Orange Crystal Xi'an North Railway Station City Government Hotel

Orange Crystal Xi'an North Railway Station City Government Hotel Reviews

Orange Crystal Xi'an North Railway Station City Government Hotel

Shenglang international, 128 Wenjing Road, Weiyang economic and Technological Development Zone, Weiyang District, Xi'an, Shaanxi, ChinaView Hotel Details
Orange Crystal Xi'an North Railway Station City Government Hotel
Orange Crystal Xi'an North Railway Station City Government HotelOrange Crystal Xi'an North Railway Station City Government HotelOrange Crystal Xi'an North Railway Station City Government Hotel
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Orange Crystal Xi'an North Railway Station City Government Hotel Guest Reviews

4.8/5
Excellent
1381 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1381)
Positive reviews(1360)
Reviews with photos/video(309)
Friendly front desk staff(177)
Delicious breakfast(166)
Awesome amenities(110)
Easy to get around(92)
Quiet & comfortable(68)
Close to train station(43)
Tasty coffee(25)
Perfect for business trips(21)
Negative reviews(18)
Robertleeinchina
Lotus Pond Moonlight Business Twin Room
Stayed in Nov 2023
Business travelers
5 review
4.5/5
Great
Posted on Nov 18, 2023
I had some business to do near the Xian North railway station and this turned out to be a good hotel choice. Very clean. Front desk staff and cleaning staff were very nice. Buffer breakfast was quite tasty. Love the little extra touch of the out over coffee in the room. Short walk to the subway.
Response from Property: Hello, guests! Thank you very much for staying in the hotel and giving comments, it is very happy to see your recognition of our work, with your trust, we are constantly making progress, always ready to bring quality service to every guest, looking forward to your visit again! Hotel General Manager: Liang Ru
Guest User
Lotus Pond Moonlight Business Twin Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 24, 2024
Great rooms and an excellent Service by the Staff. Would recommend this Hotel again every time!
Guest User
Queen Room
Stayed in Jul 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Jul 24, 2024
Great and very kind service. We enjoyed our stay here a lot.
Response from Property: Dear guests, Hello! The service is ours, the mood is yours, the good service embellishes your good mood, we will therefore be able to work harder, thanks your support! General Manager: Jin Xiaoye
AAE3
Queen Room
Stayed in Mar 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Mar 7, 2023
Great, clean and safe hotel to stay. Receptionist are well train with good service. Helpful! Appreciated!
houhou👩🏻
Queen Room
Stayed in Apr 2023
Travel with friends
6 review
2.5/5
Posted on Apr 15, 2023
Thank you for the free upgrade to Qiuyun. The room is smaller than what I booked. It is only 15 square meters. The room in 8721 is too small, and the luggage cannot be placed. There is only one table for the takeaway, and I didn’t even put the slippers when I checked in. , It was delivered after calling the front desk. Other aspects and breakfast are not bad, but the room is too small and depressing. It's better not to upgrade! The main reason is that the room was booked a week in advance, and it was not arranged temporarily. The room arrangement was too casual. Maybe it was because I checked in late, and I was told that there were no other rooms... Fortunately, there was coffee in the room, and I was comforted a little After a while, but the beans are too bad to drink after flushing, and the experience is very bad...
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Response from Property: Dear guests: Hello! Thank you so much for staying and sharing! The room type you booked is a big bed room. We have different layouts for each room type. The big bed room type is an inner window room type. Here is an upgraded outer window room type for you. Room 721 is a quiet room of the autumn rhyme room type. The supporting facilities provide Yunnan sun-dried hand-brewed coffee, paired with caramel biscuits, which will bring you a new experience. The breakfast is a combination of Chinese and Western buffets, and the supply will end at 10 am. We will arrange room types according to customer needs. You can meet any needs during your stay. Contact us at any time, 24 hours online to provide you with service! , look forward to meeting you again! wish you a happy life! Hotel General Manager: Liang Ru
XingzoudeshexiangjiXF
Qiuyun Superior King Room
Stayed in Jan 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 27, 2023
The hotel is very comfortable overall, and the room heating is very good! The front desk service is also very considerate. When you check in, you will receive the hotel's exclusive body lotion. The smart room makes everything very convenient! Great value for money, highly recommended.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing us among the many choices. What we pursue is to provide a warm and comfortable check-in experience for every family and friend who arrives, so that you and other guests can have a home away from home experience. The lady at the front desk is considerate and comfortable. Clean rooms, intelligent facilities and equipment will create a brand-new check-in experience for you. The hotel is also equipped with ** coffee. I believe that the next stay will definitely bring you a different feeling. I look forward to meeting you again and wish you a happy life Happy and good work! Hotel General Manager-Jack Gao
Aboluohuo
Lotus Pond Moonlight Business Twin Room
Stayed in Jan 2023
Family
3 review
5.0/5
Outstanding
Posted on Jan 27, 2023
Service: The front desk service is considerate, and I sent eye masks and body lotion Hygiene: The room is clean and comfortable Environment: It is very convenient to get to the high-speed rail station, and it is also very convenient to take a taxi Facilities: Xiaodu is very smart. kids like it
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your 5-star review! It's a great honor that you choose Crystal Orange Xi'an North Railway Station Administration Center Hotel to stay and give us such a high evaluation. As you said, the hotel presents good night gifts to all staying guests, provides considerate and meticulous services, is comfortable, clean, hygienic, and nutritious Breakfast, self-service gym, laundry room, open 24 hours for you, the hotel is also very convenient, eating, travel is very convenient, the hotel's smart facilities and equipment are also keeping pace with the times, looking forward to working with you in Orange Crystal Reunion at the hotel. I wish you a happy life, General Manager of the Hotel - Jack Gao
Fuaxiao
Qiuyun Superior King Room
Stayed in Jan 2023
Family
23 review
4.0/5
Very Good
Posted on Jan 26, 2023
Overall satisfaction, considerate service, children's slippers, in one sentence, although the sparrow is small, it has all internal organs. New hotel with good hardware facilities and charging piles!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your evaluation, thank you for living up to your expectations, we have been committed to providing guests with better services, intelligent facilities and equipment in the room, convenient and interesting robot delivery, complete supporting facilities in the surrounding shopping malls, clean and tidy The environment, crystal's unique premium coffee experience, and each different style of room type will bring you a new experience. If you have any needs during your stay, you can contact us at any time. We also look forward to your ordering 5 little stars for us. 5 stars are complete, complete and complete. I wish you a happy life and smooth work! Hotel General Manager-Jack Gao
Oliver8609
Qiuyun Superior King Room
Stayed in Jan 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 28, 2023
Very nice hotel, the service attitude is very good, the lady at the front desk is very considerate
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your evaluation, thank you for living up to your expectations, we have been committed to providing guests with better services, intelligent facilities and equipment in the room, convenient and interesting robot delivery, complete supporting facilities in the surrounding shopping malls, clean and tidy The environment, crystal's unique premium coffee experience, and each different style of room type will bring you a new experience. If you have any needs during your stay, you can contact us at any time. We also look forward to your ordering 5 little stars for us. 5 stars are complete, complete and complete. I wish you a happy life and smooth work! Hotel General Manager-Jack Gao
Meibabadangba
Lotus Pond Moonlight Business Twin Room
Stayed in Jul 2023
Family
3 review
1.2/5
Posted on Jul 17, 2023
It's really bad. The price is over 500. When I went there, I found out that it was only over 200. The service couldn't keep up. The main reason was that the hygiene was too dirty. I can't describe it. I don't know how I got so many good reviews. The cups were green and the pillows were dirty. My hair is yellow, there is dust everywhere, and I can’t return the reservation with Ctrip. I had to leave on the last day of my trip, so I chose this hotel because it was a little closer to the North Railway Station. Otherwise I wouldn't have chosen it. I didn't expect it to be so bad. Whoever lives will regret it.
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Response from Property: Dear guests, hello! First of all, I'm very sorry that I couldn't give you a 5-point stay experience. The hotel is a mid-to-high-end hotel under the Huazhu Group. It is located near the North High-speed Railway Station. The rooms are intelligent guest control and are fully controlled by Xiaodu. They are equipped with hand-brewed coffee and bathtubs. Robes, refrigerators and free drinks are provided. A self-service gym and laundry are available 24 hours a day for free. Regarding the hygiene issues you reported, the hotel attaches great importance to them and has verified them one by one. The hotel water cups are made of glass and need to be disinfected with high-temperature blue light for daily cleaning, which will reflect a faint green light. The pillows are black duck down pillows and are slightly yellowish with warm lights. There is no Due to health and safety issues, please feel free to use it. Hotel reservations for no-shows can be canceled at any time, and you need to contact the front desk as soon as possible. If you have any questions during your next stay, you can always give us feedback. Although we may not be able to meet the full 5-point standard in your mind, we will work hard to get closer and look forward to your visit again! Hotel General Manager-Liang Ru
Guest User
Lotus Pond Moonlight Business King Room
Stayed in Jan 2023
Couples
3 review
5.0/5
Outstanding
Posted on Jan 29, 2023
The hotel is very good, hygienic and clean, and the lady is very considerate
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing us among the many choices, and thank you for such a comprehensive and detailed evaluation. What we pursue is to provide every family and friend who arrives with a warm and comfortable check-in experience, so that you and other guests can feel at home. The thoughtful service of the lady at the front desk, the comfortable and clean room, intelligent facilities and equipment, the TV can be used for unlimited screen projection, and free parking lot is provided to create a brand-new check-in experience for you. The hotel's ** coffee is also equipped. I believe that the next stay will be sure Can bring you a different feeling, look forward to meeting you and your friends again, and thank you for recommending us to your friends, I wish you a happy life and smooth work! Hotel General Manager-Jack Gao
Guest User
Queen Room
Stayed in Sep 2023
Solo travelers
1 review
1.5/5
Posted on Sep 18, 2023
No hot water, incomplete supporting facilities, only comb box, no comb
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Response from Property: Dear guests: Hello! We are sorry that we were not able to give you a good check-in experience during this trip. We have made profound inspections and improvements on ourselves, and we would like to sincerely apologize to you, but we will work harder. We will provide value-added services and hope to gain your understanding. We look forward to your visit again! Hotel General Manager—Liang Ru
Xiongxiongxiansheng
Queen Room
Stayed in Feb 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 19, 2023
Facilities: Intelligent Diversification Hygiene: considerate service, rich breakfast Environment: relatively quiet
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your evaluation, thank you for living up to your expectations, we have been committed to providing guests with better services, intelligent facilities and equipment in the room, convenient and interesting robot delivery, complete supporting facilities in the surrounding shopping malls, clean and tidy The environment, crystal's unique premium coffee experience, and each different style of room type will bring you a new experience. If you have any needs during your stay, you can contact us at any time. We also look forward to your ordering 5 little stars for us. 5 stars are complete, complete and complete. I wish you a happy life and smooth work! Hotel General Manager-Jack Gao
Guest User
Lotus Pond Moonlight Business King Room
Stayed in Aug 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on Aug 16, 2022
Free room upgrades, premium coffee, free laundry, free gym, and small robots are all highlights, especially the small robots are very cute, can deliver food and things, and can reduce close contact with people.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your evaluation, thank you for living up to your expectations, we have been committed to providing guests with better services, intelligent facilities and equipment in the room, convenient and interesting robot delivery, complete supporting facilities in the surrounding shopping malls, clean and tidy The environment, Crystal's unique premium coffee experience, each different style of room type, will bring you a new experience, look forward to meeting you and your friends again, and thank you for recommending us to your friends, I wish you Live happily and work smoothly! Hotel General Manager-Jack Gao
Guest User
Lotus Pond Moonlight Business King Room
Stayed in Aug 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 14, 2022
I have booked many times. Every time I go on a business trip, the room is very quiet and very comfortable. I just don’t know why the price difference between Huazhu members and Ctrip is quite high. The self-service laundry service is very good
Original TextTranslated by Google
Response from Property: Dear guest, hello. Thank you very much for your valuable review on us! Crystal Orange Xi'an North Railway Station Administration Center Hotel officially opened on September 3, 2021. The hotel has a gym and a laundry room, which are open 24 hours a day for free for hotel guests. Guests staying in the hotel can use it for free with their room cards. At the same time, the hotel has a total of about 400 parking spaces in the above-ground and underground parking lots, which can meet the needs of business reception and other parking spaces. All staying guests can park for free during their stay. There are 24-hour convenience stores and shopping malls near the hotel to provide convenient services for every guest. The delivery robot with 24-hour online service is also a beautiful landscape~ I look forward to meeting you again at Orange Crystal, and wish you a happy life. Hotel General Manager-Jack Gao