Pinzun International Hotel (Ganzhou District Zhangye West Station) Reviews

Response from Property: Dear guest,Thank you so much for your wonderful review and enthusiastic recommendation! We are deeply honored to have added a splash of color to your journey.You mentioned that our hotel enjoys a great location, being close to a large supermarket and various local restaurants, which indeed provides great convenience to our guests. We are also delighted that you appreciate our smart room control system, though it currently mainly supports Chinese operation. We will strive to introduce more language options in the future to meet the needs of more guests.Regarding the smart bidet you mentioned, we are glad that you like this innovative facility, which aims to provide you with a more comfortable and convenient stay.Lastly, your praise for our staff is truly encouraging. We always strive to provide our guests with the most enthusiastic and attentive service.Thank you again for your visit and valuable feedback. We look forward to your next visit and continue to create an unforgettable stay for you!Wish you all the best and a happy life!Best regards,Hotel staff

Response from Property: 【❤Free small gift upon check-in❤High cost performance】Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.

Response from Property: 尊敬的賓客：您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力，時刻準備着，歡迎您隨時回來。

Response from Property: 尊敬的賓客：您好！非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力，時刻準備着，歡迎您隨時回來。

Response from Property: ❤熱情服務周到❤美味早餐】看到家人簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務 。我們求為每位客官提供最為貼心細緻的服務， 為每位家人帶來超值的體驗。品尊國際酒店是一個富有年輕活力的酒店， 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。家人的鼓勵是對酒店最大的支持和鼓勵， 我們會用心服務好每一位家人， 期待和您的下次相遇

Response from Property: 【❤熱情服務周到❤美味早餐】看到家人簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務 。我們求為每位客官提供最為貼心細緻的服務， 為每位家人帶來超值的體驗。品尊國際酒店是一個富有年輕活力的酒店， 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。家人的鼓勵是對酒店最大的支持和鼓勵， 我們會用心服務好每一位家人， 期待和您的下次相遇

Response from Property: Dear guest, thank you very much for choosing our hotel and taking the time to leave a review. Your feedback is very important to us. Regarding the hotel location and surrounding environment you mentioned, we are glad to know that you are satisfied with it. Indeed, our hotel is located in a bustling downtown area with abundant dining options, ranging from local snacks to international cuisine, aiming to provide guests with a convenient and comfortable living experience. Regarding room facilities, we are proud of the spaciousness and complete facilities of our new hotel. Regarding the location of the washbasin, we are deeply sorry for the inconvenience caused to you. Your suggestion is very pertinent. We have recorded this matter and will evaluate possible solutions as soon as possible, such as adding baffles, etc., to ensure that each guest's stay experience is more perfect. We sincerely apologize for our failure to respond to guests' feedback in a timely manner and promise to continue to optimize our service processes. As for service, we noticed the attitude issues you mentioned about the front desk staff and the failure to receive welcome fruits and scenic spot tickets. This clearly fell short of the service standards we have always pursued, and we deeply regret this. We will immediately retrain the front desk service team to emphasize a warm and thoughtful service attitude and ensure that all promised gifts and services can be accurately provided to guests. Thank you again for your valuable feedback. Your satisfaction is the driving force for our continuous progress. We hope that our services will win more recognition and satisfaction from you in the days to come. I wish you a happy life and look forward to serving you again!

Response from Property: [❤Warm and considerate service❤Delicious breakfast] Dear guests: Hello! It's really exciting to see my family's simple but profound praise, and they also recognize our service so much. We strive to provide the most considerate and meticulous services to every guest and bring a value-for-money experience to every family member. Pinzun International Hotel is a young and energetic hotel that shows its unique charm to guests with its simple style and warm and considerate service. Encouragement from family members is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time!

Response from Property: Dear guest, thank you very much for your comprehensive and positive evaluation of our hotel. Your satisfaction is our greatest honor and motivation. Regarding facilities, we are happy to hear that you were satisfied with our laundry service. We have been committed to providing guests with convenient living facilities to make your journey more relaxed and enjoyable. Regarding hygiene, we are very pleased to receive your approval. The efforts and attentiveness of the cleaning team have been recognized by you, especially the attitude of the cleaning aunts. We will convey your praise to them and encourage them to continue to maintain high standards of cleaning services. As for welcome fruits, we carefully select fresh fruits to provide guests with warmth and surprise. We are glad that you like this idea. Your satisfaction is our greatest achievement. Regarding the service of late check-out until 15:00 depending on room availability, we are happy to be able to flexibly meet your needs and make your stay more comfortable and worry-free. Finally, we are deeply honored by the recognition of the overall service. Your satisfaction is the source of motivation for our continuous pursuit of excellent service. Thank you again for your valuable feedback and we look forward to our services continuing to bring you pleasure and satisfaction in the days to come. I wish you a happy life and look forward to serving you again!

Response from Property: 【❤入住贈送小禮品❤性價比很高】尊敬的賓客 : 您好！ 非常感謝您對酒店的支持和各方面的認可， 我們所做的一切都衹為 每一位賓客帶來不一樣的度假體驗， 看到您的滿意和肯定， 我們真的是非常的感動， 我 們會繼續努力時刻準備着您隨時回來。

Response from Property: Thank you very much for your detailed review and high praise for our hotel! We are very honored to provide you with a clean, comfortable and pleasant accommodation environment, so that you can feel the warmth and convenience of home during your trip. The transportation convenience you mentioned is an important aspect that our hotel has been committed to improving. We're glad to know that you can easily visit the nearby night markets as well as Zhangye Night Market to enjoy the local food and customs. Regarding your experience of taking a taxi to the night market for only 6.9 yuan, we also felt the city's convenient transportation network. In addition, the small night market and lake park behind the hotel add a lot of fun and surprises to your stay experience. We understand that taking photos as a souvenir is of great significance to every traveler, but we deeply regret that we were unable to take photos of the hotel due to various reasons. However, I believe that you have left a good impression and memory of our hotel in your heart. In the days to come, we will continue to adhere to the service concept of "customer first", constantly optimize service quality and facilities and equipment, and strive to provide every guest with a more excellent accommodation experience. At the same time, we also very much welcome you to visit our hotel again. I believe you will find more surprises and beauty. Thank you again for your support and trust! Looking forward to seeing you again!

Response from Property: Dear guest, we are very sorry for bringing you such an unpleasant accommodation experience. We are deeply sorry for the facility problem you mentioned. We have recorded the damage of the hair dryer and will arrange for repair or replacement immediately to ensure that every guest can use it normally. At the same time, we will gradually update and upgrade the room facilities to provide a more comfortable and convenient accommodation environment. Regarding the hygiene conditions, we attach great importance to your feedback. We have instructed the cleaning staff to strengthen the cleaning efforts, especially the hygiene around the washbasin, to ensure that water will not splash on the bedside table again. At the same time, we will also strengthen hygiene supervision to ensure that the room is always clean and tidy. Regarding environmental issues, we are well aware that this has caused you a lot of trouble. We will actively communicate with surrounding merchants to minimize the impact of noise on you. At the same time, we will also strengthen the construction of sound insulation facilities and improve the sound insulation effect of the room so that you can have a quieter rest environment. In terms of service, we are very sorry to leave you with a bad impression. We will strengthen the training of employees, improve the quality of service, and ensure that every guest can feel our enthusiasm and thoughtfulness. At the same time, we will also pay more attention to details such as welcome fruits to ensure that they are fresh and intact. Once again, we sincerely thank you for your feedback. We will listen carefully to every guest's opinions and suggestions and continuously improve and enhance the quality of our service. We look forward to your next visit and we will wholeheartedly provide you with a better accommodation experience.

Response from Property: Dear guest: Hello! Thank you for choosing Pinzun International Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. We also thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!

Response from Property: Thank you very much for your recognition and praise of our hotel! The front desk lady must be very happy to hear your praise. Her enthusiasm and thoughtfulness are exactly the warmth we hope to convey to every guest. Knowing that you are traveling with your children, we have specially prepared breakfast tickets for you, hoping that the children can also enjoy the warmth and deliciousness of home during the journey. We have always been committed to providing guests with a clean, tidy and comfortable accommodation environment. Your satisfaction is our greatest motivation. In the future, we will continue to work hard to continuously improve the quality of service and look forward to providing you and your family with a wonderful accommodation experience again. Thank you again for your support and trust, and wish you a pleasant journey and a good mood every day!