STARWAY Hotels in Xining

We are travelling through Gansu & Sichuan and I booked the Mercure as a couple of nights for my husbands birthday. The first room we got was OK, a little shabby and not the cleanest but a nice bed and sofa and the aircon seemed good. My husband took a shower for all of 30 seconds and the bathroom, corridor and toilet completely flooded. So we moved rooms. The next room didn't flood but the aircon was pretty feeble and the toilet cubicle smelled. We didn't complain, having already moved once. This room was an over all improvement. The breakfast was pretty miserable, no coffee and mostly Chinese dishes. I had expected more from a western brand but nevermind, we ordered coffee and food to the room. Plus points - The staff are very nice and friendly, they accommodated us on the new room and gave us some treats as an apology. The bus to Kumbum Monastery is directly across from the hotel and you can arrive there in 45 mins, public bus number 909, 4¥. Starts at 6:30am. The breakfast is OK. There is a free laundry room, we did lots of laundry and it dried over night. We stayed in a non smoking room and it really was non smoking which is rare for China. It smelt fresh and the bedding and towels did not smell of smoke. There were however people smoking everywhere else in the hotel which seems quite common expecially in this province. Overall, I would stay here again but I think the price is a little high for the offering in comparison to some Chinese brands in the city.

Amazing hotel with superb facilities. Best breakfast buffet we had anywhere in China. We used the pool, sauna, steam, gym, ping pong, and billiards facilities, and got nails done at the salon. Everything was great, and the staff was always super friendly. Likewise in the ******* cultural goods shop and at the concierge desk. All around excellent stay.

Many hotels have teamed up with Ctrip to deceive customers. I have encountered this many times. There are probably several tricks. First, Ctrip shows that the hotel has facilities and services but cannot provide them. For example, Sanwang does not have WiFi and laundry; second, Ctrip does not show many results when I search for hotels; third, hotel prices change every minute. , jointly raise prices, and fourthly, the service staff did not tell the truth and told lies with their eyes open.

Elton International Hotel, a truly phenomenal experience. After a long tedious journey, its always nice to enjoy a soft bed. Now the service, of two weve interacted with Lisa and David were both really enthusiastic, david helped with luggages and inquirys on covid measures, and lisa provided assitance in hotel service and food recommnedation in the beautiful city of 西宁. Great experience!

We were impressed by the front desk staff n grateful for Celine the manager. She helped us to get transport to go to Qinghai lake. She was able to speak English and make communication easier for us. We had a wonderful and memorable time in Xining. We hope to come back again.

I am writing to express my disappointment with the unprofessional conduct of two male front desk staff members I encountered during my recent stay at this hotel. I approached the front desk to inquire about to extend my stay. The two staff members I interacted with were both rude and dismissive, speaking to me without making eye contact and answering in a very loud voice. Their behavior was unprofessional and made me feel unwelcome. I understand that front desk staff members are often busy, but there is no excuse for treating guests with disrespect. I would appreciate it if you would address this matter with the staff members in question and ensure that all your employees are trained to provide excellent customer service. I hope that my experience will be addressed and that future guests will not encounter the same issues.

Good locale. Service staff excellent! Breakfast spread worth the value. Hotel changes their menu and not repeat all the same items. However they should look into the coffee bean maker as it was really slow to churn out a good cup of coffee! Could be that the piping needs to be checked or even cleaned out!? Overall, it was a good experience. Hallway to the rooms lighting uses sensor, which perhaps need to be adjusted, as it requires heavy stomping of the feet to light up. Thanks!