Conrad Xiamen Reviews
Conrad Xiamen
No. 186 Yanwu West Road, Siming District, Xiamen, Fujian, ChinaView Hotel Details
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1 night
Conrad Xiamen Guest Reviews
4.7/5
Outstanding
5925 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(5925)
Positive reviews(5781)
Reviews with photos/video(2323)
Nice sea view(1158)
Classy environment(506)
Friendly front desk staff(376)
Tasty food(165)
Close to scenic area(164)
Luxurious(84)
Great swimming pool(63)
Excellent afternoon tea(50)
Negative reviews(144)
LeonF
Super Deluxe Room - With View (2 Beds)
Stayed in Aug 2024
Business travelers
22 review
Outstanding
Posted on Sep 25, 2024
We spent one night at this beautiful hotel. It was large, clean, luxurious, with a great view of the ocean from the sky lounge. It was not clear that you have to take the elevator up to check in. Some signage would be helpful.
Response from Property: Dear guest, hello! Thank you for your support of Conrad Xiamen. We are glad to know that you are satisfied with your stay and your recognition of the hotel's service. We are committed to providing our guests with intelligent and luxurious Conrad services. We hope that every guest can have a pleasant and comfortable stay at the hotel and truly enjoy the Conrad inspiration journey. When stepping into the "Sky Lobby" on the 38th floor of the hotel, it is like boarding a cruise ship setting sail. Through the floor-to-ceiling Windows, you can look out at the "Sea garden" Gulangyu Island not far away. The rudder shape decoration on the wall always reminds you that you are already on the sea. We sincerely look forward to your visit again, enjoy the scenic scenery of Egret Island coast skyline, taste Xiamen special food! -- Conrad Hotel Xiamen
Guest User
Deluxe Egret Island View Double Bed Room
Stayed in Oct 2024
Family
2 review
Outstanding
Posted on Dec 4, 2024
Great stay, close to Shapowei, nice swimming pool
Response from Property: Dear guest! Thank you for your support of Conrad Xiamen. We are glad to know that you are satisfied with your stay. We are committed to providing our guests with intelligent and luxurious Conrad services. We hope that every guest will have a pleasant and comfortable stay at the hotel and truly enjoy the Conrad inspiration journey. Thank you for your recognition of the hotel, we sincerely look forward to your visit again, enjoy the scenery of the coast of Egret Island skyline, taste Xiamen special food! -- Conrad Hotel Xiamen
Glenn Darley
Premier Sea-view Double Room
Stayed in Nov 2024
Family
3 review
Posted on Jan 1, 2025
Was quite disappointed for the room considering the price of 3200 for a single night stay. Although the view was good, the room itself was not worth that kind on money. Strange smell in the room, decor was looking a bit tired and not completely clean. Amenities did not match similar hotels at this price point.
Response from Property: Hello! First of all, thank you very much for choosing to stay at Xiamen Conrad Hotel, and for your precious time to record your stay experience in our customer satisfaction survey. I'm sorry that I didn't let you experience a perfect stay in Conrad this time. The hotel will make rigorous and meticulous improvements to your suggestions. Any of our most distinguished guests is the most valuable wealth of our hotel. We will respect your feelings as always, and always take the needs of our guests as our constant pursuit goals. We have been working hard to grow and do our best to improve your stay experience every time. I hope that next time you will find the experience in Xiamen Conrad great value for money and be willing to recommend it to your friends. Finally, I would like to sincerely thank you again for your feedback and your continuous support for Hilton Global Group. We are honored to have you as our guest. We look forward to welcoming you back to Xiamen Conrad Hotel again, enjoy the beautiful scenery of the Egret Island coast skyline, and taste Xiamen specialties! --------- Xiamen Conrad Hotel
Guest User
Deluxe Sea-view Double Room
Stayed in Mar 2024
Solo travelers
8 review
Outstanding
Posted on Apr 9, 2024
Stayed at Conrad Xiamen for 3 nights. The room is superb, spacious, clean and cosy. What impressed me was their service as wellβ with turn down service for the room and delightful desserts every night (which I really look forward to this little surprises for the three nights) which really sweeten the nights. Having stayed at 42nd floor, the view was amazing. Had really comfortable sleep throughout the stay. Had tried the indoor swimming pool too. - ππππ
The service staff were helpful, attentive and friendly. Special thanks to the service crew Ms Shaheen Zhu and Mr Owen. They made the check in and check out process smooth and seamless. In fact, all the service crew were very friendly. I will really really want to stay in this hotel again. πππ Thank you Conrad for the hospitality. May happiness be with everyone of you.
Response from Property: Dear Guest, Greetings from Conrad Xiamen! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,Conrad Xiamen
Kenneth Vai Kun
Deluxe Sea-view Suite
Stayed in Aug 2024
Couples
15 review
Posted on Sep 16, 2024
Hardware is almost there, but all the staff is under trained and standard canβt be compared to 4 seasons or like. Seems like no one is in charge to instill the premier status it wants. Price is higher than most 1st tier hotels. Probably need a foreign general manager from Hilton HQ to turn this place around. The afternoon tea and cocktail hours in the executive lounge is a total joke. Should go to Shanghai Shangrila or four season to benchmark. Went one time and stop going.
Response from Property: Dear guest, Thank you for staying with us on your recent visit to Xiamen and for taking the time to complete our guest satisfaction survey about your experience and left your valuable comments to us.I deeply apologize that we did not provide you an inspired experience during your stay. Once received your feedback, we immediately carried out rectifications on the relevant departments, providing every guest with flawless service is our service standard and we will make improvements based on your comments and suggestions. I look forward to the opportunity of welcoming you back again to the Conrad Xiamen where you will always have an inspiring stay. ------Conrad Xiamen
Guest User
Deluxe Sea-view Double Room
Stayed in Nov 2024
Family
26 review
Very Good
Posted on Jan 2, 2025
Thank you for Sophia's arrangement. Everything is perfect
Response from Property: Dear guest, Thank you for your support of Conrad Xiamen. We are glad to know that you are satisfied with your stay and your recognition of the hotel's hospitality ambassador service of Sophia. We are committed to providing our guests with intelligent and luxurious Conrad services, and hope that every guest can have a pleasant and comfortable stay at the hotel and truly enjoy the Conrad inspired journey. Conrad Xiamen is located in the 300-meter-high landmark Shimao Strait Tower, with the city center on the left and Gulangyu Island on the right, where the bustling and quiet, old city memories and modern vitality are blended together. We sincerely look forward to your visit again! -- Conrad Hotel Xiamen
Guest User
Deluxe Egret Island View Double Bed Room
Stayed in Sep 2023
Business travelers
9 review
Outstanding
Posted on Oct 12, 2023
My medicine was left in the taxi when I arrival, but they were very helpful in helping me get it back, which is very important to me. Thanks for the FD staff Vita and ray.
The next day, the front desk manager Nancy was also very polite and paid attention to my stay during breakfast and helped me solve problems in a timely manner.
The hotel such nice and the view is so beautiful .I had a cozy Tuesday at hotel. I will come back in the near future .
Response from Property: Dear guest, hello! Thank you for your support of Conrad Xiamen. We are glad to know that you are satisfied with your stay and your recognition of the service of the hotel's Tourism Ambassador Vita Ray and Nancy. We are committed to providing our guests with intelligent and luxurious Conrad services, and hope that every guest can have a pleasant and comfortable stay at the hotel and truly enjoy the Conrad inspired journey. Conrad Xiamen is located in the 300-meter-high landmark Shimao Strait Tower, with the city center on the left and Gulangyu Island on the right, where the bustling and quiet, old city memories and modern vitality are blended together. We sincerely look forward to your visit again! -- Conrad Hotel Xiamen
Francesco. ιΎιΎ
Deluxe Sea-view Double Room
Stayed in Sep 2023
Travel with friends
86 review
Posted on Oct 8, 2023
Although is an international brand hotel, the neighbourhood do not have international brand mall and not neat to famous city spot.
In room facilities such as TV do not provide international channels
Breakfast food quality do not meet the expectation examples cold cut and cheese very low level..
Iasked to the chef to prepare an omelette that was not good enough.
By the end Conrad as international brand in Xiamen do not meet foreigners customers expectations.
Response from Property: Thank you for staying with us on your recent visit to Xiamen and for taking the time to complete our guest satisfaction survey about your experience and left your valuable comments to us. I deeply apologize that we did not provide you an inspired experience during your stay. Once received your feedback, we immediately carried out rectifications on the relevant departments, providing every guest with flawless service is our service standard and we will make improvements based on your comments and suggestions. I look forward to the opportunity of welcoming you back again to the Conrad Xiamen where you will always have an inspiring stay.
Guest User
Deluxe Sea-view Double Room
Stayed in Nov 2024
Couples
1 review
Outstanding
Posted on Dec 28, 2024
Thanks for Joni support and help
Response from Property: Dear guest, Thank you for your support of Conrad Xiamen. We are glad to know that you are satisfied with your stay and your recognition of the hotel's hospitality ambassador service of Joni. We are committed to providing our guests with intelligent and luxurious Conrad services, and hope that every guest can have a pleasant and comfortable stay at the hotel and truly enjoy the Conrad inspired journey. Conrad Xiamen is located in the 300-meter-high landmark Shimao Strait Tower, with the city center on the left and Gulangyu Island on the right, where the bustling and quiet, old city memories and modern vitality are blended together. We sincerely look forward to your visit again! -- Conrad Hotel Xiamen
Nelsonlimsc
Super Deluxe Egret Island View Double Bed Room
Stayed in Jul 2023
Couples
11 review
Amazing
Posted on Aug 14, 2023
Wonderful and fantastic stay at Conrad Xiamen. Location is great if you only plan to visit nearby attractions. Traffic around the hotel is always jammed as MRT construction is underway. Friendly hotel staffs and very accommodating to my request to make special arrangements for my friendβs birthday celebration!
Response from Property: Dear Guest, Greetings from Conrad Xiamen! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,Conrad Xiamen
Karltbc
Deluxe Egret Island View Double Bed Room
Stayed in May 2023
Solo travelers
35 review
Great
Posted on Jun 11, 2023
Great hotel and the service is really good from the start. Most of the staff can speak English and they put a lot of effort to ensure that my stay was comfortable so thank you. Breakfast was great the staff were very attentive and the manager greeted all the guest and checked if they had a nice stay. I would of liked to have a welcome drink like a bottle of water just at reception but thatβs the only negative.
6/19
Response from Property: Dear Guest, Greetings from Conrad Xiamen! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,Conrad Xiamen
Guest User
Deluxe Egret Island View Double Bed Room
Stayed in Aug 2024
Business travelers
20 review
Outstanding
Posted on Sep 8, 2024
Great hotel, spacious, killer ocean view !
Response from Property: Dear Guest, Greetings from Conrad Xiamen! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,Conrad Xiamen
Guest User
Premier Sea-view Double Room
Stayed in Mar 2024
Couples
4 review
Outstanding
Posted on May 31, 2024
The stay is excellent. You must try the SPA of the hotel.
Response from Property: Dear Guest, Greetings from Conrad Xiamen! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,Conrad Xiamen
CHEN
Super Deluxe Room - Sea-View (2 Beds)
Stayed in Nov 2023
Family
1 review
Outstanding
Posted on Dec 12, 2023
The hotel Chinese restaurant located at 39 floor provides very good food, service and view .
Response from Property: Dear Guest, Greetings from Conrad Xiamen! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,Conrad Xiamen
ι«ζΈ©
Deluxe Egret Island View Double Bed Room
Stayed in Jul 2023
Couples
5 review
Amazing
Posted on Aug 10, 2023
Enjoyed the stay a lot, nice room and view. Staff very helpful.
Response from Property: Dear Guest, Greetings from Conrad Xiamen! Thank you very much for taking your time to publish your review. I would like to thank you again for your comments as it is only through feedback like this that we are able to continually monitor and improve both our products and quality of services. In the meantime, we look forward to welcoming you back to our hotel in the near future. Your sincerely,Conrad Xiamen
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