Hotel Continental Reviews

Convenient near by restaurant , shopping area, clean. But the room litter small. Can’t fixed my big Luaggue 😅 My room can saw the beautiful landscape

Simple, clean and perfect. A great place to stay in Zermatt. The staff were lovely and helpful, great choice for breakfast and altogether a great place to stay in Zermatt.

The hotel is in great location. Photos uploaded shows the breakfast inclusive in the booking. Good taste and variety. The receptionist is very helpful and pleasant. Will recommend all to stay in this hotel.

One of cozy place to stay, good hospitality and also near station

The hotel is so conveniently located which is 3 mins walk from train station. It’s also right in the heart of Zermatt city.

Overall good, the room is clean and the toilet has a bathtub. You can't see the Matterhorn from the terrace, but the view is pretty good. It snows in April, and you can see thick snow on the terrace, which is very beautiful. The only pity is that the price is a bit high, and the whole area is expensive.

I originally booked a Double Room 1 Queen bed in Hotel continental (three-star hotel), but when I arrived at the hotel, I was assigned a room next door called Alphabel (two-star hotel), which was completely wrong. The employee claimed that Hotel Continental purchased Alphahubel. Since the room I reserved was no longer available, they arranged a room in Alphabel. Alphubel There are many stairs at the main entrance. There are no employees inside, the front desk is useless, and there is no restaurant open. The elevator is super old, the corridor lights are dim, the rooms are very old, 30 to 40 years old and have not been renovated. The most unacceptable thing is that the door lock is broken and cannot be locked at all.  As a result, I returned to Hotel Continental and argued with him, asking to cancel the reservation, get a refund, and temporarily book another hotel, which would cost more money and waste time. This arrangement is completely unacceptable. 

I lost a jacket here. I called it using Ctrip’s online phone number and got a quick response from the front desk. I found it and asked a friend to pick it up. The service was good and the price was right.

The front desk service is very good. It is right in the town. I took the train at 07:36 in the morning and left the hotel at 07:15. But the house was shaking a little. I thought it was an earthquake, but it turned out to be people walking downstairs or upstairs. startled

Very satisfied with a hotel, only: 1. Since it is in the middle of interlaken west and interlaken ost stations, you have to travel a long way to see the hotel first 2. The church is isolated, it will ring at night and in the morning, and the sound is recognized 🥺 3. There is no air-conditioning in the room, so it is a little bit hot. Lucky you have to open the window There are quite a lot of choices for breakfast, all the waiters can speak English, it feels much more friendly

The room is small, not good value for money, close to the station

The location is very convenient, it is near the same street as the railway station If you have a lot of gips to choose from, how good is it? but no mountain view The toilet is so dark and thin, you need to turn on the flashlight to get enough light first The room is so big with a balcony

The Hotel Continental is not the newest building but it has wonderful staff who made our stay delightful. We only wish that we could have had a longer stay!!

Specifically requested for a room with balcony view of the mountains but was given a room where I can see someone else’s balcony. The room was so dim could barely see anything. There was no one at reception so had to call and ask for a change of room, the staff came by an hour later. The staff gave a better room, I must say the staffs are very hospitable. As for the room and the property, I paid 300 SGD/night for that room which was totally not worth it at all, the bed and mattress provided was that of the dormitory or helper’s room with metal frames where you can feel your back and the thin mattress sinking to the metal frame. The floor creaks, the ceiling has paint cracks, overall the property is very worn out, and totally different indication from the photos which mislead me into booking. It really needs to be furnished and revamped. Definitely not worth the expensive rate paid for that kind of room.