
Original TextTranslated by Google
Response from Property: Dear guests, hello! We apologize for bringing you a bad experience during your stay. We will strengthen rectification and attention to your valuable suggestions. If you stay next time, you can choose our new business room experience on the 4th floor. We sincerely look forward to your stay again, thank you!