Katie Eastman Hotel

Katie Eastman Hotel Reviews

Katie Eastman Hotel

No.88 North Street, Lianhu District, Xi'an, Shaanxi, 710003, ChinaView Hotel Details
Katie Eastman Hotel
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Katie Eastman Hotel Guest Reviews

4.5/5
Good
892 review
Verified reviews
Location4.5
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(892)
Positive reviews(854)
Reviews with photos/video(90)
Convenient location(116)
Easy to get around(111)
Friendly front desk staff(74)
Close to metro(48)
Large rooms(44)
Convenient parking(33)
Average sound insulation(15)
Has rooms for families(5)
Negative reviews(38)
Guest User
Guestroom (Double bed)
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Room is big and clean. Great location, 5 minutes walk to mrt station. Nice staff.
6/8
Response from Property: 您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會
ETSS
2-Bedroom Traveler Family Suite
Stayed in Dec 2023
Family
10 review
4.7/5
Amazing
Posted on Jan 26, 2024
Very good location inside the ancient city walls. This was within walking distance to a train station and nice strolling distance to attractions like the city wall, the bell tower, drum tower, etc. Watch the night come alive downstairs with the night hawkers just a few steps from the hotel, and visit the tasty noodles place opposite the hotel. The friendly biang biang noodles shop waiters will welcome you in from the cold. There's a 7-11 walking distance too, for the onigiri and other modern conveniences. The room was very nice and spacious, with nice sitting areas around the room.
Response from Property: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you.
So Bian Sioe
2-Bedroom Traveler Family Suite
Stayed in Jun 2024
Family
4 review
4.2/5
Very Good
Posted on Jul 1, 2024
Clean & spacious room. Provide nice breakfast . Locates near Beidajie metro station. Many stores & food store near hotel. Unfortunately the toilet in the first floor is closed in the night.
Response from Property: Dear customers! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more perfect. Welcome to visit us again.
Min-Zhen
Family Friendly Suite
Stayed in Aug 2023
Family
6 review
5.0/5
Outstanding
Posted on Sep 3, 2023
Good service, friendly staffs.
Response from Property: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you.
Guest User
Elegant Twin Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 24, 2024
qiantai
Response from Property: 您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會
Guest User
Leisure Twin Room
Stayed in Jan 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Nice hotel
Response from Property: 您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會
Guest User
Leisure Twin Room
Stayed in Sep 2024
Family
5 review
1.0/5
Posted on Sep 26, 2024
It's too bad. Environmental hygiene has been automatically blocked. After all, let's not talk about the price. The good reviews are definitely based on it. What made the atmosphere exciting was that we stayed in six rooms for two nights. Ten minutes after checking out, the three-and-a-half-year-old child suddenly wanted to poop. The elder took him back to the hotel and asked the front desk if there was a bathroom on the first floor. The front desk said with a blank look. I didn’t say anything (there was a bathroom but told us there wasn’t one). This is one of them. Secondly, the elder said that the child was about to poop his pants. We had just checked out. Can we go back to the room and take the child to the toilet? The front desk said impatiently that we couldn't go up, so we had to go to the shopping mall opposite. (At this time, the child was about to **** his pants). The elder couldn't care about the theory anymore and went to the shopping mall with the child. We were traveling out of town. , I couldn’t even find the toilet in the mall, which ended up causing my child to poop his pants. The front desk clerk is so inhumane. Even if you don't understand that children can't hold back their three emergencies like adults, how do you feel when you suddenly have diarrhea? ? ? The hotel's hygiene is very poor. I never thought of giving you a negative review, and I never like to comment, but when it comes to children, I must give you a negative review! Inhumane! A group of front desk bullies an elder with a child, where is your compassion? Even if a stranger is in a hurry to borrow the toilet, we should help, let alone we are consumers who have just checked out! As a mother, I was really angry when I heard this fact. I was in a hurry and didn’t go back to your hotel. I sent you WeChat messages to talk about it. Your attitude at first was to justly make excuses for yourself, and you didn’t feel at all that what you did was wrong. , when I said I would give the hotel a bad review, I immediately called and apologized! This is how your hotel handles problems! Only care about personal interests!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for taking the time to provide feedback on your experience at the hotel. We are deeply sorry for the problems you encountered at the hotel. The hotel leadership attaches great importance to your feedback and called the hotel monitoring system as soon as possible. Through the video, I learned that a gentleman went to the hotel front desk to check out and issued an electronic parking ticket and then left. About ten minutes later, a lady brought her children to the front desk to ask if there was a bathroom available on the first floor because there was a conference room on the first floor of the hotel. There was a meeting today, and the bathroom on the first floor was in the venue. You had to go through the venue to get in. It was really unavailable during the meeting, so the front desk offered the woman a compromise and told her that there were bathrooms on the first and second floors of the shopping mall opposite the hotel, which were relatively close. At this time, the lady said that she was staying in a hotel. The front desk mistakenly thought that the lady was not allowed to use the bathroom because she was not a hotel guest. They also explained again that the conference room was unavailable for meetings. They were worried that the lady would not know the location opposite and specifically reminded her to go upstairs. There is one in the building. The receptionist failed to promptly remind the guest to go to his room to use the bathroom, and failed to ask the lady whether she had checked out, which led to unpleasant consequences. It's because our reception staff didn't ask the guest's specific situation carefully, didn't consider it thoroughly, and couldn't handle the matter well. We deeply apologize. The hotel will seriously deal with the personnel at the time, conduct in-depth and detailed training on this matter, take it as a warning, and strive to improve the reception capabilities of employees to ensure that similar things will not happen again. We will continue to improve and improve, and are committed to perfecting every detail of our work to further improve the hotel's overall reception capacity. We look forward to your next visit!
Guest User
Leisure Twin Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The room is clean and tidy, the location is excellent, the waiter is friendly, it is very close to Huimin Street and the Bell Tower, very convenient, there are many snack bars around, and it is very close to the subway station
Original TextTranslated by Google
Response from Property: 您好!感謝您的光臨,同時也真誠感謝您對我們的喜愛和認可,您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任,能得到您的讚許我們深感榮幸,同時我們也更有動力繼續前行,希望能有更多為您服務的機會
Guest User
Guestroom (Double bed)
Stayed in May 2024
Couples
2 review
1.8/5
Posted on May 15, 2024
I almost vomited when I went to the toilet when I first entered the room. I looked carefully and there was a big piece of **** on the toilet. It had been dry for a long time. Although the front desk changed me to a new room, it still left a trauma for me. This is the first time I have seen **** stuck on the outside of the toilet in all the years I have lived in hotels. It's really disgusting!!!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您的入住和花時間和我們分享入住體驗。很抱歉在您入住期間給您帶來不好的體驗,酒店正在不斷發展中,你所看到的設施將會不斷完善。同時,我們會加強對酒店衞生的管理,爭取給您帶來更好的服務,請相信我們想為客人做得更多。歡迎您再次入住!
Zhongjiyouyupi
2-Bedroom Traveler Family Suite
Stayed in May 2024
Travel with friends
2 review
2.7/5
Posted on May 13, 2024
1. Before checking in, I called to inquire if there was a laundry room. I was told that there was one, and it can also dry clothes. I chose this hotel specifically. I was shocked when I went there on the first night. It was very high-end. The dryer looked like a product from the last century. Although there were washing powder and laundry liquid, the washing machine was filled with patina where the washing powder and laundry liquid were placed. There was also a strange smell inside. The washing machine just couldn't wash my clothes clean. I was very desperate. 2. There were a lot of mosquitoes in the room. There was no mosquito repellent in the room. I called the front desk at 2 a.m. The mosquito repellent they sent was very reliable. The mosquitoes continued to fly around and bite me crazily. My nose turned into a pig nose. I couldn't stand it anymore. I bought a takeaway of radar electronic mosquito repellent at 3 a.m. I couldn't fall asleep until after 4 a.m., which made the second day's trip very tiring. On the fourth day, I couldn't stand it anymore and had a fever of 39.18 degrees. It was very bad. 3. The hotel's buffet breakfast seemed to be 39 per person at their own expense. The hotel's breakfast was very high-end and high-end. I think it is the best hotel breakfast in Xi'an. I couldn't find what I wanted to eat for a while. 4 cold dishes, 8 hot dishes + what seemed to be Panpan bread. The dishes were basically spicy. I really don't know what to eat and the taste is just so-so. The soy milk is made from soy milk powder. The breakfast is really hard to describe. 4. The service is very good. Whether it is the front desk or the aunt, the service of various staff is very good and timely. This is very worthy of praise. 5. The signs on the toilet and bathroom doors in the room are also very interesting. It is very good and solves my obsessive-compulsive disorder for many years. It says push on it, which means it can't be pushed open. You have to pull to open the door. It says pull on the back, which doesn't work, so you have to push the door to open it. I'm really confused. Which genius posted it? . I can't remember the rest. I won't stay here next time I come to Xi'an. It's still pretty good here. I recommend friends to experience Cyber ​​Breakfast, Cyber ​​Laundry, and Cyber ​​Mosquito.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您的入住和花時間和我們分享入住體驗。很抱歉在您入住期間給您帶來不好的體驗,酒店正在不斷發展中,你所看到的設施將會不斷完善。同時,我們會加強對酒店衞生的管理,爭取給您帶來更好的服務,請相信我們想為客人做得更多。歡迎您再次入住!
Guest User
2-Bedroom Traveler Family Suite
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The hotel is located near Huimin Street. The service staff has a very good attitude and is very clean. It was a good two-night stay.
Original TextTranslated by Google
Response from Property: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. We are very touched that you remember the good time here. It is our unshirkable responsibility to provide guests with a wonderful stay experience. We can get your praise. We are deeply honored and at the same time we are more motivated to move forward and hope to have more opportunities to serve you.
Anonymous User
Queen Room
Stayed in Apr 2024
Couples
2 review
4.2/5
Very Good
Posted on Apr 13, 2024
Advantages: 1. The room is clean; 2. Convenient transportation, very close to the bell tower and snack street; 3. The front desk service attitude is very good; Disadvantages: 1. There is an "air conditioning receiver" near the ceiling maintenance hole near the door, which will flash green light irregularly. It is very creepy after turning off the lights. I asked the hotel and they replied that all rooms with air conditioning will have it. I have never encountered it. The facilities will be reduced by 1 point; 2. The hotel does not have a maintenance technician on duty at night, so the "green light" in the first item cannot be solved. In the end, we covered it with a towel ourselves, which lasted until more than 1 o'clock in the morning. The service is reduced by 1 point; 3. When booking the room, I specifically checked whether there was a window. It turned out that there was a window. Opposite is the living room and bedroom of the residential building, so we can only close the curtains, so the environment is reduced by 1 point.
Original TextTranslated by Google
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe that you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Baihefenfang-2018
Leisure Twin Room
Stayed in Apr 2024
Couples
4 review
4.5/5
Great
Posted on Apr 9, 2024
It is close to the Bell Tower and Muslim Street, and you can walk there. The entrance of the underground parking lot is not on the same road as the hotel gate. I didn't know if it was right to navigate to the parking lot entrance. I called to ask before I dared to go down. The room is of a suitable size and the layout is quite comfortable. The bathroom is a little small, and there is a piece of paper in front to be careful of hitting your head. The quilt is a bit thick.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Cadisman Hotel. It is a great honor to serve you. At the same time, thank you for your valuable suggestions. We know that this is the greatest care and help for us. We will seriously study and solve it to provide you with a more comfortable and warm stay experience. All the hotel staff are looking forward to your stay again!
Guest User
Elegant Twin Room
Stayed in Apr 2024
Couples
1 review
2.0/5
Posted on Apr 6, 2024
The sanitation of the room was very poor, the pillows were dirty, and the bed sheets were also dusty. I thought it would be troublesome to change hotels, so I asked the cleaning lady to change the bed sheets, but she didn't. The hair dryer in the hotel was also terrible, it turned off halfway through my hair dryer, and I had to wait until the air cooled down before I could start drying my hair again. I was really fed up.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay and giving us feedback. We are deeply sorry for the unpleasant experience you had. Your suggestion is very important. We have fed it back to the housekeeping department and made improvements immediately. We believe that our colleagues will be more attentive in serving guests in the future. We apologize again for your displeasure and look forward to your next stay to experience our better service.
Shuozoujiuzouailvyou
Leisure Twin Room
Stayed in Mar 2024
Couples
24 review
5.0/5
Outstanding
Posted on Mar 29, 2024
The hotel is in a good location, surrounded by attractions and many places to eat. The service center staff are very good, warm and polite, and parking is convenient. It is a quiet hotel in a busy city, and it is better to stay here.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you.