Yuecheng Washe Travelling Hotel (Xi'an Bell and Drum Tower South Gate) Reviews

Response from Property: Hello, thank you for choosing to stay in our hotel. Your room is a family room on the second and third floors. The reception hall and guest rooms are clean and hygienic, with complete facilities and convenience. There are no problems. We have received countless foreign guests, most of whom are friendly and happy and can abide by the hotel rules. We also remind you of the basic etiquette of check-in. Since you know that you are not allowed to enter, you deliberately must enter. We don’t understand your behavior. Xi’an has rained a lot recently. The roof of the fifth floor is slippery and easy to fall. The area is temporarily locked, and there are also obstacles such as chairs placed, which do not belong to the business area of ​​the hotel. Our hotel is from the first floor to the fourth floor. You should not enter privately but insist on entering. Some employees dissuade you and you will bear the consequences if there is a problem. You deliberately exaggerate and exceed the basic courtesy of normal guests. We have also explained the situation to the platform.

Response from Property: We are very sorry that the rooms are tight during the summer vacation and the untimely maintenance has caused you inconvenience. We have arranged for a technician to repair the room equipment overnight, so you can move in with peace of mind.

Response from Property: Hello ， thank you for staying at our hostel and acknowledging our services and rooms. Unfortunately, it did not satisfy you, if you like a quiet room, next time you can contact our staff in advance to reserve a corner room for you. Looking forward to seeing you again.

Response from Property: Dear guests: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again!

Response from Property: Dear guests,Thank you for your feedback. We are glad that you enjoyed our location and the dining options nearby. We apologize for any inconvenience caused. We will work on improving to ensure a smooth stay next time. We look forward to welcoming you back again.

Response from Property: "Thank you for highlighting our helpful team & prime location! We're dusting off our cleaning routine to ensure your next visit leaves no trace on your bags. improvement underway!"

Response from Property: Dear guests, Thank you very much for your favor and love of our hotel! The pace of progress will never stop. For your trust, we will be more persistent.Our hostel will always stand in this city and wait for you! Hope to see you again !

Response from Property: I'm terribly sorry to hear about your unpleasant experience with the room cleanliness and toilet condition. This does not meet our usual standards, and we sincerely apologize for the inconvenience caused. Please rest assured that we are addressing this issue immediately and taking steps to ensure such occurrences do not happen in the future. We would like to offer to rectify the situation by providing a thorough cleaning of your room and ensuring everything meets your expectations.Additionally, if you would prefer, we can arrange for a room change to provide you with a more comfortable stay. Your satisfaction is of utmost importance to us. Please let us know how you would like us to proceed, and again, our sincerest apologies.

Response from Property: Hello, thank you for choosing our hostel and love our room, we will actively improve your suggestions, breakfast and the common area on the roof are being improved, looking forward to see you again.

Response from Property: Hello, the location in the city center is bustling and lively, and the Bell and Drum Tower is also our best commercial area. Due to the holiday room shortage, we urgently cleaned the room with the outer window for you. It is exactly the same as the picture. You are sensitive to noise and are not satisfied. You told us in time and helped you to change the quiet room with the inner window. It is our best and largest suite, which can accommodate up to four adults. How can it be a small room? You are not satisfied again. We do fully understand the difficulty of being away from home, and we will help you change the room immediately to solve the problem. I hope you have a pleasant trip.

Response from Property: Thanks for your long words to write about your real experience in our hotel. Everyday we check the rooms and clean the rooms very carefully before the new guests use it. If you are not satisfied with it when you come in, plz keep it as usual and tell us at once. After we confirm that, we will change rooms for you. we are ready to solve any problems for all guests anytime. Best wishes！

Response from Property: Dear guests, Thank you very much for your favor and love of our hotel! The pace of progress will never stop. For your trust, we will be more persistent.Our hostel will always stand in this city and wait for you! Hope to see you again !

Response from Property: Dear guests, Thank you very much for your favor and love of our hotel! The pace of progress will never stop. For your trust, we will be more persistent.Our hostel will always stand in this city and wait for you! Hope to see you again !