Intercontinental Hotel

Intercontinental Hotel Reviews

Intercontinental Hotel

NO.8 Changsheng Road, Yumen, Gansu, ChinaView Hotel Details
Intercontinental Hotel
Intercontinental HotelIntercontinental HotelIntercontinental Hotel
Check available rooms for your travel dates
We Price Match
1 night

Intercontinental Hotel Guest Reviews

4.5/5
Good
698 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(698)
Positive reviews(667)
Reviews with photos/video(73)
Classy environment(66)
Convenient parking(30)
Friendly front desk staff(30)
Many amenities(27)
Large rooms(24)
Delicious breakfast(24)
Convenient for shopping(12)
Perfect for business trips(5)
Negative reviews(31)
Alberto
Special Offer Room With Zero-Pressure Mattress
Stayed in Jul 2024
Travel with friends
23 review
4.2/5
Very Good
Posted on Jul 8, 2024
Everything it was ok. Also the breakfast, the receptionist was very kind with us and help us a lot…
Guest User
Exquisite Standard Room With Zero-Pressure Mattress
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Everything was very good. Opposite of the hotel is a huge new and very nice park. Nice loxal restaurants are also just one minute away.
Guest User
Exquisite Standard Room With Zero-Pressure Mattress
Stayed in May 2024
Couples
59 review
4.5/5
Great
Posted on May 25, 2024
Possibly the only accommodation in town that can host foreigners Helpful front desk staff who let us store our bikes inside! Thank you
Zhenwodefengcai
Super Smart Room (Double Bed) (Bathroom)
Stayed in Feb 2024
Family
2 review
1.0/5
Posted on Feb 17, 2024
The hotel was really disappointing! I booked this hotel with high expectations because it looked good from the outside. The front desk in the lobby didn't have work clothes. When I went to the guest room, I couldn't open the door. I went down to the front desk to swipe the card. They said that if it still couldn't be opened, I should call the front desk at 8888. The problem was that I couldn't even get into the door, so how could I call the internal phone? When I came up, it really couldn't be opened, so I called the front desk with my mobile phone. When I came up, the access card was fine again! I went in to make instant noodles for the child, and the scale and rust on the kettle shocked me! The actual situation has been attached with pictures. I called the front desk 6 times but couldn't hear it. They said that the contact was not good. I called the landline 5 times but still couldn't hear it. Finally, I changed the kettle in the opposite room, which was better than before. After making instant noodles for the child, I went to the bathroom and the water wheel head was full of rust! It was really speechless! After arriving at our own room, the bedding was not changed again. There was hair~ and clumps... The details have been attached with pictures! It is recommended that friends with mysophobia be cautious!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your valuable suggestions for the hotel. The hotel rooms are subject to strict hygiene inspections as always to ensure that each room is ready for your stay after three rounds of inspections. We are very sorry to hear that you are not satisfied with our services and facilities. This is contrary to the service concept we have always upheld. We are deeply ashamed of this. We have examined the issues you raised and have informed the relevant departments to repair the door locks as soon as possible. If you come here next time, we still hope that you can give us a chance to make up for our apology and provide you with better services. We look forward to your stay again!
Wangshisuifengchui
Exquisite Standard Room With Zero-Pressure Mattress
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The facilities are relatively new, well decorated, clean, and the service is good. It is easy to park the car. There is a supermarket, fruit store and snack bar downstairs, which is quite convenient. It was a happy stay.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your support and evaluation. Seeing your good comments in this cold winter is like the warm sunshine in winter shining into our hearts, giving us warmth and hope. Thank you for choosing our InterContinental Hotel among many hotels. With your support, we will continue to make progress and look forward to your next visit!
Guest User
Standard Double Room
Stayed in Feb 2024
Family
1 review
4.0/5
Very Good
Posted on Feb 16, 2024
The air conditioner was a bit cold. It was still cold even when it was set to 29℃. I woke up at 5am and found a big bug. If I had found it at night, I would have had sleepless nights.
Original TextTranslated by Google
Response from Property: Thank you for your comments and feedback. We will maintain and improve our achievements and work hard to improve our shortcomings. Wish you peace!
Guest User
Exquisite Standard Room With Zero-Pressure Mattress
Stayed in Jan 2024
Business travelers
23 review
4.0/5
Very Good
Posted on Jan 8, 2024
The front desk service is terrible. I asked them to clean the room after breakfast, and a guest was coming. The front desk said that they would only clean the room if you extended your stay, and would not clean it until you checked out. I was speechless. However, the service attitude on the 3rd floor was very good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for visiting InterContinental Hotel. We are sorry that we did not bring you a perfect stay experience. We will immediately rectify the problems you raised. Xiaozhou will continue to work hard on the road of growth and keep moving forward. We only hope to bring you more satisfaction and surprises~
Guest User
Exquisite Standard Room With Zero-Pressure Mattress
Stayed in Jan 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Jan 20, 2024
The room facilities are first-class, clean and the service is good.
Original TextTranslated by Google
Response from Property: Leave yesterday's troubles to the wind, let today's touch turn into a smile, give your busy mood a break, and make ordinary life happy. Thank you for your support along the way. Xiaozhou will remember it in his heart and hope that every day in the future, naturally, everything will go well!
Guest User
Business Standard Room
Stayed in May 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on May 15, 2024
Long-term business trip, this hotel is the most satisfactory one in the past two years, the environment and hygiene are good, especially the cute baby fat lady with glasses at the front desk, the service is super good, I booked the wrong time, and she changed it for me, and also upgraded the room type for free, it's really considerate, very, very satisfied
Original TextTranslated by Google
Anonymous User
Business Standard Room
Stayed in Oct 2023
Solo travelers
18 review
5.0/5
Outstanding
Posted on Oct 22, 2023
The hotel has a good environment, complete facilities, clean and hygienic, and the front desk service is warm The staff were considerate and the breakfast was good. It's convenient to travel and there are a lot of delicious food around. Overall it's good!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your praise of our hotel. It is our greatest honor to receive your recognition. The hotel is strategically located in the city center, providing convenience for your travel. You have traveled thousands of miles to stay in our hotel, and warm service is the most basic courtesy we treat you. InterContinental Hotel exchanges our sincerity for your satisfaction. We will remember this wonderful encounter with our sincerity. It is our honor to provide meticulous service in this process of getting to know each other. We will serve every guest as always. Spring Breeze Ten Miles, we are here to look forward to your visit again!
Guest User
Business Standard Room
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 10, 2024
Good environment. Comfortable.
Original TextTranslated by Google
Response from Property: The fate of meeting is the most precious, the feeling of missing is the most beautiful, the heartbeat of caring is the most sincere, Xiaozhou will send you blessings, and hope you are happy!
Guest User
Exquisite Standard Room With Zero-Pressure Mattress
Stayed in Oct 2023
Travel with friends
120 review
5.0/5
Outstanding
Posted on Oct 15, 2023
The hotel has a good location, complete facilities, and is clean. It is a newly opened hotel, and the quilts, sheets, and covers are all new. The bathroom is separated from wet and dry rooms; the service staff have a very good attitude, especially the little girl at the bar who is enthusiastic and beautiful. She solves problems for customers and helps us move the two rooms to the same floor so that we can take care of each other. Thank you to the beautiful little girl. The hotel has its own parking lot with ample parking spaces for convenient parking. The hotel's breakfast is rich and has many varieties.
Original TextTranslated by Google
6/8
Response from Property: Dear guest, hello! Thank you for choosing to stay at Yumen InterContinental Hotel, and thank you for your support and recognition of Xiaozhou. Your encouragement is of great significance to Xiaozhou. It is enough to prove and affirm our hard work and win. I have received your approval! Looking at your affirmation word for word. We are filled with gratitude, like a hundred flowers blooming. We are honored to be able to add beautiful elements to your trip and leave warm memories. Your praise is our most precious harvest. The hotel has been working hard to think about what you think. , can bring you a comfortable feeling in all aspects. Life is actually very simple, just give yourself a smile and give warmth to the people around you. Meeting you in the intercontinental world, whether the sun is shining or the sky is full of stars, every day is different. I forgot that Xiaozhou is blessing you, I look forward to your visit again and wish you a happy journey!
Guest User
Business Standard Room
Stayed in Apr 2024
Couples
86 review
4.7/5
Amazing
Posted on Apr 5, 2024
The hotel environment is very good, eating and shopping are very convenient. There is also a large park opposite the hotel, which is Yuze Lake. The hotel staff are very enthusiastic, and breakfast is delivered to the room. The breakfast variety is also rich and the food is exquisite.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing to stay at InterContinental Yumen Hotel and sharing your stay experience. Our hotel is located on the south side of the new bus station in Yumen City, with all kinds of restaurants and shopping malls around it. It has convenient transportation and shopping. Your satisfaction is our greatest responsibility and honor. InterContinental Yumen Hotel is committed to providing guests with excellent services; your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support for the hotel. We sincerely look forward to your visit again😊
Bupai
Business Standard Room
Stayed in Oct 2023
Business travelers
32 review
2.0/5
Posted on Oct 4, 2023
Poor hygiene, three-year-old hotel carpets are in a mess, toilets are inhumane, sitting for five minutes hurts my legs. Poor front desk service, not familiar with the business. My room was given to someone else by mistake, saying I didn't book it. The early end at 9 o'clock, inhumane means getting up at 8 o'clock and going to eat at 8.30. Going on vacation is earlier than going to work. And they also talk about local customs. Sorry, I'm not a local, who would stay in your hotel? The waiter is very polite and deserves praise. In short, if you are on a business trip or vacation, don't stay here, it will make you angry
Original TextTranslated by Google
Response from Property: Hello, thank you for your criticism of Xiaozhou. You booked our business standard room at that time. Due to our mistake, we upgraded you to a deluxe standard room for free. As for the breakfast issue, we have made a unified rectification after surveying all customers and now it is from 7:30 to 9:00. Moreover, when checking in, we will remind you which floor and time for breakfast, and our breakfast coupons also indicate the time and floor. As for what you said about the toilet being inhumane and why locals should stay here, isn't it a bit inappropriate for you to make such a comment? Xiaozhou has always believed in service first and has done a good job of hygiene in every room. I am really sorry that you feel unhappy. I hope you will come to see our rectification next time. You are welcome to stay again and supervise. Your negative comments will give us more motivation to rectify our facilities, equipment and services. All the employees of Xiaozhou express our most sincere apologies for the bad experience brought to you.
Wuerzhen
Business Standard Room
Stayed in Aug 2023
Couples
9 review
4.5/5
Great
Posted on Sep 5, 2023
When I first arrived, the service was very good and patient. They told me that I could park in the backyard or in front of the lobby. However, my car was stuck in traffic the next day and I asked the waiter to move it. The waiter said, "I remember I told you yesterday that parking in the front might cause traffic jams. There are too many cars parked in front, and we don't have the owner's information. The back is our parking lot." Oh my, he actually dared to lie. This kind of person lacks professionalism. If there was no other way, he should have told me earlier. Why is he shirking responsibility?
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for taking the time to share your hotel experience with us. Xiaozhou hopes to provide customers with meticulous and thoughtful service. We do not underestimate a problem and do not miss a detail. We attach great importance to your feedback. Your opinions let us know the shortcomings. We will seriously investigate and analyze, and make efforts to improve, so as to satisfy you. Sincerely invite you to come again and wish you a happy life!