Xiamen Xiyue two-bedroom duplex suite apartment Reviews

Response from Property: Hello, due to the sharp increase in orders during the Spring Festival, we hired some aunties from external platforms to do cleaning. The results were uneven in quality, and we still could not solve the problem of timely cleaning. Did you encounter any problems about our store during your stay? , you can ask the housekeeper to help you deal with it at any time. We will also make a deep reflection and summary on this incident. Thanks for your feedback

Response from Property: Thank you for your valuable comments after staying for five days. As an apartment, we know the importance of serving every customer well, and we also know that failure to do a good job in detail will lead to serious consequences of negative reviews. For staying for several days in a row, Guests are treated with top priority. For every new guest who checks in, we add a WeChat message in advance and explain that they can contact the housekeeper at any time regarding their hotel needs. We also ask every day whether they need cleaning, replacement of items, or other provision! ! ! For all problems reported by guests, we will deal with and solve them in a timely manner after receiving the feedback. We will provide you with solutions and explanations on the day you check in. 1. The air conditioning, cooling and heating modes are uniformly controlled by the property management. In winter, they are basically heating rather than cooling. 2. After rainy weather, some rooms will smell, which can be solved by opening windows for ventilation. 3. The problem of clogged sewers was caused by the previous guest who put a lot of sand in it. On the day of check-in, we called someone to deal with it and solved it. You didn't mention it again after that. 4. Some TVs only have one remote control, and the TV supports screen projection. 5. We also ask if we need towels, bath towels, cleaning, etc. every day. Rather than not cleaning or providing towels as you said, they were also provided to you. During your five-day stay, we did fail to do something well and caused you some trouble, so we are deeply sorry and thank you for your valuable opinions. We will do our best to provide good service for everyone. A guest staying at our hotel, thank you.

Response from Property: I came to check in early in the morning. I couldn't operate the door lock due to my own reasons. I came over to process and record the key card for you in less than five minutes. During this period, I kept insulting our staff with insulting words. I came over the next day with your consent. During the process of solving the problem, he kept finding faults and abusing our staff with insulting words. In the middle of the night, he drank alcohol and deliberately made things difficult for our colleagues and said that he was looking for the boss. After that, the boss went crazy and started beating and scolding the boss, and finally called the police. As a result, In the service industry, we always maintain a low profile to serve customers. We will help you solve any problems during your stay as soon as possible. However, the result of the service is an unbearable abuse. We care very much about customer feedback, but at the same time we also We want to protect our employees from harm, and finally wish you a happy life and a safe journey.

Response from Property: Hello, thank you for visiting Xiyue Apartment. The bed problem you mentioned is a folding bed, not a sofa bed. The room you sleep in has a 1.8-inch bed, which is also the largest bed that can fit into the second bedroom. I am very sorry.

Response from Property: Hello dear guest! Thank you for staying at Xiyue Apartment! I'm sorry for not being able to leave you satisfied! However, all our reviews are real reviews given by our guests after they check in! After each room is cleaned, it will be ventilated and then the housekeeper will do a final inspection. It is impossible to say that it is smelly. High-end aromatherapy is placed in each room. If you are not satisfied with the room, we can also negotiate to change the room. The apartment is indeed There is no front desk, but we have not missed any of the services we should have, including check-in instructions! There is a butler available 24 hours a day! If you have any needs, you can inform the housekeeper. We are also very confused, which link is the problem? Make you so dissatisfied and give such an evaluation? We will humbly accept guests' opinions and suggestions and make improvements! However, we are very helpless if your stay does not match your review! Finally, I sincerely wish you success in your work and life!