1489 Hamatome, Yaizu City, Shizuoka Prefecture, 425-0012, JapanView Hotel Details
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Yaizu Grand Hotel Guest Reviews
4.2/5
Very Good
17 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.3
Service4.3
Cleanliness4.2
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All reviews(17)
Positive reviews(17)
Reviews with photos/video(3)
mm.mojare
Resort Triple Non-smoking
Stayed in Jul 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jul 17, 2024
The facilities and services in the hotel, the baths, the lounge, etc. were all excellent and very nice! I would like to use it again.
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xty39
Ocean view western style room Non-smoking
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 20, 2024
Many areas, such as the lounge and picture book space, have been renovated and are beautiful, and the atmosphere is great.
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Guest User
Ocean view Japanese-Western room Non-smoking
Stayed in May 2024
Family
17 review
5.0/5
Outstanding
Posted on Jun 6, 2024
The best hotel for Yaizu vacation! 55 square meters Japanese-Western style sea view room, quite comfortable! Two hot springs are available, the Kuroshio hot springs from 1500 meters underground have a unique texture (salty hot spring). All meals are included, breakfast is OK, lunch (staying for two nights) provides a special fresh sashimi rice, very delicious, dinner is quite rich, especially more wine varieties, and three afternoon tea venues, good scenery, more exquisite tea.
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Minlang
Ocean view western style room Non-smoking
Stayed in Aug 2024
Family
3 review
4.5/5
Great
Posted on Sep 13, 2024
The welcome drink included beer, and the buffet-style dinner included local beer, shochu, whiskey, and other drinks. The food ranged from local food to Chinese, so it was fun. It was a last-minute reservation and expensive, but my family said they want to come again. I'd like to take my time next time.
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Guest User
Ocean view western style room Non-smoking
Stayed in May 2024
Family
1 review
4.5/5
Great
Posted on May 26, 2024
It was great to be able to relax in the lounge at night with delicious drinks and snacks.
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Guest User
Japanese modern western style room with sunset view and terrace Non-smoking
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Nov 19, 2023
I felt that the room and the inside of the building were very clean and well-maintained ✨️ The breakfast buffet was luxurious and I was happy 💞
The drinks and snacks in the lounge and sweets at the cafe were also very delicious!
It was my first time staying at an all-inclusive hotel, but I regret that I didn't have as much time as I expected and the days were shorter💦, so I would like to stay there again in a different season! Thank you very much 😊
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Response from Property: Thank you for staying at Yaizu Grand Hotel. Thank you very much for your feedback during your stay. Our team is delighted to read your feedback and to hear that you enjoyed your all-inclusive stay at our hotel. The view of Suruga Bay and Mt. Fuji looks different depending on the season and time. We are preparing seasonal sweets and events, so please enjoy our hotel in a different season next time. We will continue to strengthen hygiene within the facility and work hard to provide services that satisfy our customers. We look forward to seeing you again. Yaizu Grand Hotel Kawai
NM Leung
Resort Twin
Stayed in Dec 2023
Family
2 review
4.5/5
Great
Posted on Dec 31, 2023
What a pleasant experience, will be your first choice for accommodation in Yaizu
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Response from Property: Thank you for using Yaizu Grand Hotel. We are glad to hear that you enjoyed your stay at our all-inclusive hotel with a spectacular view of Suruga Bay and Mt. Fuji. We look forward to seeing you again.
GrandTour11960478164
Stayed in Oct 2023
Family
5.0/5
Outstanding
Posted on Oct 1, 2023
All-inclusive hotels are the best! With scenery, food, drinks, activities, and hot springs, there are so many facilities that you won't be able to see all in one day. Above all, the staff's friendliness is wonderful. I will stay again!
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DG_Driver
Stayed in Aug 2023
Family
5.0/5
Outstanding
Posted on Aug 31, 2023
Since I had refrained from traveling during the summer due to the coronavirus, I went to Yaizu for the first time in 5 years since July 2018. The beautiful view of the sea from the room, the high-quality dinner for a buffet style, and the smiling faces of the staff were all very impressive, so we decided to go to this hotel in Yaizu for our first family trip since the end of the coronavirus pandemic. I did. We arrived at the hotel early and swam in the pool until 3:00 p.m. when we got into our room, but the only way to access the pool was by a small cable car. Children are very happy with it, and at the same time, it is gentle and a favorite for even a disabled grandpa. However, the last time I visited, the air conditioning inside the cable car was working properly, but it seemed to be malfunctioning and the inside of the cable car was in a steaming bath. (Well, the ride time is only 2-3 minutes, so it's not a problem.) The sea view from the room and the delicious dinner remain the same. Although I arrived in the heat of the day, the parking lot staff welcomed me at the entrance with a smile, and the front desk staff always greeted me with a smile...I was really taken care of by the staff, and I think it's a comfortable resort hotel. . I look forward to working with you again next summer.
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FarAway822531
Stayed in Aug 2023
Family
3.0/5
Posted on Aug 16, 2023
The wonderful things are the food, the staff, and the activities. The food is not made with high-end ingredients, but it takes time and effort to make it delicious. Especially pay attention to the pizza steak and the kiln in the back. Also, the sake and local cuisine were good. The staff are attentive, attentive, and well-educated. There are very few hotels that can properly warn customers with bad manners, excellent. The point I want you to do your best is hygiene. Please dispose of slippers these days. The room was clean, but dusty. Do you vacuum every time you check out? When I moved in, the desk and floor were clean, so I was relieved, but every time I moved the futon, I danced. There was one air purifier, but it was not supported. Toilet air conditioning not working. There is a handicap due to the age of the building, but this is the only food, location, and service. I would like to commend the efforts of all the staff. For those in upper management, please do not neglect the hard-to-see “unseen parts” and put your strength into them. If the sanitary conditions are not met, I will not repeat it no matter how wonderful the others are. Sorry for being harsh.
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Guest User
Stayed in Jan 2023
Other
4.0/5
Very Good
Posted on Jan 9, 2023
We stayed in one room with 6 people of 3 generations. Mt.Fuji could not be seen from the room, but from the lounge terrace, we could see Mt.Fuji. You can see it from the bath. The food was a so-called buffet in the morning and evening, and the sushi was especially delicious. Also, coffee, beer, and highballs are all-you-can-drink in the lounge, so you can spend some time away from your family. It seems that there are activities, but I didn't use them. During the day, Nihondaira and Miho-no-Matsubara are conveniently close by car. Not suitable for traveling alone!
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Guest User
Stayed in Sep 2022
Couples
4.0/5
Very Good
Posted on Sep 30, 2022
I didn't think I could enjoy hot springs in Yaizu, but the quality of the hot springs was better than I expected. The sea view from the room was also nice. I chose the buffet for dinner, but unfortunately it's not good enough.
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Guest User
Stayed in Aug 2022
Family
3.0/5
Posted on Aug 14, 2022
We used all-inclusive on a family trip for three generations. The good points ・The dinner and breakfast buffet was very delicious. Everything was delicious and the drinks were plentiful. Since it was all-inclusive and included alcoholic beverages, I was able to drink Isojiman. There were queues for sushi and rice balls, so I waited for quite a while, so I thought it would be nice to have two craftsmen who make sushi and respond flexibly.・It's a fairly old facility, but I felt that they were doing their best while renovating.・I was able to participate in 3 games for free at the fair at night, and I enjoyed it with my children.・We were able to take a break with snacks, alcohol, and juice in the lounge that guests can use.・I enjoyed the kids space, outdoor activities, and sweets and juices at the cafe in the forest. Disappointing point ・Large queue at check-in. There were only 2 reception staff (2 locations), and I had to stand and wait for a long time. Even when my mother, who has bad legs, sat down, nothing happened, and my family immediately supported her. It may have taken more time than usual because there were many people showing vaccination tickets related to goto travel. Wait until you can check in and enter the room! I thought, but I was not ready, so I was kept waiting again. After that, there was no voice, and when I asked for it, I was handed the key as if I remembered it. I know you're busy, but it was tough. I felt that the number and skills of the staff were insufficient. The room was old and the toilet was always smelly. I was prepared for the oldness to some extent, but I wanted you to do something about the smell of the toilet.・It rained the next day, so I couldn't do many activities. Therefore, I decided to leave the inn early, and when I went to take a rest in the lounge, there was no air conditioner in the back space of the lounge, even though it was midsummer. It was unbearably hot and the few chairs at the entrance to the lounge were filled with people. I couldn't wait for a while, so when I asked the female staff in the lounge, she didn't say sorry or explain the reason, and when I checked, she went away. After that, he didn't seem to report to me, so when I approached him, he ignored me. It was too harsh a response. There were no drinks available, so I checked and found out that the lounge is for guests and opens at 15:00. If I had to ask, I would like the customer who stayed one night to be able to use it on the next morning as well. At the very least, the hotel lobby was full of people due to the rain, so wouldn't it be nice to turn on the air conditioning in the back? If you don't turn on the air conditioner during preparations, you should make it easy to understand, such as not to put it in. It was a pity that the service was not perfect even though I had come all the way to travel.・It was raining the next day, so when I tried to kill time with my kids in the kids space, they said they were open in the evening and not in the morning. It was a pity that it was all-inclusive. I understand the cleaning time, but I would like you to extend the usage time.
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Guest User
Stayed in Jan 2022
Other
4.0/5
Very Good
Posted on Jan 23, 2022
I was a little irritated because the employee instructed me how to stop in detail when parking, but I think other measures are better. The hotel itself looked new and clean. Only towels that can be taken home are brought from the room, and bath towels can be used as much as you want in the dressing room. The hot springs are open-air baths only. The indoor bath is real water. Both are heated and without chlorinated circulation. I didn't smell chlorine. It's a little hot outside. It had a peculiar smell that I can't describe. There is chlorine in both the indoor and outdoor baths, but the smell is different, so it must be the smell of a hot spring. The drawback is that the open-air bath that day trippers can use is small. The cold Shizuoka tea after the bath was exceptionally delicious. Since I visited in winter, I didn't use various outdoor activities and only used the forest terrace. Hmm... Only a few pies and cookies, and there are few types of drinks, so I drank coffee and immediately moved to the hotel. Oh, just riding the slope car was exciting. The scenery is the selling point of this hotel, so it was amazing. There are many shooting points, you can see Mt. Fuji, and the sunset is beautiful, so I feel that this hotel is suitable for couples. All-inclusive is very nice that you can drink alcohol from daytime to night. It's a pity that there was only Japanese sake. When I thought I was looking forward to the next day, I withdrew from alcohol to non-alcohol. I was looking forward to drinking non-alcoholic at checkout, but I'm sorry. Dinner is a buffet. I don't eat Chinese food, but this place seems to be famous for Chinese food, so when I tried the mapo tofu, I was convinced that the taste was definitely different from other places. I couldn't get a lot of sushi and sashimi at once, so it was troublesome to go get it, but unlike the buffet sushi around here, the material itself was delicious and fresh. There were a lot of free drinks and I couldn't drink all kinds. Is breakfast normal? However, I'm usually a bread person, but the freshly made rice balls are delicious, and I got a few of them. Since it was a weekday off-season, it wasn't too crowded and I thought it was a reasonably priced hotel. What if it's a busy day? You may have different impressions.