XanaHotelle Reviews

Friendly staff, convenient and good location. Clean and fast check in. Very good breakfast with many choices. Good and big room, cosy.

Maybe good for Yining but below my customary standard. Near Uigher tourist village.

The only negative review I have received from a hotel I have stayed at. As a chain hotel, the cleanliness is so bad that I don’t know what to say. The attitude of the front desk staff is also very bad. I will never stay in Xi’an again.

The breakfast is very rich, the lobby service is very good, and there is free flower tea. I like this style very much when I stay here for the first time

Although the family room is large, there is a linen room outside the window and the air is very bad. I thought it didn't matter, but I ended up coughing all night. Hygiene may also be a problem. There may be swelling where the neck touches the pillow. The training of the waiters was also very bad. He even called the customer's cell phone at 1 o'clock in the middle of the night. He didn't answer the call because it was muted. He went back to ask the customer the next day and said nothing happened. He was speechless. There was also an ID card that was not unlocked, and I had to call them back to ask them to unlock it when I got to the next hotel.

Pros: Free breakfast, very good; relatively large room; good hygiene Cons: The laundry room and the room are not in the same elevator, you need to go down to the first floor and then take another elevator to the fifth floor, and you also need the security guard to help press the elevator

The room is very nice, the environment is clean, the service is considerate, it is worth recommending 👍

I come to this hotel every time. The service is very good. The breakfast is delivered by the lady at the front desk. Any problems will be solved. There are sanitary napkins prepared during menstruation. So the service is very thoughtful. The environment is also good. You can buy things at the vegetable market opposite.

I have stayed in many hotels in Yining City. The hotel I stayed in yesterday was very good. The front desk service attitude was excellent, the room was very clean, the main parking lot was very convenient, and it was also convenient to dine near the hotel. I will choose this hotel next time I come. I sincerely recommend it. 👏👏👏👏

It was my first time staying at the Xian Hotel in Yining City. The front desk service was enthusiastic and answered all questions about nearby food, drink and entertainment. Not only was the room type upgraded for free, but breakfast was also given. The room was very clean and the wake-up service was also timely [wow] I accidentally scratched my hand and asked if there was a Band-Aid. As a result, not only was a Band-Aid given, but also disinfectant iodine and other things from the medicine box 👍 I highly recommend this store✌✌

Facilities: Very good, details are in place Cleanliness: After visiting several rooms, every corner was cleaned, without any odor or discomfort. Environment: The environment is very comfortable. The fountain in the hall ensures the maximum air humidity. Service: The service was great. I was hungry late at night. I hesitated and called the front desk again and again to ask where I could find delicious food. When the front desk answered the phone, they were very polite and attentive and patiently asked me what I wanted to eat, what my taboos were, and when I wanted to eat. For meals, if you order takeout, it can be delivered to your room...the service is really great, thumbs up

I don't recommend the Goddess King Room, which is a room with a bathtub. The room is at the innermost part. The shower space in the bathroom is small and the door opens inwards. It is really an anti-human design. Moreover, the hot water in the bathtub is very slow. During the peak period, it took more than one o'clock in the morning to wait for the water to heat up and take a bath. The hotel manager handled the problem with a good attitude. He took the initiative to bring children's slippers, etc., and also gave a little compensation to relieve the bad mood. However, when checking out and reporting the problem to the front desk, the front desk staff was very perfunctory. It felt like playing the lute to a cow. They didn't even say high-sounding polite words. It was just that you said yours and I did mine. Nodding and humming was the biggest response! Moreover, this room does not have central air conditioning, but only an independent air conditioning. The bed is very shaking and creaking, which has a different flavor! I can't help but wonder where I am. Is it a shabby rental house in a village in the city? I usually don't comment online. I really can't see other people's indifferent attitude. I spend money here, not to see your face! If the service industry can't do a good job in service, it's better to go out and sweep the streets. In addition, after opening a room, the front desk didn't tell me in advance which elevator to take. I got on the wrong elevator and sat down again! Have you trained employees? Just let the guests toss back and forth with big and small bags. The most basic seriousness and responsibility cannot be achieved. The attitude and etiquette of the front desk should be well trained, otherwise I thought it was the only son of the rich second generation of some boss's family who came to the front desk to experience life at the grassroots level! It really makes me feel terrified! I have stayed in many hotels. No matter how bad the front desk is, they know how to say good morning and slow down. At least there is a smile, whether it is a real smile or a fake smile, which gives people a warm feeling. When I walk with my child, the security guards know to help open the door when they see me. The security guards here are indifferent and stare at people with a serious face, as if they are taking an X-ray of me. I really don't know why. Could it be that I just ran out of the Bagua furnace to practice the fire eyes and golden pupils? I just don't know why I haven't practiced for so long! Putting two stone lions at the door will have the same effect! Anyway, they won't move! Don't blame me for my sharp words. It's really too much for you to be calm! If I offend you, please forgive me. Please don't treat me like a customer. After all, you are all big shots in big hotels. It's normal that we ordinary people don't meet your standards! But freedom of speech is allowed, so it's understandable for ordinary people like me to mutter a few words!

The transportation is convenient, the environment is good, clean and sanitary, the service attitude is good, and all facilities are complete. It will be your first choice for accommodation in the future!

The location of the hotel is very good. It is very close to the airport and in the city center. There is a gym upstairs. Next to the hotel is Jingmen roast duck and fish. There is also a snack street nearby. Opposite is the largest farmer's market. It is very convenient to buy Xinjiang specialty products. , the hotel environment is also very good, hygienic and clean, the staff service is very good, very satisfied! I will stay here again if necessary next time.