Hilton Xiamen

Hilton Xiamen Reviews

Hilton Xiamen

No. 199 Jiahe Road, Siming District, Xiamen, Fujian, 361012, ChinaView Hotel Details
Hilton Xiamen
Hilton XiamenHilton XiamenHilton Xiamen
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Hilton Xiamen Guest Reviews

4.6/5
Very Good
2137 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(2137)
Positive reviews(2064)
Reviews with photos/video(357)
Easy to get around(247)
Friendly front desk staff(180)
Delicious breakfast(163)
Convenient for shopping(151)
Close to metro(71)
Perfect for business trips(35)
Great swimming pool(32)
Garden view(10)
Negative reviews(73)
Shaly
Deluxe Double Room
Stayed in Nov 2024
Solo travelers
3 review
3.5/5
Posted on Nov 25, 2024
The hotel is in the middle of island which can be advantageous or disadvantageous depends on your requirement. Rooms were clean and breakfast was very good. But I was a bit disappointed to see that, there was a small glass jar of “sweets to try”, when I opened it, it was all eaten and empty plastic wrapping were left inside. It kind of disgusting to see that waste was left on table and I reached into something which was touched,eaten and discarded by others.
Response from Property: Dear guest,Thank you for choosing Hilton Xiamen and for taking the time to share your feedback with us; it is the driving force for our progress. We regret that we were not able to provide a completely satisfactory stay for you this time. We have already reported the situation you described to the relevant department managers and have arranged for a check of the room you stayed in. We sincerely apologize for any inconvenience this may have caused during your stay.We will certainly strengthen the training of our service staff and continuously improve the quality of our services, striving to provide the most perfect and comfortable stay for all our guests. Thank you again for your patronage. We look forward to the opportunity to serve you again during your next visit to Xiamen, and we are confident that you will notice our improvements. We sincerely await your next visit.
Travelgirrl
Deluxe Double Room
Stayed in Mar 2024
Couples
37 review
5.0/5
Outstanding
Posted on Apr 1, 2024
We had a good stay at the Hilton. The staff were friendly and we had a delicious breakfast
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
Guest User
Deluxe City-view Queen Room
Stayed in Oct 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Oct 23, 2024
Fantastic breakfast. Very helpful staff. Not too far from Xiamen Station.
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Anonymous User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Great location with hospitable service! Everything is as at the excellence Hilton's international standard.
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
enenzhe
Deluxe Double Room
Stayed in Nov 2024
Business travelers
34 review
5.0/5
Outstanding
Posted on Nov 26, 2024
Great service, good location. No problem with late checkout.
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Richard-6188
Deluxe Room (2 Beds)
Stayed in Aug 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Fast chk in once u have book with trip.com Room - clean Food for bkft lot of.choice
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Kim Huat
Deluxe Double Room
Stayed in Jun 2024
Business travelers
14 review
4.2/5
Very Good
Posted on Jun 18, 2024
The front desk service is friendly. The room is clean and tidy. The breakfast variety have been improved. Except for the coffee bean provided still at low grade and not aromatic enough. Hope the management to look into it. Thanks
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. About the cofeee bean quality, we've informed our F&B colleagues and will put our efforts in improving the quality of our cafe section, looking forward to welcome you back soon.
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
8 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Location is excellent. Plenty of food options just across the road, KTV is nearby, subway station 5 minutes away. Hotel staff were very efficient and warm.
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. Thanks again for taking time to review us and look forward to welcome you back soon.
Guest User
Deluxe City-view Queen Room
Stayed in Feb 2024
Other
1 review
3.7/5
Posted on Feb 15, 2024
Great location - adjacent to a subway station. I had to lodge a request for the refund of the deposit of RMB 500, unlike the automatic immediate refund on the same day of check out. of many other hotels get immediate refund on the same day of check out.I’m yet to receive the refund from Hilton Xiamen. On a separate matter, the shower basin was leaking. I had to use the robe to absorb water leaked from the shower basin.
Response from Property: Dear Guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. We saw that several scores didn't meet your expectations, and we will forward this information to relevant department managers. Then I will push them to improve We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
Rehan Tarique
Deluxe Double Room
Stayed in Nov 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Very nice location and service
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Dara
Deluxe City-view Queen Room
Stayed in Jan 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Mar 29, 2024
Great staff. Very easy access to city center. Definitely will come back again.
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Guest User
King Premium Room
Stayed in Nov 2023
Business travelers
29 review
4.7/5
Amazing
Posted on Nov 5, 2023
Very well located hotel in the city centre, room a bit small and outdated, but still quite decent. Perfect to stay a couple of days.
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
gialloandy
KING ACCESSIBLE ROOM
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Room is clean, Location and breakfast are good. We will come again.
Response from Property: Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
Anonymous User
Deluxe City-view Queen Room
Stayed in Sep 2023
Family
4 review
5.0/5
Outstanding
Posted on Oct 5, 2023
Bear to airport and railway station, nice condition and enviornemtn
Response from Property: Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
Chee Hian
King Premium Room
Stayed in Dec 2023
Travel with friends
2 review
4.0/5
Very Good
Posted on Jan 2, 2024
Very convenient location but old room
Response from Property: Dear guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. Just be noticed that some facilities are gradually updating recently and we believe it will show a new face to our guests soon. We would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.