Hoshino Resorts Kai Yufuin

The room, dinner and breakfast are very satisfactory. The hotel is not big and the environment is very unique. It is in the mountains. You need a shuttle bus to take you to the town to take the train, which takes about ten minutes. What I am not satisfied with is the service when I check in. I sent an email to the hotel the day before to explain that I don't eat beef, mutton and horse meat in Kaiseki dinner, and informed the arrival time of Kurokawa bus to book a shuttle bus from the station to the hotel. At the same time, I also explained that I need to go to the train station and take the shuttle service when I check out. It was not until a day later, that I received the email on the day of departure. It was very polite and refused in various ways. First, it said that the shuttle bus was fully booked and asked us to go to the hotel by ourselves. Second, it said that there would be no shuttle service after noon when we checked out. Third, it said that the meal needs to be adjusted and must be confirmed five days in advance, so it cannot be changed. There is only one shuttle bus, so it is said that if it is full, the guests can come by themselves? Do they have the information of the elderly? There are two forest trains in Yufuin in the afternoon. Why can't they deliver after noon? Who told us in advance that we need to order meals five days in advance? How can guests foresee these harsh requirements? ! It was a heavy rain in winter when we arrived in Yufuin. We couldn't get a taxi with two elderly people and several pieces of luggage. We could only hide at the station and call the number on Ctrip many times, but no one answered. Finally, we found a phone number and finally got in touch. After much persuasion, they were willing to arrange a car to pick us up. After shivering and waiting for more than half an hour, a man without a work badge came to lead us to a small car without the hotel name, which seemed to be a luggage car. The car had arrived a long time ago, but there was no sign, so the elderly had to suffer for half an hour at the station! Hoshino Group, it's unbelievable that they are so unprofessional. I was so angry that I went to the front desk to negotiate and asked for a change of menu and car delivery and luggage service the next day. It took almost half an hour before they agreed to arrange it. Why did Hoshino make such a fuss for such a reasonable request? ? I also went to the Halo of Hongxi Noya.

啥都不錯就是住一晚的沒有時間給你泡温泉

Facilities, food, activities, etc. are all very good The service is considerate and polite. Can communicate in English The hotel has a novel design and is cleverly integrated with the traditional Japanese hot spring culture The location is far from the city center, but it feels like a paradise away from the hustle and bustle One night, two meals, rich food, exquisite presentation, delicious taste Both private and public hot springs are well-equipped, sanitary and comfortable Give hotel suggestions Can you remind guests that they need to take the stairs to the upper floors, as it is not so convenient for the elderly and large luggage If you can change the experience activities regularly, it will be fresh next time you come back. It is recommended to prepare special hot tea and Japanese sweets when checking in when it is cold. Advice for future guests Make good use of your stay. If you want to enjoy the hotel facilities slowly: hot springs, dining and activities, it is more comfortable to stay in the hotel for three days and two nights.

總的來説挺滿意的

This time I booked a Villa room type. The room is large and very comfortable, the decoration style and the view are great. The only small drawback is that there are no clothes hooks in the bathroom. There is a piece of floor-to-ceiling glass and no curtains. You will pass from the room to the bathroom. It was inconvenient to get in and out of the bathroom at night. The dinner food was not on the level of a regular hot spring hotel kaiseki meal.